Job summary
General Manager - Facilities
Division: Estates & Facilities
Care Group: Estates & Facilities Management
Band: 8a
Salary: £50,952 - £57,349 per annum/pro rata
Interview Date: 4th July 2024
We are recruiting for a General Manager - Facilitieswho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
An exciting opportunity has arisen for a General Manager for Facilities at Medway Maritime Hospital NHS FT. The successful candidate will play an integral part in the delivery of all FM Services including Housekeeping, Pest control, Catering, Portering, Laundry, General Transport, Staff Accommodation, Reception, Space Utilisation, Switchboard and Waste Management.
The post holder is responsible for the operational and strategic delivery of Soft FM services across the Trust in a safe, effective, and efficient manner, enhancing patient, staff & visitor experience.
Main duties of the job
Continuous review & development of FM Systems to meet statutory requirements and are in line with the Trust's processes and values.
Delivery of the Trust's FM services within designated budgets, taking into account local and Trust wide savings plans and efficiency programmes.
Support the Associate Director for Facilities Management in reviewing the Facilities Management function, to create and implement a programme of reorganisation that will deliver more efficient patient focussed services.
To ensure that all staff are appropriately managed, skilled and trained to enable the safe, effective and efficient delivery of Facilities services.
The post holder will deputise for the Associate Director for Facilities Management.
Assist in the development of the in house FM team as a centre of excellence managing value, risk, quality, functionality, service, innovation and cost for the solutions developed by the team as a whole.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared visionis achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
Co-ordinate, manage, develop and actively lead the Facilities management teams at the MFT, together with any external suppliers of FM contracts, by providing strong leadership and ensuring high standards of service. lead and deliver on key statutory information activities, such as the Annual PLACE inspections, ERIC Returns, CQUIN delivery plus any non-statutory activities/initiatives such as CQC inspections.
To make an effective Facilities management contribution to reaching the Trusts vision, strategic objectives and key work programmes.
To support continued improvements that will enhance the patient, visitor and staff experience.
To monitor FM services effectively to ensure that safe and efficient services are being provided
To support and monitor continuous service improvement and modernisation of service delivery and structure
To demonstrate effective management of staff to ensure optimum delivery of service
To support AD Facilities in planning and delivery of agreed budget and further cost improvements
Provide support, through objective setting, appraisal and the agreement of personal development plans, to all direct reports.
Operational responsibility for Facilities services in line with Trust, legislative and Department of Health guidelines ensuring the efficient utilisation of the direct labour force(s), materials and other resources.
Support the Associate Director of Facilities in providing expert advice concerning all facilities management services.
Manage projects and contract/service level variations within Facilities to ensure viability, timeliness and affordability, ensuring that any disruption to clinical services is minimised, escalate to AD as necessary.
To support the Associate Director Facilities in developing, maintaining and implementing facilities strategy, policies and procedures to ensure that the Trust meets the relevant statutory and mandatory standards as set out by the Department of Health.
Manage the selection, training and appointment of staff as appropriate to Facilities.
To Implement and monitor departmental/service quality management systems, both internally and those undertaken by external providers.
Certify and authorise the payment of accounts to ensure that the appropriate records are maintained in accordance with the Trusts standing Orders and Standing Financial instructions.
To ensure all essential, relevant and compliance data is kept in the correct format and in line with correct retention periods.
Effectively induct new staff into the Trust/department in accordance with the Trusts induction programme.
Monitor the level and standard of work undertaken by your staff and to guide, coach and advise them as appropriate. Provide briefing prior to and debriefing after all training and development activities.
The post holder will be required to manage a complex range of information that can be sensitive or contentious where the highest level of interpersonal and communication skills are required for both overall projects and between differing and sometimes conflicting work streams.
Manage the relationship between Trust and Suppliers/Customers to ensure communication between all parties is maintained across all work streams.
The communication level for the post requires a highly developed level of skill which has been acquired through significant training and substantial Facilities management experience. This includes difficult conversations, negotiation, persuasive, motivational, and instructional and reassurance skills.
Job description
Job responsibilities
Co-ordinate, manage, develop and actively lead the Facilities management teams at the MFT, together with any external suppliers of FM contracts, by providing strong leadership and ensuring high standards of service. lead and deliver on key statutory information activities, such as the Annual PLACE inspections, ERIC Returns, CQUIN delivery plus any non-statutory activities/initiatives such as CQC inspections.
To make an effective Facilities management contribution to reaching the Trusts vision, strategic objectives and key work programmes.
To support continued improvements that will enhance the patient, visitor and staff experience.
To monitor FM services effectively to ensure that safe and efficient services are being provided
To support and monitor continuous service improvement and modernisation of service delivery and structure
To demonstrate effective management of staff to ensure optimum delivery of service
To support AD Facilities in planning and delivery of agreed budget and further cost improvements
Provide support, through objective setting, appraisal and the agreement of personal development plans, to all direct reports.
