Job summary
Job Title: Senior Continuous Improvement (CI) Practitioner
Division: Corporate
Care Group: Transformation
Band: 8b
Salary: £58,972 - £68,525 per annum
Interview Date: 24th January 2024
We are recruiting for a Senior Continuous Improvement (CI) Practitionerwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
As a Senior Continuous Improvement (CI) Practitioner, based within the Trust's Transformation Team, you have integral role in deploying the Trust's Patient First Strategy. This operational excellence approach will support the organisation to achieve it's True North - to put our Patients First!
Medway NHS Foundation Trust (MFT) has committed to embedding the Patient First Improvement System as a singular approach to continuous improvement and operational management across the Trust.
Main duties of the job
As a Senior CI Practitioner, you will lead key aspects of the system deployment for the Trust and ensure the building of organisational capability to spread these approaches across the organisation.
Deputise for the Head of Transformation s appropriate
Be an experienced senior leader and subject matter expert in continuous improvement and development of internal and external colleagues
Lead on the delivery of training and coaching on improvement across the Trust
Align and mobilise the network of resources to support the wider transformation agenda at MFT
Drive and deliver performance information to stakeholders
Build capability in our workforce through the design and delivery of development programmes, training and coaching
Ensure the inclusion of change management and stakeholder management methods, techniques and principles in the implementation approach to manage change at all levels.
To further standardise the trust approach to focussed process and pathway improvement, working collaboratively with other change and improvement colleagues to provide consistent messaging and build capacity to lead this type of improvement
To evaluate and analyse highly complex and contentious issues using tested and credible tools, including lean processes. Use robust problem-solving skills to find and understand root causes of problems and identify opportunities for improvement.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
This role is instrumental to the successful delivery and implementation of a standardised system of Continuous Improvement and Operational Excellence across the Trust. As such, the post holder will be required to:
Deputise for the Head of Transformation as appropriate
Be an experienced senior leader and subject matter expert in continuous improvement, project / programme management and development of internal and external colleagues
Lead on the delivery of training and coaching on improvement across the Trust
Align and mobilise the network of resources to support the wider transformation agenda at MFT
Build capability in our workforce through the design and delivery of development programmes, training and coaching
Support the development of the Patient First Improvement System
Provide line management to transformation team group including analysts, project managers and support officers
Coach and support CI Practitioners and Support Officers within the Transformation Team to build and embed improvement capability and capacity
To improve patient and carer experience through supporting teams to deliver effective service redesign, ensuring that all improvement work considers and involves patients, service users and carers in the change process.
To work with the Head of Transformation to embed the system that supports the development of a continuous improvement culture across the organisation
To promote the use of improvement management systems to underpin current and future priority work-streams for the Trust. This will involve close engagement with operational leaders and coaching leaders on daily problem solving and visual process management.
To lead the delivery of improvement training across the Trust, ensuring that training is linked to results for the organisation and drives forward a culture of continuous improvement and transformation.
To further standardise the trust approach to focussed process and pathway improvement, working collaboratively with other change and improvement colleagues to provide consistent messaging and build capacity to lead this type of improvement.
To build our approach to focussed innovation through providing advice on suitable methods and developing models and case studies for this.
To support a consistent approach to benefits assessment and realisation across all improvement work
To support services in the implementation of Lean and other continuous improvement methodologies in order to meet operational and strategic goals at both service, workstream and Trust level
Ensure continuous improvement programmes are delivered in accordance with the Trusts values and with the principles and approach of improvement across the Trust.
To provide expert advice and support the implementation of continuous improvement and transformational change programmes and initiatives across the Trust.
To lead the training and development programmes that build staff capability in improvement and transformation, specifically addressing skill and competence requirements that support the delivery of our improvements.
To evaluate and analyse highly complex and contentious issues using tested and credible tools, including lean processes. Use robust problem-solving skills to find and understand root causes of problems and identify opportunities for improvement.
To understand and track complex interdependencies between different initiatives and different parts of the organisation or sector.
Be an expert point of contact for understanding and measuring benefits through improvement activities, ensuring a consistent approach to benefits realisation.
Track and evaluate changes, measuring impact and progress against agreed and robust improvement metrics.
Produce written documentation for a wide range of audiences. This will include project reports, communications, business cases, bids for funding and explanations of technical and complex issues. Make recommendations and present findings at all levels throughout the Trust including to senior clinical and management audiences.
Responsible for the development, implementation and review of aligned policies and procedures associated with Patient First for bespoke services across the Health and Care Partnership
Responsible for analysing and interpreting national policy in line with population health management information
Meet predefined objectives through autonomous working and the demonstration of a leadership style that is consistent with the Trust values.
Collect, analyse, synthesise and report on complex data and to use this to inform the identification, prioritisation and delivery of improvement initiatives.
Lead the stakeholder management and engagement strategies for all workstreams within the individuals portfolio.
Ensure the inclusion of change management and stakeholder management methods, techniques and principles in the implementation approach to manage change at all levels.
Advocate the development of an improvement culture across the organisation
Design, facilitate and lead substantial workshops, stakeholder events and project meetings with a wide range of stakeholders. This may include rapid improvement and strategic planning events with very senior stakeholders.
Manage, motivate, persuade and influence multiple stakeholders and partners to ensure a shared purpose and those responsibilities are clear, agreed and followed up in a timely manner.
