Job summary
The Wolds is mixed sex reablement ward, under the acute pathway, who are seeking a highly motivated Medical Secretary to join our team working 22.5 hours per week, 3 days a week, some flexibility may be required to the designated days, to meet ward round meetings. Responsible clinicians working days.
The candidate will ideally have a background in working in mental health services as well as a qualification in administration.
The successful applicant will be working closely with the Wolds Psychiatric Consultant and will be expected to be proficient in organising a variety of meetings and taking the minutes both face to face and remotely , typing/transcribing of Mental health act reports., An ability to do live meetings would be advantageous. Audio typing experience is essential. In addition, they will also be responsible for managing the Consultant's diary, prioritising their own work as well as using NHS clinical systems, training will be given to help the person learn how to effectively use these.
Main duties of the job
To provide efficient and effective medical secretarial support to Consultants and Junior Medical Staff and assist in the organisation of the Consultant's workload.
The post holder will be expected to act on their own initiative and provide cross cover/support for other secretaries as necessary to facilitate effective service function
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
Please see the attached job description and personal specification for further details regarding the position.
To produce accurate, high quality medical correspondence, often of a distressing and emotional nature, including letters, Mental Health Act reports, memoranda and other documents, many of which are non-routine, as required using audio/copying typing and word processing systems.
To develop and create reports using computer software.
Use own initiative to organise, prioritise and co-ordinator workload ensuring that deadlines are met.
There is often a need for prolonged concentration when producing reports etc, to meet deadlines. Work is often interrupted and can be unpredictable due to the nature of the client group.
Handle incoming and outgoing telephone calls to the consultant in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers.
Maintain strict confidentiality at all times.
Record accurate messages and follow them up appropriately.
To deal face to face with clients seeking further help/information and to be aware of the needs of service users and deal in an appropriate manner with the users who are occasionally hostile, abusive and aggressive.
Deal with queries raised by patients, relatives, GPs or other healthcare professionals internally and externally to the hospital. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments, where there are barriers to understanding due to the nature of the client group.
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Job description
Job responsibilities
Please see the attached job description and personal specification for further details regarding the position.
To produce accurate, high quality medical correspondence, often of a distressing and emotional nature, including letters, Mental Health Act reports, memoranda and other documents, many of which are non-routine, as required using audio/copying typing and word processing systems.
To develop and create reports using computer software.
Use own initiative to organise, prioritise and co-ordinator workload ensuring that deadlines are met.
There is often a need for prolonged concentration when producing reports etc, to meet deadlines. Work is often interrupted and can be unpredictable due to the nature of the client group.
Handle incoming and outgoing telephone calls to the consultant in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers.
Maintain strict confidentiality at all times.
Record accurate messages and follow them up appropriately.
To deal face to face with clients seeking further help/information and to be aware of the needs of service users and deal in an appropriate manner with the users who are occasionally hostile, abusive and aggressive.
Deal with queries raised by patients, relatives, GPs or other healthcare professionals internally and externally to the hospital. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments, where there are barriers to understanding due to the nature of the client group.
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English Grade A-C or 9-4 or level 2 Literacy.
- RSA III Typing and Audio or equivalent
- ECDL or equivalent
- NVQ 4 Business Administration or equivalent
Desirable
- AMSPAR
- Medical Terminology Certificate or experience
Experience
Essential
- Ability to take and produce formal minutes of a variety of meetings in both face to face settings and remotely
- Substantial experience in a Secretarial role
Desirable
- Experience of people with mental health problems
- Experience of working as part of a team in a busy office
- Diary Management including electronic diary management
- Previous experience in a medical or NHS setting
Skills
Essential
- Excellent organisational skills
- Ability to accept and manage change
- Must be reliable and to work under pressure and deadlines under own initiative
- Good time management skills and able to prioritise workload
- Approachable, adaptable and flexible
- Customer focused and self-motivated
- Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times.
Desirable
- Experience in a wide range of IT systems including Microsoft Teams and Rio
Person Specification
Qualifications
Essential
- GCSE or equivalent in English Grade A-C or 9-4 or level 2 Literacy.
- RSA III Typing and Audio or equivalent
- ECDL or equivalent
- NVQ 4 Business Administration or equivalent
Desirable
- AMSPAR
- Medical Terminology Certificate or experience
Experience
Essential
- Ability to take and produce formal minutes of a variety of meetings in both face to face settings and remotely
- Substantial experience in a Secretarial role
Desirable
- Experience of people with mental health problems
- Experience of working as part of a team in a busy office
- Diary Management including electronic diary management
- Previous experience in a medical or NHS setting
Skills
Essential
- Excellent organisational skills
- Ability to accept and manage change
- Must be reliable and to work under pressure and deadlines under own initiative
- Good time management skills and able to prioritise workload
- Approachable, adaptable and flexible
- Customer focused and self-motivated
- Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times.
Desirable
- Experience in a wide range of IT systems including Microsoft Teams and Rio
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
