Job summary
Job Title: PMO Delivery Support Officer
Division: Corporate
Band: 6
Salary: £35,392 - £42,618 per annum/pro rata
Interview Date: 10th January 2024
We are recruiting for a PMO Delivery Support Officerwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
The Support Officer post sits within the newly formed Programme Management Team. This role is integral to the delivery of continuous and large-scale improvement programmes across the Trust.
Medway NHS Foundation Trust (MFT) has recently committed to embedding the Patient First Improvement Programme as a singular approach to continual improvement across the Trust.
The post holder will support aspects of the improvement system development for the Trust. This includes supporting with the development of standardised improvement approaches from daily improvement to focussed change to strategic programmes, and the spread of these approaches. They will work with staff across the organisation to embed Trust-wide initiatives, and provide project management and continuous improvement support to colleagues.
Main duties of the job
The post holder will provide cross cutting support to other colleagues within the team, such that all change activity is managed cohesively, providing cover for annual leave, sickness etc. The post holder will be expected to proactively manage communications both internally and externally for the team.
This role involves working closely with colleagues in varying roles and seniority across the Trust, including clinicians and Executive Directors. The post holder will be trained in project and continuous improvement management/methodologies and be comfortable with delivering training for staff groups across the organisation.
This role will work closely with Finance Directorate colleagues to ensure the delivery of the Efficiencies Programme, including the identification of areas for cost efficiencies, collating papers and ensuring delivery against plan is tracked.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
This role is instrumental to the smooth running of the Strategy and Transformation Team to ensure improvement and efficiency projects and programmes throughout the Trust are able to succeed. As such, the post holder will be required to:
Deputise for Project Managers as appropriate
Have a working understanding of project management and CI fundamentals and how they align to the Trusts strategic initiatives
Help to support colleagues in defining their approach to projects across the Trust, including outcomes, objectives and metrics, deliverables and resources, ensuring buy-in from all staff and key stakeholders
Review and maintain internal process documentation and templates, including project plans, integrated impact assessments (IIA) process flow documents, standard operating procedures (SOP) and business cases.
Assist with the management of project/programme performance against plans, identifying risks, issues and dependencies between projects and, where possible, advising on appropriate mitigating and corrective actions.
Support programme boards and key panels, ensuring actions and risks & issues are accurately minuted, reported and well managed
Ensure high quality information is available as required for all PMO meetings and Boards
Escalate any increases in risks and possible mitigations to relevant PMO Team colleagues as appropriate.
Proactively ensure that all efficiencies schemes have appropriate documentation aligned to agreed timeframes and are receipted by senior colleagues within the team.
Support the use of project and efficiencies management systems by ensuring all scheme documentation is input/uploaded and remains current, liaising with scheme owners as directed.
Administer programme boards and key panels as directed
Display excellent verbal and written communication skills and an ability to interact professionally at all levels. This will include with both internal and external stakeholders.
Develop and maintain professional relationships with peers across the Trust and within the local health and care system
Plan, edit and write consistent content for a variety of internal communications mediums, such as a staff intranet, regular email bulletin or innovation institute website
Ensure programme initiatives and project updates are successfully communicated to employees and stakeholders
Job description
Job responsibilities
This role is instrumental to the smooth running of the Strategy and Transformation Team to ensure improvement and efficiency projects and programmes throughout the Trust are able to succeed. As such, the post holder will be required to:
Deputise for Project Managers as appropriate
Have a working understanding of project management and CI fundamentals and how they align to the Trusts strategic initiatives
Help to support colleagues in defining their approach to projects across the Trust, including outcomes, objectives and metrics, deliverables and resources, ensuring buy-in from all staff and key stakeholders
Review and maintain internal process documentation and templates, including project plans, integrated impact assessments (IIA) process flow documents, standard operating procedures (SOP) and business cases.
Assist with the management of project/programme performance against plans, identifying risks, issues and dependencies between projects and, where possible, advising on appropriate mitigating and corrective actions.
Support programme boards and key panels, ensuring actions and risks & issues are accurately minuted, reported and well managed
Ensure high quality information is available as required for all PMO meetings and Boards
Escalate any increases in risks and possible mitigations to relevant PMO Team colleagues as appropriate.
Proactively ensure that all efficiencies schemes have appropriate documentation aligned to agreed timeframes and are receipted by senior colleagues within the team.
Support the use of project and efficiencies management systems by ensuring all scheme documentation is input/uploaded and remains current, liaising with scheme owners as directed.
Administer programme boards and key panels as directed
Display excellent verbal and written communication skills and an ability to interact professionally at all levels. This will include with both internal and external stakeholders.
Develop and maintain professional relationships with peers across the Trust and within the local health and care system
Plan, edit and write consistent content for a variety of internal communications mediums, such as a staff intranet, regular email bulletin or innovation institute website
Ensure programme initiatives and project updates are successfully communicated to employees and stakeholders
Person Specification
Qualifications
Essential
- Evidence of recent continuing professional development
- Project Management/Continuous Improvement training or, commitment to work towards Project Management and Continuous Improvement qualifications
Knowledge
Essential
- An understanding of NHS and working processes therein
- An understanding of the management of risks and the mitigation of risk
- Knowledge of partnership work in the local health and social care sector
- Understanding the role of provider services
Experience
Essential
- Experience of collating documents and reports for key meetings
- Experience of minute taking at high level meetings
- Experience in supporting the development and implementation of service change projects.
- Proven experience demonstrating proficiency of MS Office applications
Skills
Essential
- Proficiency of MS Office applications
- Excellent communication skills, both written and verbal
- Ability to ensure that continual quality improvement is at the core of change activity undertaken
- Excellent self-management, motivation and time management.
Person Specification
Qualifications
Essential
- Evidence of recent continuing professional development
- Project Management/Continuous Improvement training or, commitment to work towards Project Management and Continuous Improvement qualifications
Knowledge
Essential
- An understanding of NHS and working processes therein
- An understanding of the management of risks and the mitigation of risk
- Knowledge of partnership work in the local health and social care sector
- Understanding the role of provider services
Experience
Essential
- Experience of collating documents and reports for key meetings
- Experience of minute taking at high level meetings
- Experience in supporting the development and implementation of service change projects.
- Proven experience demonstrating proficiency of MS Office applications
Skills
Essential
- Proficiency of MS Office applications
- Excellent communication skills, both written and verbal
- Ability to ensure that continual quality improvement is at the core of change activity undertaken
- Excellent self-management, motivation and time management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
