Job summary
Patient Safety Improvement Administrator
Division: Corporate
Care Group: Nursing
Band: 3
Salary: £22,816 - £24,336 per annum
Interview Date Thursday 2 May 2024
We are recruiting for a Patient Safety Improvement Administratorwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
Please refer to the attached job description and person specification for details of the role responsibilities
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Ensure effective liaison and communication with all Trust staff in relation to Patient Safety or Learning from Death policies, procedures and guidelines ensuring that all staff are aware of their responsibilities.
Support in the dissemination of key patient safety information within the Trust.
To provide comprehensive administrative support to assist with ensuring the Incident Management processes and Learning from Deaths processes are followed, including general administrative tasks such as scanning, filing, minuting, agendas and monitoring of the electronic filing system, ensuring it is up to date and accurate at all times
Monitor the teams generic email accounts, ensuring that all emails receive a response and actions are completed
Ensuring that incidents meeting the trusts automatic criteria are flagged with the Patient Safety Practitioner/Lead and reported onto the LFPSE within the 48 working hour deadline
Submitting completed SI reports to the Integrated Care Board within agreed timeframes
Maintain the Serious Incident and Learning from Deaths departmental database, ensuring new information is inputted in a timely manner
Monitor and update the High Level Investigation log, notifying the Patient Safety Practitioner of approaching deadlines in need of escalation
To ensure the relevant investigation documentation and LFPSE information is entered onto the Datix System
To act as a point of contact for departments directly associated with the Patient Safety Team or Learning from Deaths Team on the telephone and in person using initiative to take appropriate action within limits of own role
Ensure that all urgent and/or confidential communications are received and distributed from and to the relevant parties in a timely manner
Source and gather information to assist the Patient Safety Team and Learning from Deaths Team in ensuring deadlines are met
To be responsible for the development and administration of agendas, taking notes/minutes outlining key actions and decisions taken for designated meetings as required
To locate and obtain patient health records as requested within the hospital and from the offsite library as required, ensuring they are tracked accurately to the correct location as required for patient safety purposes
Job description
Job responsibilities
Ensure effective liaison and communication with all Trust staff in relation to Patient Safety or Learning from Death policies, procedures and guidelines ensuring that all staff are aware of their responsibilities.
Support in the dissemination of key patient safety information within the Trust.
To provide comprehensive administrative support to assist with ensuring the Incident Management processes and Learning from Deaths processes are followed, including general administrative tasks such as scanning, filing, minuting, agendas and monitoring of the electronic filing system, ensuring it is up to date and accurate at all times
Monitor the teams generic email accounts, ensuring that all emails receive a response and actions are completed
Ensuring that incidents meeting the trusts automatic criteria are flagged with the Patient Safety Practitioner/Lead and reported onto the LFPSE within the 48 working hour deadline
Submitting completed SI reports to the Integrated Care Board within agreed timeframes
Maintain the Serious Incident and Learning from Deaths departmental database, ensuring new information is inputted in a timely manner
Monitor and update the High Level Investigation log, notifying the Patient Safety Practitioner of approaching deadlines in need of escalation
To ensure the relevant investigation documentation and LFPSE information is entered onto the Datix System
To act as a point of contact for departments directly associated with the Patient Safety Team or Learning from Deaths Team on the telephone and in person using initiative to take appropriate action within limits of own role
Ensure that all urgent and/or confidential communications are received and distributed from and to the relevant parties in a timely manner
Source and gather information to assist the Patient Safety Team and Learning from Deaths Team in ensuring deadlines are met
To be responsible for the development and administration of agendas, taking notes/minutes outlining key actions and decisions taken for designated meetings as required
To locate and obtain patient health records as requested within the hospital and from the offsite library as required, ensuring they are tracked accurately to the correct location as required for patient safety purposes
Person Specification
Knowledge and Qualifications
Essential
- A Level/ NVQ Level 3 in Administration / Customer Care or acquired equivalent experience.
- Knowledge of Patient Safety/ Learning from Death frameworks
- Knowledge of using a database and making judgements about the data entered
- Experience of working to deadlines and managing processes to deadlines
Desirable
- Typing or computer qualifications are desirable
- Understanding of the healthcare environment in both acute and community settings is desirable
- Working knowledge of Data Protection issues is desirable
- Experience of working in the NHS in an NHS role is desirable
- Experience and working knowledge of the RLDatix reporting management system is desirable
- Experience in the field of Quality and/or Patient Safety and/or Learning from Deaths is desirable
Person Specification
Knowledge and Qualifications
Essential
- A Level/ NVQ Level 3 in Administration / Customer Care or acquired equivalent experience.
- Knowledge of Patient Safety/ Learning from Death frameworks
- Knowledge of using a database and making judgements about the data entered
- Experience of working to deadlines and managing processes to deadlines
Desirable
- Typing or computer qualifications are desirable
- Understanding of the healthcare environment in both acute and community settings is desirable
- Working knowledge of Data Protection issues is desirable
- Experience of working in the NHS in an NHS role is desirable
- Experience and working knowledge of the RLDatix reporting management system is desirable
- Experience in the field of Quality and/or Patient Safety and/or Learning from Deaths is desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
