Job summary
Pathway Coordinator - Paediatrics
Division: Planned Care
Care Group: Women & Children
Band: 4
Salary: £23,949 - £26,282 per annum/pro rata
Interview Date: TBC
We are recruiting for a Pathway Co-Ordinator who shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The fundamental role of the Pathway Coordinator is to provide a full and confidential administrative service to the clinical teams. Patients must be managed on their pathway from referral to treatment, ensuring all relevant information is available and that the recording of information relating to clinical episodes for individual patients occurs.
The post holder will need to understand the targets relating to Choose and Book and the requirements of the 18 Week Access Policy.
Knowledge, understanding and maintaining the management of Referral to Treatment of the 18 weeks patient pathway
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Ensure that appointments are made within the correct timescales and any follow-up actions from clinical appointments are carried out, i.e. tests or appointments ordered and bookings made within the correct timescale. Ensuring any capacity issues are escalated to the service team
Develop systems to ensure rapid communication and effective co-ordination between all other Trusts/Centres where patients may be referred for specialised diagnostic tests or treatment
Act as a tracker for an identified cohort of patients on the 18-week pathway so that they are not lost in the system. Be responsible for ensuring patient data is correct on PAS, i.e., ensure clinics are cashed up and the correct outcome entered the procedure codes and RTT codes.
Add all new patients to the Patient Tracking list.
Ensure that patients are accurately monitored through each stage of their diagnostic and treatment pathway
Be responsible for ensuring patient data is correct on PAS, i.e., ensure clinics are cashed up and the correct outcome entered the procedure codes and RTT codes
Check patients demographic information is correct and updated to ensure correspondence is sent to the correct address
Liaise with all relevant departments to ensure that all tests results, case notes and other relevant information are available for clinical appointments
Take responsibility for identifying potential breaches of the access and treatment waiting times targets
Communicate such data to appropriate members of the clinical team, Service Team or the General Manager. Whilst it is a role of the co-ordinator to ensure that the appropriate clinical teams and Service Manager are aware, it is the managers responsibility to take the necessary actions to avoid all breaches
Provide administrative support to their speciality team.
Contact is required with patients parents / carers on their pathway, excellent telephone skills required and empathy is essential
To be actively involved in process mapping and capacity & demand studies when required.
To work with the team to develop processes and procedures to maintain and improve performance against the access and treatment pathway targets
To ensure patients are treated without process delay
To undertake any work that their team may require support for that is appropriate to their skills and knowledge
Assist in the introduction and use of new technology and office procedures as they arise
Train staff in new technology and procedures if required
Maintain efficient and safe office working practices
To be willing to work flexibly with other members of the Admin & Clerical team to provide cover and support
To provide cover for team colleagues during periods of absence, co-ordinating leave booking to facilitate this
To learn and understand the roles of all other team members with a view to the team providing a seamless and comprehensive service during periods of absence
The Medway NHS Trust has adopted a comprehensive Quality Assurance and Consumer Relations Policy, and all members of staff employed by the Trust are expected to play their part. The aim is to provide a good quality of service, which the customer accepts, is appropriate, and which is provided in the best possible way
Please note, if you are considering applying for a role within our organisation we do recommend that staff are fully vaccinated against Covid-19, this is no longer a mandatory requirement.
Job description
Job responsibilities
Ensure that appointments are made within the correct timescales and any follow-up actions from clinical appointments are carried out, i.e. tests or appointments ordered and bookings made within the correct timescale. Ensuring any capacity issues are escalated to the service team
Develop systems to ensure rapid communication and effective co-ordination between all other Trusts/Centres where patients may be referred for specialised diagnostic tests or treatment
Act as a tracker for an identified cohort of patients on the 18-week pathway so that they are not lost in the system. Be responsible for ensuring patient data is correct on PAS, i.e., ensure clinics are cashed up and the correct outcome entered the procedure codes and RTT codes.
Add all new patients to the Patient Tracking list.
Ensure that patients are accurately monitored through each stage of their diagnostic and treatment pathway
Be responsible for ensuring patient data is correct on PAS, i.e., ensure clinics are cashed up and the correct outcome entered the procedure codes and RTT codes
Check patients demographic information is correct and updated to ensure correspondence is sent to the correct address
Liaise with all relevant departments to ensure that all tests results, case notes and other relevant information are available for clinical appointments
Take responsibility for identifying potential breaches of the access and treatment waiting times targets
Communicate such data to appropriate members of the clinical team, Service Team or the General Manager. Whilst it is a role of the co-ordinator to ensure that the appropriate clinical teams and Service Manager are aware, it is the managers responsibility to take the necessary actions to avoid all breaches
Provide administrative support to their speciality team.
Contact is required with patients parents / carers on their pathway, excellent telephone skills required and empathy is essential
To be actively involved in process mapping and capacity & demand studies when required.
To work with the team to develop processes and procedures to maintain and improve performance against the access and treatment pathway targets
To ensure patients are treated without process delay
To undertake any work that their team may require support for that is appropriate to their skills and knowledge
Assist in the introduction and use of new technology and office procedures as they arise
Train staff in new technology and procedures if required
Maintain efficient and safe office working practices
To be willing to work flexibly with other members of the Admin & Clerical team to provide cover and support
To provide cover for team colleagues during periods of absence, co-ordinating leave booking to facilitate this
To learn and understand the roles of all other team members with a view to the team providing a seamless and comprehensive service during periods of absence
The Medway NHS Trust has adopted a comprehensive Quality Assurance and Consumer Relations Policy, and all members of staff employed by the Trust are expected to play their part. The aim is to provide a good quality of service, which the customer accepts, is appropriate, and which is provided in the best possible way
Please note, if you are considering applying for a role within our organisation we do recommend that staff are fully vaccinated against Covid-19, this is no longer a mandatory requirement.
Person Specification
Qualifications
Essential
- General education to GCSE Level
Knowledge
Essential
- Excellent computer literacy, ability to use MSWord and Excel
Skills
Essential
- Excellent communication skills - written and verbal
- Excellent interpersonal skills
- Ability to work on own initiative and to work within a team
- Maintenance of patient confidentiality at all times
- Has the ability to adapt to challenging and changing situations/demands
Experience
Essential
- High level of work organisation, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
Person Specification
Qualifications
Essential
- General education to GCSE Level
Knowledge
Essential
- Excellent computer literacy, ability to use MSWord and Excel
Skills
Essential
- Excellent communication skills - written and verbal
- Excellent interpersonal skills
- Ability to work on own initiative and to work within a team
- Maintenance of patient confidentiality at all times
- Has the ability to adapt to challenging and changing situations/demands
Experience
Essential
- High level of work organisation, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