Actively develop improvement stories to share internally and externally to demonstrate value and impact
Job description
Job responsibilities
This role is instrumental to the successful delivery and implementation of a standardised system of Continuous Improvement and Operational Excellence across the Trust. As such, the post holder will be required to:
Deputise for the Head of Transformation as appropriate
Be an experienced senior leader and subject matter expert in continuous improvement, project / programme management and development of internal and external colleagues
Lead on the delivery of training and coaching on improvement across the Trust
Align and mobilise the network of resources to support the wider transformation agenda at MFT
Build capability in our workforce through the design and delivery of development programmes, training and coaching
Support the development of the Patient First Improvement System
Provide line management to transformation team group including analysts, project managers and support officers
Coach and support CI Practitioners and Support Officers within the Transformation Team to build and embed improvement capability and capacity
To improve patient and carer experience through supporting teams to deliver effective service redesign, ensuring that all improvement work considers and involves patients, service users and carers in the change process.
To work with the Head of Transformation to embed the system that supports the development of a continuous improvement culture across the organisation
To promote the use of improvement management systems to underpin current and future priority work-streams for the Trust. This will involve close engagement with operational leaders and coaching leaders on daily problem solving and visual process management.
To lead the delivery of improvement training across the Trust, ensuring that training is linked to results for the organisation and drives forward a culture of continuous improvement and transformation.
To further standardise the trust approach to focussed process and pathway improvement, working collaboratively with other change and improvement colleagues to provide consistent messaging and build capacity to lead this type of improvement.
To build our approach to focussed innovation through providing advice on suitable methods and developing models and case studies for this.
To support a consistent approach to benefits assessment and realisation across all improvement work
To support services in the implementation of Lean and other continuous improvement methodologies in order to meet operational and strategic goals at both service, workstream and Trust level
Ensure continuous improvement programmes are delivered in accordance with the Trusts values and with the principles and approach of improvement across the Trust.
To provide expert advice and support the implementation of continuous improvement and transformational change programmes and initiatives across the Trust.
To lead the training and development programmes that build staff capability in improvement and transformation, specifically addressing skill and competence requirements that support the delivery of our improvements.
To evaluate and analyse highly complex and contentious issues using tested and credible tools, including lean processes. Use robust problem-solving skills to find and understand root causes of problems and identify opportunities for improvement.
To understand and track complex interdependencies between different initiatives and different parts of the organisation or sector.
Be an expert point of contact for understanding and measuring benefits through improvement activities, ensuring a consistent approach to benefits realisation.
Track and evaluate changes, measuring impact and progress against agreed and robust improvement metrics.
Produce written documentation for a wide range of audiences. This will include project reports, communications, business cases, bids for funding and explanations of technical and complex issues. Make recommendations and present findings at all levels throughout the Trust including to senior clinical and management audiences.
Responsible for the development, implementation and review of aligned policies and procedures associated with Patient First for bespoke services across the Health and Care Partnership
Responsible for analysing and interpreting national policy in line with population health management information
Meet predefined objectives through autonomous working and the demonstration of a leadership style that is consistent with the Trust values.
Collect, analyse, synthesise and report on complex data and to use this to inform the identification, prioritisation and delivery of improvement initiatives.
Lead the stakeholder management and engagement strategies for all workstreams within the individuals portfolio.
Ensure the inclusion of change management and stakeholder management methods, techniques and principles in the implementation approach to manage change at all levels.
Advocate the development of an improvement culture across the organisation
Design, facilitate and lead substantial workshops, stakeholder events and project meetings with a wide range of stakeholders. This may include rapid improvement and strategic planning events with very senior stakeholders.
Manage, motivate, persuade and influence multiple stakeholders and partners to ensure a shared purpose and those responsibilities are clear, agreed and followed up in a timely manner.
Actively develop improvement stories to share internally and externally to demonstrate value and impact
Person Specification
Qualifications
Essential
- Educated to Masters Level in a subject directly related to healthcare or equivalent level qualification or experience
- Project Management Qualification e.g. MSP, Prince 2 (advanced) or equivalent experience
- Management / leadership qualification / experience
Knowledge
Essential
- Subject Matter Expert knowledge and understanding of continuous improvement methodology
- Understanding of economic, financial and organisational complexities of the NHS and local healthcare environment
- Strong understanding of, and responsiveness to, the complexities and dynamics of the health care environment and local health care systems
Experience
Essential
- Significant experience of delivering large scale improvements through the design, development and implementation stages
- Demonstrable experience of the effective use of programme management techniques to effectively manage across workstreams/ departmental boundaries
- Expert understanding of stakeholder management and experience of working with and influencing multiple stakeholders and securing their engagement in a significant and successful change initiative
- Experience of effective implementation of Continuous Improvement tools and techniques across an organisation
Skills
Essential
- Ability to assimilate and analyse information, e.g. range of data to adapt continous improvement activity planning and provision
- Ability to assimilate and analyse information, e.g. range of data to adapt continous improvement activity planning and provision
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
Person Specification
Qualifications
Essential
- Educated to Masters Level in a subject directly related to healthcare or equivalent level qualification or experience
- Project Management Qualification e.g. MSP, Prince 2 (advanced) or equivalent experience
- Management / leadership qualification / experience
Knowledge
Essential
- Subject Matter Expert knowledge and understanding of continuous improvement methodology
- Understanding of economic, financial and organisational complexities of the NHS and local healthcare environment
- Strong understanding of, and responsiveness to, the complexities and dynamics of the health care environment and local health care systems
Experience
Essential
- Significant experience of delivering large scale improvements through the design, development and implementation stages
- Demonstrable experience of the effective use of programme management techniques to effectively manage across workstreams/ departmental boundaries
- Expert understanding of stakeholder management and experience of working with and influencing multiple stakeholders and securing their engagement in a significant and successful change initiative
- Experience of effective implementation of Continuous Improvement tools and techniques across an organisation
Skills
Essential
- Ability to assimilate and analyse information, e.g. range of data to adapt continous improvement activity planning and provision
- Ability to assimilate and analyse information, e.g. range of data to adapt continous improvement activity planning and provision
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
