Lincolnshire Partnership NHS Foundation Trust

Administrator

This job is now closed

Job summary

This is an exciting opportunity to join an established IAPT service as an Admin Assistant for the Stamford Talking Therapies Team. We are looking for an organized, flexible, efficient team player to join our busy, supportive service.

Talking Therapies is a successful IAPT service that provides a stepped care model for the treatment of people with mild to moderate common mental health problems e.g., anxiety and depression in line with NICE guidelines

Main duties of the job

The successful applicant will be based at Stamford supporting service delivery. Duties include reception cover, book patient's appointments, input data, other general office tasks. The service will provide regular supervision and training to support this.

You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times. We are currently offering hybrid work as rostered, ensuring that office cover is maintained as the priority.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.

Date posted

24 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

274-11278-AC

Job locations

Stamford Resource Centre

St George's Ave

Stamford

PE9 1UN

Job description

Job responsibilities

To provide a welcoming and professional reception to the service and to ensure both telephone and personal/physical enquiries are dealt with in a prompt, polite, calm, confidential and efficient manner.

To provide administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate.

Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism.

, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To manage workload under supervision, seeking advice when required, performing routine administrative tasks to support site teams when requested, to the acceptable standard of quality and accuracy.

To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy.

Where needed or instructed, to assist in the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy.

Gather appropriate information from a variety of sources to input accurately onto a database.

Process referrals on to the IAPTus system and collect minimum data set information for patients prior to commencing treatment.

Type and produce letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.

Assist in scheduling of appointments and diary management as appropriate using IAPTus to schedule assessment and treatment appointments.

To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator in monitoring statistics thus ensuring statutory performance and contracting data is up to date.

To participate in Supervision and appraisal in line with Trust policy.

To ensure all work is undertaken in line with Trust and national policy.

To recognise the need for flexibility and be willing to undertake extra duties (for example minute taking and ordering) as and when required that are commensurate with the grade and responsibilities of the post including providing support for other teams based on site or other administration staff.