Job summary
Job Title: Director of Operations (Women and Chidrens)
Division: Divisional
Care Group: Womens and Childrens Services
Band: 8d
Salary: £83,571 - £96,376
Interview Date: w/c 12th December 2023
We are recruiting for a Director of Operation who shares our ambition and vision to deliver the Best of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
As part of the divisional leadership team, you will provide strong, visible, professional leadership and focus for the delivery of the best of care throughout the division. You will be accountable for all of the services across the division ensuring high-quality, flexible and responsive service delivery.
You will be responsible for devising robust plans which look to sustain achievement of the constitutional (operational) and financial standards, as well as regularly reviewing these to ensure that plans are effective.
You will agree and work within an annual budget for income and expenditure, including efficiency/CIP requirements. You will ensure divisional contributions to the Trust's Improvement Plan & Patient First Improvement Programme.
The role will also support aspects of clinical governance compliance and assurance related to the programme, ensuring safe and effective use of all resources.
Main duties of the job
The Director of Operations will contribute to delivery of the Trust's strategic plan, by working in partnership with the Care Group Management teams and external health economy partners to achieve the Trust's corporate objectives and to make a positive contribution to ensuring that the care provided is safe, personal and effective.
Accountable for all of the services across the division, working alongside the Medical Directors and Director of Nursing, ensuring high-quality, flexible and responsive service delivery as per the Trust's standards. In conjunction with the Medical Director and Divisional Director of Nursing, develop and deliver the strategy and performance management of the Division.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
At Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Responsible for the operational delivery and performance as well as the strategic development of the Care Groups within the Division. This will include responsibility for the achievement of the relevant key performance and access targets, contractual obligations including CQUINS and all CQC standards.
Support the Chief Operating Officer in dealing with external commissioners, engaging in complex negotiations with regard to service contracts and in addressing operational performance issues raised.
Actively support the development and implement qualitative and quantitative measures to establish and monitor performance against organisational strategy.
Manage the resolution of complex complaints and issues from patients, staff, suppliers and other internal and external service providers and partners in line with Trust policy and procedures, in a timely way and in line with service delivery values and priorities.
Support the transformation and integration of services with other providers so that they meet the needs of commissioners and are focused on the needs of the local communities and / or specific patient groups.
Responsible for compliance with Trust complaints procedure for all complaints received within the programme, identifying, agreeing and implementing subsequent action plans.
Take responsibility for the programmes compliance with Health and Safety; CQC; CNST / NHSR standards identifying, agreeing and implementing subsequent action plans.
Lead the division in the planning of future service developments and to ensure that the resources and facilities meet the needs of the services, implementing change programme as appropriate.
Monitor and review business and service performance at all levels across all dimensions of care and delivery, reporting on performance directly, and instituting recovery plans and remedial action plans where necessary.
Job description
Job responsibilities
Responsible for the operational delivery and performance as well as the strategic development of the Care Groups within the Division. This will include responsibility for the achievement of the relevant key performance and access targets, contractual obligations including CQUINS and all CQC standards.
Support the Chief Operating Officer in dealing with external commissioners, engaging in complex negotiations with regard to service contracts and in addressing operational performance issues raised.
Actively support the development and implement qualitative and quantitative measures to establish and monitor performance against organisational strategy.
Manage the resolution of complex complaints and issues from patients, staff, suppliers and other internal and external service providers and partners in line with Trust policy and procedures, in a timely way and in line with service delivery values and priorities.
Support the transformation and integration of services with other providers so that they meet the needs of commissioners and are focused on the needs of the local communities and / or specific patient groups.
Responsible for compliance with Trust complaints procedure for all complaints received within the programme, identifying, agreeing and implementing subsequent action plans.
Take responsibility for the programmes compliance with Health and Safety; CQC; CNST / NHSR standards identifying, agreeing and implementing subsequent action plans.
Lead the division in the planning of future service developments and to ensure that the resources and facilities meet the needs of the services, implementing change programme as appropriate.
Monitor and review business and service performance at all levels across all dimensions of care and delivery, reporting on performance directly, and instituting recovery plans and remedial action plans where necessary.
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent experience
- Formal management qualification or a recognised professional development programme
Knowledge
Essential
- Extensive specialist knowledge of the NHS & Social Care, equivalenet to doctorate level, including infrastructure and arrangements at national, regional and local levels
- Up-to-date knowledge of NHS system reform policy and other key policy drivers. (Performance Management, operating Framework, capacity planning, payment by results, independent sector development and Foundation Trust issues)
- Clear understanding of transformation programmes and service development and improvement
- Knowledge of finance & HR Policies and Procedures in the NHS
Experience
Essential
- Significant experience in an Operational management role at a senior level
- Experience in implementing innovative clinically led services
- Experienced in strategic business planning and the presentation of complex business cases at Board level.
- Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director in a large, multifaceted healthcare environment including staff management, financial management and change management.
Skills
Essential
- Strong interpersonal and complex contractual negotiating skills, with the ability to engage, build and sustain relationships across a wide range of stakeholders. The ability to grasp critical issues and distil them into clear and manageable priorities, weighing both costs and benefits
- Demonstrable ability to undertake broad scanning of networks, benchmarking, research, national developments and current NHS policy
- Demonstrable ability in implementing change and evaluation (in complex and changing environments to deliver sustainable services)
- Demonstrable ability in inter-agency communication and negotiation; including collaborative working
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent experience
- Formal management qualification or a recognised professional development programme
Knowledge
Essential
- Extensive specialist knowledge of the NHS & Social Care, equivalenet to doctorate level, including infrastructure and arrangements at national, regional and local levels
- Up-to-date knowledge of NHS system reform policy and other key policy drivers. (Performance Management, operating Framework, capacity planning, payment by results, independent sector development and Foundation Trust issues)
- Clear understanding of transformation programmes and service development and improvement
- Knowledge of finance & HR Policies and Procedures in the NHS
Experience
Essential
- Significant experience in an Operational management role at a senior level
- Experience in implementing innovative clinically led services
- Experienced in strategic business planning and the presentation of complex business cases at Board level.
- Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director in a large, multifaceted healthcare environment including staff management, financial management and change management.
Skills
Essential
- Strong interpersonal and complex contractual negotiating skills, with the ability to engage, build and sustain relationships across a wide range of stakeholders. The ability to grasp critical issues and distil them into clear and manageable priorities, weighing both costs and benefits
- Demonstrable ability to undertake broad scanning of networks, benchmarking, research, national developments and current NHS policy
- Demonstrable ability in implementing change and evaluation (in complex and changing environments to deliver sustainable services)
- Demonstrable ability in inter-agency communication and negotiation; including collaborative working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
