Job summary
This is an exciting opportunity to join the Nursing and Quality Directorate at Lincolnshire Partnership NHS Foundation Trust. We are looking for a pleasant, organised, and efficient team player. You will be committed to lead on the Trust's provision to carers and families using the Trust.
In this role, you will require excellent communication skills and have the initiative to work on your own at times.
Carer Experience is a fundamental aspect of the Trust in ensuring our service users and their families get the best possible care. This post provides a unique opportunity to join an innovative developing service. We are committed to ensuring that you receive regular supervision and training to meet the demands on the service.
Main duties of the job
Your role will be to support families and loved ones through the difficult process of a serious investigation into a patient safety or a complex complaint which has occurred within a service provided by the Trust.
This will include the day-to-day management of the interaction of the family in the investigation and close liaising with the investigating officer to ensure that families are treated appropriately, professionally and with respect of their needs.
Responsibilities include implementing the Trust Strategy, supporting relatives in complex complaints and serious incidents/deaths, aiding the Patient Safety Team in serious incidents and Coroners cases, assisting with carer crisis support, and educating and supporting staff to ensure that carers are recognized as partners in care.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
Flexible working will be considered for the right person. The role will be based at Unit 9 in Sleaford with the Experience of Care team
For further information about this post please speak to Martina Clark martina.clark@nhs.net
Your role will include:
Deliver highly specialist interventions to support the implementation of National guidance in relation to working with Carers and Families.To deliver and implement the Triangle of Care within the Trust.Provide training for senior managers, team leaders and ward staff on effectively working with Carers and Families.Lead on Quality Improvement initiatives involving carers and relatives.Liaise with third party stakeholders such as Carers First and Carers Trust to develop reliable working relationships to ensure Carers and Families have access to appropriate support networks.To lead work with Carers and Families to develop and deliver Carer and Staff Education programmes across the Trust and develop appropriate resources in partnership with carers and other relevant organisations.To deliver family therapy with other practitioners to families when appropriate.Provide clinical support and direction to identified carer leads across the Trust.Meet regularly with staff to ensure effective communication of key issues, plans and actions.Raise the profile and promote the needs and issues for carers by providing local training where gaps in services understanding and provision are seen to be lacking.Ensure that loved ones, patients, carers and staff continue to be supported for a period of time after an investigation closes (i.e., offering support or continuing to answer further questions / concerns).The post holder will have responsibility for ensuring that all services within the organisation have staff with the appropriate knowledge, skills, and resources to work effectively with the Carers and Families of the individuals accessing our services.
Job description
Job responsibilities
Flexible working will be considered for the right person. The role will be based at Unit 9 in Sleaford with the Experience of Care team
For further information about this post please speak to Martina Clark martina.clark@nhs.net
Your role will include:
Deliver highly specialist interventions to support the implementation of National guidance in relation to working with Carers and Families.To deliver and implement the Triangle of Care within the Trust.Provide training for senior managers, team leaders and ward staff on effectively working with Carers and Families.Lead on Quality Improvement initiatives involving carers and relatives.Liaise with third party stakeholders such as Carers First and Carers Trust to develop reliable working relationships to ensure Carers and Families have access to appropriate support networks.To lead work with Carers and Families to develop and deliver Carer and Staff Education programmes across the Trust and develop appropriate resources in partnership with carers and other relevant organisations.To deliver family therapy with other practitioners to families when appropriate.Provide clinical support and direction to identified carer leads across the Trust.Meet regularly with staff to ensure effective communication of key issues, plans and actions.Raise the profile and promote the needs and issues for carers by providing local training where gaps in services understanding and provision are seen to be lacking.Ensure that loved ones, patients, carers and staff continue to be supported for a period of time after an investigation closes (i.e., offering support or continuing to answer further questions / concerns).The post holder will have responsibility for ensuring that all services within the organisation have staff with the appropriate knowledge, skills, and resources to work effectively with the Carers and Families of the individuals accessing our services.
Person Specification
Qualifications
Essential
- Mental Health/Learning Disability clinical qualification with relevant professional registration (NMC, HCPC)
- Educated to Degree Level or equivalent experience demonstrable through level of competence and knowledge
- Evidence of specialised continued professional training in clinical practice
Desirable
- Qualification in Health Service Management and/or Leadership
- Trained in Meriden Family Therapy
Experience
Essential
- Can clearly identify the current issues affecting the experience of Carers and Families of individuals accessing Trust services
- Experience in dealing with complex mental health conditions
Desirable
- Experience of teaching large groups of staff
- Experience of the delivery of Carer and Family related staff training Programmes, for example the Meridan Programme
Skills
Essential
- Highly developed communication skills. o Leading and managing meetings. o Presentation skills
- Proven track record of working effectively with Carers and Families
- Role model for the Trust's values and behaviours
- Evidence of establishing effective working relationships with senior managers and executives; both within the Trust and across the Health and Social Care Community
- Highly developed negotiation and influencing skills
- Understanding and ability to demonstrate good leadership skills
- Clear, confident and effective communications skills, verbal and written, including reporting writing
- Effective analytical and concentration skills
- Ability to cope with conflicting demands and pressures, outcome orientated
- Advocate for equality, diversity and inclusion
- Quality focused with high standards of practice and customer service
- Knowledge of Microsoft Office and ability to develop reports, devise spreadsheets etc
Desirable
- Project management skills
Person Specification
Qualifications
Essential
- Mental Health/Learning Disability clinical qualification with relevant professional registration (NMC, HCPC)
- Educated to Degree Level or equivalent experience demonstrable through level of competence and knowledge
- Evidence of specialised continued professional training in clinical practice
Desirable
- Qualification in Health Service Management and/or Leadership
- Trained in Meriden Family Therapy
Experience
Essential
- Can clearly identify the current issues affecting the experience of Carers and Families of individuals accessing Trust services
- Experience in dealing with complex mental health conditions
Desirable
- Experience of teaching large groups of staff
- Experience of the delivery of Carer and Family related staff training Programmes, for example the Meridan Programme
Skills
Essential
- Highly developed communication skills. o Leading and managing meetings. o Presentation skills
- Proven track record of working effectively with Carers and Families
- Role model for the Trust's values and behaviours
- Evidence of establishing effective working relationships with senior managers and executives; both within the Trust and across the Health and Social Care Community
- Highly developed negotiation and influencing skills
- Understanding and ability to demonstrate good leadership skills
- Clear, confident and effective communications skills, verbal and written, including reporting writing
- Effective analytical and concentration skills
- Ability to cope with conflicting demands and pressures, outcome orientated
- Advocate for equality, diversity and inclusion
- Quality focused with high standards of practice and customer service
- Knowledge of Microsoft Office and ability to develop reports, devise spreadsheets etc
Desirable
- Project management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
