Job summary
The Community Forensic Team (CFT) work with service users to support them to live their best lives in the community. We do this by providing specialist assessments and interventions for our patient group including those within the transforming care cohort.
We work with mentally disordered offenders who present a significant risk of harm to others by nature of their mental disorder, including those registered at MAPPA and those subject to conditional discharge under Part 3 of the Mental Health Act, Supervised Community Treatment Orders (CTO's) as well as those with complex needs/presentations.
This is an exciting time to join CFT as we move forward in transforming the care we provide. We are looking for someone who embodies LPFT values and is able to work flexibly across both services under your own initiative and as part of a wider MDT. Collaborative working is essential to this role as are excellent communication skills.
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Main duties of the job
Working closely with the medical colleagues and the MDT you will produce accurate, high quality medical correspondence, often of a distressing and emotional nature, including letters, Mental Health Act reports, memoranda and other documents, many of which are non-routine, as required using audio/copying typing and word processing systems. To do this , you will be used to working on your own initiative to organise, prioritise and co-ordinate workload ensuring that deadlines are met.
Always maintaining strict confidentiality, you will receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal, and vulnerable clients and carers. There will be a requirement to deal face-to-face with patients/carers seeking further help/information and deal, in an appropriate manner, with the users who are occasionally hostile, abusive, and aggressive. There will be a requirement to deal with queries raised by GP's, or other healthcare professionals internally and externally.
You will be a point of contact for referral into each service, registering referrals onto Trust Clinical Systems and organising appointments for initial assessments within NHS timescales. There will be a requirement to work closely with other administration roles within each service providing support, advice and cross cover if required.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
1. Provide non-clinical information and advice to service users/careers on activities, such as booking appointments and admissions.
2. Maintain all case notes to provide a full and accurate record of the patients clinical progress. Have in place an efficient case notes tracking system.
3. Record accurate messages and follow them up appropriately.
4. Maintain all case notes to provide a full and accurate record of the patients clinical progress. Have in place an efficient case note tracking system.
5. Filing reports, clinic/discharge letters, patients correspondence ensuring correct action undertaken where appropriate
6. Introduce and implement new policies in relation to the smooth running of the medical secretarial department and the consultants team.
7. To comply with Health and Safety Policies, reporting all accidents and incidents to the appropriate manager and adhering to long worker policy
8. Identify and act in accordance with trust policy where necessary to address discrimination and oppression.
9. Act as named person for drawing petty cash to support service user activities where appropriate.
10. Maintain stationery and office equipment stock and supplies.
11.Demonstrating own tasks to new or less experienced employees within the team
12. Day to day supervision of clerical assistants.
13. Requirement to complete Trust in-house training for Admin and Clerical Staff as well as other mandatory training.
Job description
Job responsibilities
1. Provide non-clinical information and advice to service users/careers on activities, such as booking appointments and admissions.
2. Maintain all case notes to provide a full and accurate record of the patients clinical progress. Have in place an efficient case notes tracking system.
3. Record accurate messages and follow them up appropriately.
4. Maintain all case notes to provide a full and accurate record of the patients clinical progress. Have in place an efficient case note tracking system.
5. Filing reports, clinic/discharge letters, patients correspondence ensuring correct action undertaken where appropriate
6. Introduce and implement new policies in relation to the smooth running of the medical secretarial department and the consultants team.
7. To comply with Health and Safety Policies, reporting all accidents and incidents to the appropriate manager and adhering to long worker policy
8. Identify and act in accordance with trust policy where necessary to address discrimination and oppression.
9. Act as named person for drawing petty cash to support service user activities where appropriate.
10. Maintain stationery and office equipment stock and supplies.
11.Demonstrating own tasks to new or less experienced employees within the team
12. Day to day supervision of clerical assistants.
13. Requirement to complete Trust in-house training for Admin and Clerical Staff as well as other mandatory training.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English Grade A-C or 9-4 or level 2 Literacy.
- RSA III Typing and Audio or equivalent
- ECDL or equivalent
- NVQ 4 Business Administration or equivalent
Desirable
- AMSPAR
- Medical Terminology Certificate or experience
Experience
Essential
- Ability to take and produce formal minutes of a variety of meetings in both face to face settings and remotely
- Substantial experience in a secretarial role
- 3.Demonstrate an advanced knowledge of Microsoft programs - Including Outlook for sending/receiving emails and manage diaries
Desirable
- Experience in a wide range of IT systems including Microsoft Teams and Rio
- 2Experience of people with mental health problems
- Experience of working as part of a team in a busy office
- Diary Management including electronic diary management
- Previous experience in a medical or NHS setting
Skills
Essential
- Excellent organisational skills
- Ability to accept and manage change
- Must be reliable and to work under pressure and deadlines under own initiative
- Good time management skills and able to prioritise workload
- Approachable, adaptable and flexible
- Customer focused and self-motivated
- Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times.
Desirable
- Experience in a wide range of IT systems including Microsoft Teams and Rio
Person Specification
Qualifications
Essential
- GCSE or equivalent in English Grade A-C or 9-4 or level 2 Literacy.
- RSA III Typing and Audio or equivalent
- ECDL or equivalent
- NVQ 4 Business Administration or equivalent
Desirable
- AMSPAR
- Medical Terminology Certificate or experience
Experience
Essential
- Ability to take and produce formal minutes of a variety of meetings in both face to face settings and remotely
- Substantial experience in a secretarial role
- 3.Demonstrate an advanced knowledge of Microsoft programs - Including Outlook for sending/receiving emails and manage diaries
Desirable
- Experience in a wide range of IT systems including Microsoft Teams and Rio
- 2Experience of people with mental health problems
- Experience of working as part of a team in a busy office
- Diary Management including electronic diary management
- Previous experience in a medical or NHS setting
Skills
Essential
- Excellent organisational skills
- Ability to accept and manage change
- Must be reliable and to work under pressure and deadlines under own initiative
- Good time management skills and able to prioritise workload
- Approachable, adaptable and flexible
- Customer focused and self-motivated
- Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times.
Desirable
- Experience in a wide range of IT systems including Microsoft Teams and Rio
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
