Job summary
An exciting opportunity has arisen for a Lived Experience Lead in our Nursing and Quality Directorate to work with the Experience of Care team.
You will ensure the voice of lived experience is at the heart of the way the Experience of Care portfolio is delivered. This includes ensuring that experience of care and the voice of our patients, their families, carers and our volunteers is listened to, understood and informs Continuous Quality Improvement and Quality Assurance.
You will be a welcome addition to the current Experience of Care team to facilitate our Patient Advice and Liaison Service (PALS) offering confidential advice, support and information on mental health-related matters, process complaints and co-produce responses to ensure these reflect the learning for our organisation and are in a format that is accessible and understood.
For further information about this post please contact Martina Clark martina.clark@nhs.net
Main duties of the job
You will also work as a peer alongside our Family Liaison Practitioner (FLP) tosupport families and their loved ones through the difficult process of an investigation into a patient safety investigation or a complaint which has occurred within a service provided by the Trust. This will include the day-to-day management of the interaction of the family in the investigation and close liaising with the investigating officer to ensure that families are treated appropriately, professionally and with respect of their needs.
This is a non-clinical post and you will be expected to demonstrate Lived experience of mental health, learning disability, dementia or autism (personal or carer) and supporting others to ensure their voices are heard.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
Your role will include:
This post will work alongside the Experience of Care Team to ensure that meaningful lived experience expertise is embedded in the processes of collating and understanding patients and carer feedback and informs the quality improvement and assurance work.The postholder will ensure the voice of our patients, service users and carers is core to the delivery of the Chief Nursing Officer's portfolio (including patient safety, experience of care, compliance and quality improvement) and will support the quality priorities in the Trust strategy to be person centred, evidence led, trauma informed, and strengths based.The postholder will have a central role in ensuring the voice of lived experience is sought, heard, acted on and embedded within all aspects of Quality Assurance including to the Board of Directors and Executive Team through the Chief Nursing Officer and the Directors of Nursing.To be involved in the planning of quality improvement work as appropriate bringing in lived experience to ensure the voice of patients, service users and carers is heard and embedded in Continuous Quality Improvement and Quality Assurance (throughout the life cycle of the project).To represent the Trust on local and national forums and networks, and feedback to the wider Experience of Care team.Provide leadership and participation in relevant internal and external working groups and giving advice and sharing expertise / support and championing the importance of Experience of Care.To lead by example to act as a champion for patients, service users and carers.To use lived experience expertise to assist the Experience of Care team through providing peer review of complaint responses.To establish and chair a complaint learning forum to review the quality of complaint processes and responses.
Job description
Job responsibilities
Your role will include:
This post will work alongside the Experience of Care Team to ensure that meaningful lived experience expertise is embedded in the processes of collating and understanding patients and carer feedback and informs the quality improvement and assurance work.The postholder will ensure the voice of our patients, service users and carers is core to the delivery of the Chief Nursing Officer's portfolio (including patient safety, experience of care, compliance and quality improvement) and will support the quality priorities in the Trust strategy to be person centred, evidence led, trauma informed, and strengths based.The postholder will have a central role in ensuring the voice of lived experience is sought, heard, acted on and embedded within all aspects of Quality Assurance including to the Board of Directors and Executive Team through the Chief Nursing Officer and the Directors of Nursing.To be involved in the planning of quality improvement work as appropriate bringing in lived experience to ensure the voice of patients, service users and carers is heard and embedded in Continuous Quality Improvement and Quality Assurance (throughout the life cycle of the project).To represent the Trust on local and national forums and networks, and feedback to the wider Experience of Care team.Provide leadership and participation in relevant internal and external working groups and giving advice and sharing expertise / support and championing the importance of Experience of Care.To lead by example to act as a champion for patients, service users and carers.To use lived experience expertise to assist the Experience of Care team through providing peer review of complaint responses.To establish and chair a complaint learning forum to review the quality of complaint processes and responses.
