Job summary
Are you passionate about improving patient experience and safety? You'll join our dynamic Quality Improvement and Assurance Team at Lincolnshire Partnership NHS Foundation Trust, focusing on Children and Young People, Learning Disabilities and Autism, and Veterans Services.
In this role, you'll work closely with the Quality Improvement and Assurance Lead, clinical team, Service Manager, and patients to drive improvements in safety, experience, and compliance. You'll support incident reviews, complaints handling, deliver training, and contribute to strategic quality initiatives aligned with national frameworks.
We're looking for a compassionate, resilient professional with strong analytical skills, excellent communication, and a commitment to continuous improvement.
If you're ready to make a meaningful impact across diverse care groups, we'd love to hear from you.
Main duties of the job
As a Patient Experience and Safety Coordinator, you'll:
o Lead and support patient safety reviews and investigations
o Advise on complaints, PALS concerns, and patient feedback
o Deliver training on duty of candour, incident management, and quality improvement
o Analyse data to identify trends and drive learning
o Produce reports and briefings for governance and assurance
o Support audits, compliance, and patient involvement initiatives
You'll work collaboratively across services to embed a culture of safety and continuous improvement.
Essential qualifications:
o Degree in health or social care (or equivalent experience)
o Registration with NMC, HCPC or equivalent body
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
Early access to Psychological Therapies and Physiotherapy
Competitive annual leave allowance
Car leasing scheme
NHS pension scheme
Free eye tests
Money saving options through our salary sacrifice scheme
Discounts on major high street retailers and restaurants
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
Early access to Psychological Therapies and Physiotherapy
Competitive annual leave allowance
Car leasing scheme
NHS pension scheme
Free eye tests
Money saving options through our salary sacrifice scheme
Discounts on major high street retailers and restaurants
Person Specification
Qualifications
Essential
- oEducated to Degree Level in health and social care or equivalent experience
- oRegistered with the NMC/HCPC or equivalent registering body
Desirable
- oEvidence of specialised patient safety, Human Factors and Ergonomics and/or quality improvement training
- oAdditional training in patient safety and experience
- oQualification in Complaints Handling
Experience
Essential
- oExperience of Quality Improvement within clinical settings
- oExperience of handling patient safety, patient experience, governance and risk management/assurance processes within an NHS organisation or large public service organisation
- oExperience of handling patient safety, patient experience, governance and risk management/assurance processes within an NHS organisation or large public service organisation
- oExperience of presenting reports to managers and clinical leaders
- oInvolvement in complex projects
- oExperience of prioritising work to meet deadlines in a highly pressured environment
- oSignificant experience of maintaining confidentiality and experience of using safety and assurance data to improve practice
- oExperience of handling sensitive information
Desirable
- oExperience of implementing Quality Improvement methodologies
- oExperience of writing reports for Executive Committees
- oExperience of developing and implementing organisational policy and process
- oExperience in implementing specific learning responses such as After Action Reviews/ conducting thematic reviews
Skills
Essential
- oExcellent analytical and problem solving skills
- oAbility to influence others
- oEffective leadership and people management skills
- oExcellent communicator and builder of relationships and networks
- oCreative approach to problem solving
- oWork collaboratively with others
- oTeam player with ability to prioritise own work
- oSkilled at writing and presenting written reports, papers and audio-visual presentations
Desirable
- oKnowledge of best evidence based practice in Patient Safety Incident management processes including investigations and assessment of clinical risk
- oKnowledge of best evidence based practice in Patient Safety Incident management processes including investigations and assessment of clinical risk
Person Specification
Qualifications
Essential
- oEducated to Degree Level in health and social care or equivalent experience
- oRegistered with the NMC/HCPC or equivalent registering body
Desirable
- oEvidence of specialised patient safety, Human Factors and Ergonomics and/or quality improvement training
- oAdditional training in patient safety and experience
- oQualification in Complaints Handling
Experience
Essential
- oExperience of Quality Improvement within clinical settings
- oExperience of handling patient safety, patient experience, governance and risk management/assurance processes within an NHS organisation or large public service organisation
- oExperience of handling patient safety, patient experience, governance and risk management/assurance processes within an NHS organisation or large public service organisation
- oExperience of presenting reports to managers and clinical leaders
- oInvolvement in complex projects
- oExperience of prioritising work to meet deadlines in a highly pressured environment
- oSignificant experience of maintaining confidentiality and experience of using safety and assurance data to improve practice
- oExperience of handling sensitive information
Desirable
- oExperience of implementing Quality Improvement methodologies
- oExperience of writing reports for Executive Committees
- oExperience of developing and implementing organisational policy and process
- oExperience in implementing specific learning responses such as After Action Reviews/ conducting thematic reviews
Skills
Essential
- oExcellent analytical and problem solving skills
- oAbility to influence others
- oEffective leadership and people management skills
- oExcellent communicator and builder of relationships and networks
- oCreative approach to problem solving
- oWork collaboratively with others
- oTeam player with ability to prioritise own work
- oSkilled at writing and presenting written reports, papers and audio-visual presentations
Desirable
- oKnowledge of best evidence based practice in Patient Safety Incident management processes including investigations and assessment of clinical risk
- oKnowledge of best evidence based practice in Patient Safety Incident management processes including investigations and assessment of clinical risk
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
