Job summary
Switchboard Operator/Front Desk Receptionist
Division: Estates & Facilities
Band: 2
Salary: £22,383 per annum/pro rata
Interview Date: Thursday 9th November 2023
Hours of Work - *Monday and Tuesday 06:00 - 14:00, Thursday and Friday 08:00 - 16:00
We are recruiting for a Switchboard Operator/Receptionist (Main Enquiries)who shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
To provide an efficient, high quality professional and courteous telecommunications and reception service to doctors, staff, colleagues, health service professionals, patients and visitors in line with Trust requirements in order to provide a high level of customer service while maintaining safe and helpful hospital environment.
To initiate appropriate procedures regarding emergency situations that arise.
The post holder will be required to liaise and communicate effectively with internal and external partners.
Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Operate a professional and efficient service to a busy telephone switchboard and main enquiries desk. To ensure that callers are connected appropriately and in a timely fashion
Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service
Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps
Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner. This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented
Instigate the Major Emergency procedure to alert appropriate hospital personnel and document progress and all action taken
Greet and welcome guests as soon as they arrive at the reception desk
Direct visitors to the appropriate person and location / departments
Answer, screen and forward incoming phone calls
Book taxis and maintain database for finance at the end of each month
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Job description
Job responsibilities
Operate a professional and efficient service to a busy telephone switchboard and main enquiries desk. To ensure that callers are connected appropriately and in a timely fashion
Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service
Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps
Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner. This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented
Instigate the Major Emergency procedure to alert appropriate hospital personnel and document progress and all action taken
Greet and welcome guests as soon as they arrive at the reception desk
Direct visitors to the appropriate person and location / departments
Answer, screen and forward incoming phone calls
Book taxis and maintain database for finance at the end of each month
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent in English and Mathematics
Knowledge
Essential
- To have knowledge of operating a busy switchboard is desirable but training will be provided
Experience
Essential
- To have experience working under pressure in an emergency environment
Skills
Essential
- To be computer literate in basic Microsoft applications including Internet explorer
- To be conversant with aspects of the hospital switchboard function would be desirable but training will be provided
- To be able to remain calm when working under pressure
Values Based Question
Essential
- How would you ensure you represent MFT in a positive way?
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent in English and Mathematics
Knowledge
Essential
- To have knowledge of operating a busy switchboard is desirable but training will be provided
Experience
Essential
- To have experience working under pressure in an emergency environment
Skills
Essential
- To be computer literate in basic Microsoft applications including Internet explorer
- To be conversant with aspects of the hospital switchboard function would be desirable but training will be provided
- To be able to remain calm when working under pressure
Values Based Question
Essential
- How would you ensure you represent MFT in a positive way?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