Person Specification
Qualifications
Essential
- Educated to Degree Level or equivalent experience demonstrable through level of competence and knowledge
- Evidence of continued training and professional development in relevant subject area
Desirable
- Training in mental health, learning disabilities or autism
- Qualification in Quality Improvement
- Accessible information training for example easy read or Makaton
Experience
Essential
- Lived experience of mental health, learning disability, dementia or autism (personal or carer) and supporting others to ensure their voices are heard
- An understanding of NHS care structures, information flows within the NHS and medical terminology
- Experience of co-designing and co-producing projects with multiple stakeholders including NHS colleagues, VCSE, commissioners, service users, carers and their families
- Experience of developing action plans and monitoring
- Experience of building relationships and communicating with a wide range of public and staff through different media (verbal and written)
- Experience in designing complex questionnaires, data collection sheets and patient surveys to capture qualitative and quantitative data and information for large projects
- Experience of leading and implementing strategy within health or social care settings, or equivalent
Desirable
- Knowledge of quality improvement and research methodology
- Experience of leading meetings and setting agendas
Skills
Essential
- Ability to draw on own lived experience & collate other lived experience views and knowledge to influence policy, strategy and oversight of quality
- Ability to build strong working relationships and communicate effectively with staff at all levels, both clinical and non-clinical and to facilitate effective co-produced outcomes
- Excellent organisational skills and have the ability to analyse qualitative and quantitative information.
- Ability to write clear reports and incorporate statistical information appropriately
- Ability to use word processing applications in databases and/or spreadsheets
- Demonstrable ability to be adaptable and flexible in achieving set objectives and specified targets
- Ability to work to tight deadlines, under pressure and to prioritise own work streams
- Excellent verbal and written communication skills
- Ability to adapt communication style if barriers to understanding and/or expression are present
- Ability to be empathic and offer reassurance
- Excellent interpersonal skills with polite, pleasant and understanding manner
- Ability to adapt to meet changing requirements and needs
Desirable
- High level of computer literacy, Power Point, Excel, SPSS etc
- Knowledge of different forms of feedback and the NHS complaint process
Person Specification
Qualifications
Essential
- Educated to Degree Level or equivalent experience demonstrable through level of competence and knowledge
- Evidence of continued training and professional development in relevant subject area
Desirable
- Training in mental health, learning disabilities or autism
- Qualification in Quality Improvement
- Accessible information training for example easy read or Makaton
Experience
Essential
- Lived experience of mental health, learning disability, dementia or autism (personal or carer) and supporting others to ensure their voices are heard
- An understanding of NHS care structures, information flows within the NHS and medical terminology
- Experience of co-designing and co-producing projects with multiple stakeholders including NHS colleagues, VCSE, commissioners, service users, carers and their families
- Experience of developing action plans and monitoring
- Experience of building relationships and communicating with a wide range of public and staff through different media (verbal and written)
- Experience in designing complex questionnaires, data collection sheets and patient surveys to capture qualitative and quantitative data and information for large projects
- Experience of leading and implementing strategy within health or social care settings, or equivalent
Desirable
- Knowledge of quality improvement and research methodology
- Experience of leading meetings and setting agendas
Skills
Essential
- Ability to draw on own lived experience & collate other lived experience views and knowledge to influence policy, strategy and oversight of quality
- Ability to build strong working relationships and communicate effectively with staff at all levels, both clinical and non-clinical and to facilitate effective co-produced outcomes
- Excellent organisational skills and have the ability to analyse qualitative and quantitative information.
- Ability to write clear reports and incorporate statistical information appropriately
- Ability to use word processing applications in databases and/or spreadsheets
- Demonstrable ability to be adaptable and flexible in achieving set objectives and specified targets
- Ability to work to tight deadlines, under pressure and to prioritise own work streams
- Excellent verbal and written communication skills
- Ability to adapt communication style if barriers to understanding and/or expression are present
- Ability to be empathic and offer reassurance
- Excellent interpersonal skills with polite, pleasant and understanding manner
- Ability to adapt to meet changing requirements and needs
Desirable
- High level of computer literacy, Power Point, Excel, SPSS etc
- Knowledge of different forms of feedback and the NHS complaint process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
