IT (Network) Infrastructure Manager

Job description

Job responsibilities

To maintain up-to-date LAN/WAN and Infrastructure configurations.Monitor the performance of the LAN/WAN Infrastructure, regularly scrutinising reports for emerging trends; escalating any emerging problems and recommending corrective action.

Undertaking day to day maintenance activities to ensure that the WAN and LAN achieves high availability and accessibility.

Responsible for leading the research and development of new infrastructure technologies and sharing information with the IT team.

Maintain & manage all policies and procedures (build and maintenance) required for the systems support. Ensure written procedures and supporting documentation accurately describes and reflects the procedures to be followed or already in practice. Perform regular quality checks to ensure they are being followed.

Contribute to the effective capacity planning and management of the Trusts network Infrastructure team.

Provide guidance, expertise to Trust project.

Perform Disaster recovery testing.

Adhere to technical change control procedures, ensuring that impact of policy or system changes are managed effectively across locality user base and all requests for change tested and implemented as approved by Change Advisory Board (CAB).

Ensure compliance with all national and local standards and protocols for IM&T, including Disaster Recovery, Health and Safety, Information Governance and Information Security etc.

Provide effective leadership and promote high performance standards both individually and as a team, in the achievement of the Trusts objectives and priorities.

Communicate regularly and effectively through meetings with teams and individuals and provide opportunity for two-way feedback.

Identify opportunities with the IT Projects and IT Operational Managers to implement ITIL best practice into service delivery.

Ensure the delivery of IT support services to the published SLA and develop them to provide an efficient and technically capable service.

Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the second/third line support resources.

Head up the investigation, resolution and documentation of root causes of IT problems including severity level 1 incidents (system/departmental outages) and performance issues.

Develop processes and procedures to ensure the IT infrastructure is proactively and robustly maintained to the highest standards on behalf of MFT and its customers.

Ensure the Infrastructure Teams issue resolution targets are met and calls are updated accordingly in the service desk software management platform.

Actively partake in an even share of the Health Informatics out of hours on call rota.

Daily organisation of infrastructure tasks & standard checks of all infrastructure operability, interfaces, storage capacity, backups and remedial action where needed.

Act as the lead specialist for one or more specialist infrastructure technologies and cascade knowledge to wider IT Team.

Ensure relevant inventories and CMDB (configuration management database) is updated and maintained.

Help maintain the Trusts IT service catalogue of clinical and non-clinical systems including maintenance costs, SLA information, primary contact information and general support information.

Assist the Head of IT in the detailed planning of the Trusts infrastructure replacement programme with a minimum 5 year view of required investment and infrastructure refresh allowing forward budget and investment planning.

Manage the Trusts infrastructure and using IT Infrastructure Library (ITIL) best practice for the delivery of services.

Be a specialist in IM&T Infrastructure solutions advising the Trust on best technologies and architect solutions with a holistic IT methodology to achieve greatest economies of scale to benefit all Trust Departments.

At all times maintain exemplified principles of customer service, productivity, performance, efficiency and responsiveness to users, NHS Partners and all IT Team members.

Identify service improvement opportunities and assist in developing plans in order to deliver them.

Maintain active knowledge of industry trends, best practices and lead the Trust through migration/transition phases to enhance its IT service capability.

Planning infrastructure upgrades, using a technical lab or a proof of concept environment, testing software and hardware often working without reference to manager.

As servers and networking move to a unified computing platform, the Server Infrastructure Technical Engineers will be expected to adapt to the Trusts shift in technological capability.

Lead on assigned projects as allocated by the IT Projects, Operations Manager or Head of IT.

To take part in the monthly infrastructure update schedule.

Ensure solutions developed and implemented provide continuous availability of services across all sites through proactive investigation and operational support. Assist in business continuity planning.

Identify repeat calls, and escalate so solutions can be implemented to reduce or eliminate those repeat calls.

Person Specification

Qualifications

Essential

• Computer Sciences or related degree or equivalent proven experience.
• Minimum 5 years in a network role. With proven experience as a senior technician.
• Evidence of continuing professional development.

Knowledge

Essential

• A proven knowledge of IT standards and systems management methodologies
• Good understanding of Solutions Architecture methodology
• Advanced Knowledge in a range of networking technologies.

Skills

Essential

• Able to present a variety of complex and contentious issues to a large audience via various media.
• Able to interpret legislation and communicate to staff at all levels.

Values Based Question

Essential

• Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome

Experience

Essential

• Handling complex organisational and customer issues.
• Supplier, contract and service management
• Managing the performance of network infrastructure.
• Analysis of data to identify problem areas and implement solutions.
• Ability to work proactively under own initiative, take responsibility and demonstrate leadership.
• Proven experience of workload planning and delivery of key targets within a service environment
• Proven experience of disaster recovery concepts and testing.
• Proven experience of HP/Aruba network technologies
• Proven experience of firewall management and administration.
• Proven experience of wireless network management and administration.
• Proven experience of implementing and managing infrastructure management solutions such as solar winds etc.
• Understanding of legislation that affects IT security in the NHS. Including the Data Protection Act, Computer Misuse Act, Safe Harbour, Freedom of Information Act (2000) and Regulation of Investigatory Powers Act (2000) RIPA. Also a basic understanding of ISO / IEC standards relevant to IT security.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway Maritime Hospital

Gillingham

ME7 5NY

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)