Job summary
Ward Clerk/ Receptionist
Division: Unplanned & Integrated Care
Care Group: Therapies and Older Persons
Band: 2
Salary: £22,383 per annum/pro rata
Interview date: Week commencing 7th August 2023
We are recruiting for a Ward Clerk/ Receptionistwho shares our ambition and vision to deliver the Best of Care by the Best of People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will show good organisational skills, be patient-centred, methodical and have excellent IT Skills.
Ward Clerks and Receptionists are key to the smooth running of departments and we are looking for an applicant who enjoys working as an integral team member in a multi-disciplinary team. In additional to supporting the therapy and older persons ward at Medway Hospital we are opening a 22 bedded unit at Sheppey Community Hospital.
The successful potholder would be required to work some evenings and weekends.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Admitting, discharging and transferring patients onto Bed Management System.
Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the OASIS/PAS System and EPR systems.
Inputting and amending Bed Occupancy System for Nursing Staff.
Receiving and auditing patients case-notes and ensuring notes available for ward rounds.
Preparation of trolley, notes, forms, x-rays in readiness for Ward rounds.
Collecting Patients case-notes from the Health Records Department, Transit area
Collection of Ethnic and Religious Data and inputting information onto OASIS System
Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer
Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details
Keeping daily records of any pathology requests as requested, checking forms are correctly completed.
Delivery of specimens to Pathology Laboratory if urgently required
Delivery of Prescriptions Forms to Pharmacy and collection of drugs as appropriate.
Organise and book departmental clinics on the PAS databases ensuring that all necessary documentation is available and all patient information is correct, amending where needed. Regularly check there is no duplication and patients are merged on both databases.
Greet patients and arrive them on PAS database, answering any queries they may have and dealing with any general problems they may have during their visit
Job description
Job responsibilities
Admitting, discharging and transferring patients onto Bed Management System.
Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the OASIS/PAS System and EPR systems.
Inputting and amending Bed Occupancy System for Nursing Staff.
Receiving and auditing patients case-notes and ensuring notes available for ward rounds.
Preparation of trolley, notes, forms, x-rays in readiness for Ward rounds.
Collecting Patients case-notes from the Health Records Department, Transit area
Collection of Ethnic and Religious Data and inputting information onto OASIS System
Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer
Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details
Keeping daily records of any pathology requests as requested, checking forms are correctly completed.
Delivery of specimens to Pathology Laboratory if urgently required
Delivery of Prescriptions Forms to Pharmacy and collection of drugs as appropriate.
Organise and book departmental clinics on the PAS databases ensuring that all necessary documentation is available and all patient information is correct, amending where needed. Regularly check there is no duplication and patients are merged on both databases.
Greet patients and arrive them on PAS database, answering any queries they may have and dealing with any general problems they may have during their visit
Person Specification
Qualifications
Essential
- Educated to GCSE level including English or equivalent qualification/experience
Skills
Essential
- Excellent communication skills - written and verbal
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Computer literate including ability to use Microsoft packages such as Excel
Knowledge
Essential
- Ability to empathise with patients and carers and to provide a caring environment to aid communication
- Ability to work on own initiative and to work within a team
- Attention to detail
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Person Specification
Qualifications
Essential
- Educated to GCSE level including English or equivalent qualification/experience
Skills
Essential
- Excellent communication skills - written and verbal
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Computer literate including ability to use Microsoft packages such as Excel
Knowledge
Essential
- Ability to empathise with patients and carers and to provide a caring environment to aid communication
- Ability to work on own initiative and to work within a team
- Attention to detail
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