Operational responsibility for Facilities services in line with Trust, legislative and Department of Health guidelines ensuring the efficient utilisation of the direct labour force(s), materials and other resources.
Support the Associate Director of Facilities in providing expert advice concerning all facilities management services.
Manage projects and contract/service level variations within Facilities to ensure viability, timeliness and affordability, ensuring that any disruption to clinical services is minimised, escalate to AD as necessary.
To support the Associate Director Facilities in developing, maintaining and implementing facilities strategy, policies and procedures to ensure that the Trust meets the relevant statutory and mandatory standards as set out by the Department of Health.
Manage the selection, training and appointment of staff as appropriate to Facilities.
To Implement and monitor departmental/service quality management systems, both internally and those undertaken by external providers.
Certify and authorise the payment of accounts to ensure that the appropriate records are maintained in accordance with the Trusts standing Orders and Standing Financial instructions.
To ensure all essential, relevant and compliance data is kept in the correct format and in line with correct retention periods.
Effectively induct new staff into the Trust/department in accordance with the Trusts induction programme.
Monitor the level and standard of work undertaken by your staff and to guide, coach and advise them as appropriate. Provide briefing prior to and debriefing after all training and development activities.
The post holder will be required to manage a complex range of information that can be sensitive or contentious where the highest level of interpersonal and communication skills are required for both overall projects and between differing and sometimes conflicting work streams.
Manage the relationship between Trust and Suppliers/Customers to ensure communication between all parties is maintained across all work streams.
The communication level for the post requires a highly developed level of skill which has been acquired through significant training and substantial Facilities management experience. This includes difficult conversations, negotiation, persuasive, motivational, and instructional and reassurance skills.
Person Specification
Qualifications
Essential
- Facilities Management Professional qualifications or other management qualification to Degree level or demonstrable equivalent experience
- Relevant specialist Facilities management qualification and knowledge acquired through post graduate courses and experience
Desirable
- Member of a Chartered profession e.g. British Institute of Facilities Management
- CPD recorded for last two years
Experience
Essential
- Significant experience of leading and managing the delivery of the FM services or similar
- Demonstrable experience building effective teams and network
- Significant post qualification experience in managing a complex range of services in a dynamic multi sited organisation, recently at a senior level
- Strategic development experience, including working across organisational boundaries and planning and implementing projects
- Ability to implement robust governance structure
Desirable
- Proven record of networking, e.g. member of working groups
- Working in partnership with other organisations
Knowledge
Essential
- Knowledge and understanding of National healthcare strategies and how they relate to Facilities and associated services
- All statutory and mandatory standards and guidance associated with Facilities Infrastructure
- CQC standards that apply to Facilities Services and Facilities Infrastructure services
- Benchmarking, market testing and value for money processes and exercises
- Demonstrable experience in the use of ERIC or comparable
Skills
Essential
- Excellent communication skills both written and oral including the ability to liaise and negotiate
- Excellent organisation and prioritisation skills
- Demonstrable ability to use a range of IT systems Inc. Word, Excel PowerPoint
Desirable
- Extensive knowledge of patient services and physical asset requirements including NHS Guidance
- Strong Information Technology and Communication skills
Person Specification
Qualifications
Essential
- Facilities Management Professional qualifications or other management qualification to Degree level or demonstrable equivalent experience
- Relevant specialist Facilities management qualification and knowledge acquired through post graduate courses and experience
Desirable
- Member of a Chartered profession e.g. British Institute of Facilities Management
- CPD recorded for last two years
Experience
Essential
- Significant experience of leading and managing the delivery of the FM services or similar
- Demonstrable experience building effective teams and network
- Significant post qualification experience in managing a complex range of services in a dynamic multi sited organisation, recently at a senior level
- Strategic development experience, including working across organisational boundaries and planning and implementing projects
- Ability to implement robust governance structure
Desirable
- Proven record of networking, e.g. member of working groups
- Working in partnership with other organisations
Knowledge
Essential
- Knowledge and understanding of National healthcare strategies and how they relate to Facilities and associated services
- All statutory and mandatory standards and guidance associated with Facilities Infrastructure
- CQC standards that apply to Facilities Services and Facilities Infrastructure services
- Benchmarking, market testing and value for money processes and exercises
- Demonstrable experience in the use of ERIC or comparable
Skills
Essential
- Excellent communication skills both written and oral including the ability to liaise and negotiate
- Excellent organisation and prioritisation skills
- Demonstrable ability to use a range of IT systems Inc. Word, Excel PowerPoint
Desirable
- Extensive knowledge of patient services and physical asset requirements including NHS Guidance
- Strong Information Technology and Communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
