Job summary
Lincolnshire Partnership Foundation Trust is currently looking for a Advanced System Administrator to join our busy Digital Health Team within the Informatics Department.
This role will give you the chance to be part of the team who, look after, develop and maintain the trusts' business critical clinical systems. Your role will include being responsible for system audits, reporting on discrepancies identified, troubleshoot and investigate issues, escalate where appropriate and promote best practice of using our systems.
This is a varied role, with ever changing priorities therefore, you will need to be able to work under pressure at times, have strong communication skills and be a team player.
The ideal candidate will:
- Skilled in the use of various advanced information technology systems.
- High level of skills in prioritising and time management
- Ability to compare a range of technical options analyse their implications, compare and advise on a suitable direction
Relevant experience of Information Systems is required
If you would like further information about this role please contact Michelle Williams, Datix Manager on 07583010389
No calls from recruitment agencies please
Main duties of the job
Responsible for System Audits - Weekly audits for Rio, Iaptus, Care Portal, SystmOne, Datix and any further identified systems.
Responsible for audits as requested by Senior Management Team, Information Governance and the wider Trust
Responsible for reporting on any discrepancies identified within the audits undertaken and escalating where appropriate
Promote and raise awareness around the Whistleblowing Policy and the auditing process.
Responsible for accurately recording in the audit logs and ensuring these are maintained and updated in a timely manner
Process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
Set up, amend and de-register users of the systems subject to appropriate access control, reset passwords and assists with maintaining system reference files to ensure details and information is accurate.
Process Starters and Leavers for the Trust in a timely manner.
Provides first line support for users, resolving and logging queries to System Supplier and LPFT internal helpdesk as appropriate.
Provide advice and support to users via face to face or site visits on occasions
Highlighting re-occurring and new issues for inclusion
Maintaining high knowledge of administrative procedures and develop a specialist knowledge of Organisations Information Systems and feeding into updates of manuals and quick guides.
To attend and contribute to the Local and National User Groups of the information
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.
This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Job description
Job responsibilities
To have responsibility for performing audits on Rio, Iaptus, Care Portal, SystmOne, Datix and other Digital Systems as requested, and to perform ad-hoc staff / patient audits to support operational and corporate teams in the investigation of data breaches and other investigations.
Assist the Digital Systems team in the efficient management and operation of Rio Clinical System, CareXML (Stalis), e-Referrals system, BigHand, WebV system, iaptus system, the Incident and Risk system Datix, Supervision App, Virtual Visits, MS Teams, and some elements of SystmOne in addition to any other critical Information System implemented by the Trust.
To process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
Process Starters and Leavers for the Trust in a timely manner
Assist with training users with the use of the systems when support is requested through the Internal Systems Helpdesk.
Have responsibility for supporting frontline services in their utilisation of electronic information systems across LPFT including any future electronic critical systems and to provide practical advice demonstration and training to frontline workers and administration staff. i.e. through System Shadowing/MS Teams sharing
Administer the Internal Systems Helpdesk, dealing and resolving problems and queries raised by ensuring that all logged calls are dealt with in an efficient and timely manner
Job description
Job responsibilities
To have responsibility for performing audits on Rio, Iaptus, Care Portal, SystmOne, Datix and other Digital Systems as requested, and to perform ad-hoc staff / patient audits to support operational and corporate teams in the investigation of data breaches and other investigations.
Assist the Digital Systems team in the efficient management and operation of Rio Clinical System, CareXML (Stalis), e-Referrals system, BigHand, WebV system, iaptus system, the Incident and Risk system Datix, Supervision App, Virtual Visits, MS Teams, and some elements of SystmOne in addition to any other critical Information System implemented by the Trust.
To process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
Process Starters and Leavers for the Trust in a timely manner
Assist with training users with the use of the systems when support is requested through the Internal Systems Helpdesk.
Have responsibility for supporting frontline services in their utilisation of electronic information systems across LPFT including any future electronic critical systems and to provide practical advice demonstration and training to frontline workers and administration staff. i.e. through System Shadowing/MS Teams sharing
Administer the Internal Systems Helpdesk, dealing and resolving problems and queries raised by ensuring that all logged calls are dealt with in an efficient and timely manner
Person Specification
Qualifications
Essential
- oE.C.D.L. or equivalent
- oGood general education (4 GCSE or equivalent including Maths and English)
- oVocational qualification Level 4 or 5/ Foundation degree, Higher National Diploma or equivalent experience
- oEvidence of further training or equivalent experience in the use of IT/Systems
Desirable
- oEvidence of ongoing personal development
Experience
Essential
- Experience of working in an health or social care setting/administrative experience
- oA working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- oKnowledge of confidentiality, system security and Data Protection, GDPR
- oAdvanced experience of Information systems
- oExperience in offering advice and guidance to Clinical Staff.
Desirable
- oUnderstanding/ experience of Datix System
- oExperience of Rio
- oExperience with Stalis
- oExperience of iaptus
- oExperience of e-Referrals
- oExperience of SystmOne
- oAdvanced knowledge of system administration/helpdesk support
- oPrevious experience of audits from an Information System
Skills
Essential
- oGood presentation skills and ability to provide training to Trust staff.
- oExcellent Organisational skills.
- oFlexible & adaptable
- oGood at identifying new process or smarter ways of working
- oProvide high levels of customer service to system users
- oCan work well under pressure and re-prioritise work with conflicting deadlines
- oInnovative & forward thinking
- oExcellent communication and interpersonal skills with staff at all levels
- oAbility to communicate verbally and in writing in a clear, concise, and effective manner
- oAble to understand the problem and to problem solve in a logical manner
- oAbility to work on own initiative and autonomously, and as part of a team
- oGood level of literacy and numeracy skills
- oAbility to manage competing demands and prioritise own workload and workload of direct reports.
- oAbility to present work accurately and of good quality with good attention to detail
- oAble to present information in a variety of different ways depending on type of audience
- oAble to action plan areas requiring improvement and follow this through
Person Specification
Qualifications
Essential
- oE.C.D.L. or equivalent
- oGood general education (4 GCSE or equivalent including Maths and English)
- oVocational qualification Level 4 or 5/ Foundation degree, Higher National Diploma or equivalent experience
- oEvidence of further training or equivalent experience in the use of IT/Systems
Desirable
- oEvidence of ongoing personal development
Experience
Essential
- Experience of working in an health or social care setting/administrative experience
- oA working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- oKnowledge of confidentiality, system security and Data Protection, GDPR
- oAdvanced experience of Information systems
- oExperience in offering advice and guidance to Clinical Staff.
Desirable
- oUnderstanding/ experience of Datix System
- oExperience of Rio
- oExperience with Stalis
- oExperience of iaptus
- oExperience of e-Referrals
- oExperience of SystmOne
- oAdvanced knowledge of system administration/helpdesk support
- oPrevious experience of audits from an Information System
Skills
Essential
- oGood presentation skills and ability to provide training to Trust staff.
- oExcellent Organisational skills.
- oFlexible & adaptable
- oGood at identifying new process or smarter ways of working
- oProvide high levels of customer service to system users
- oCan work well under pressure and re-prioritise work with conflicting deadlines
- oInnovative & forward thinking
- oExcellent communication and interpersonal skills with staff at all levels
- oAbility to communicate verbally and in writing in a clear, concise, and effective manner
- oAble to understand the problem and to problem solve in a logical manner
- oAbility to work on own initiative and autonomously, and as part of a team
- oGood level of literacy and numeracy skills
- oAbility to manage competing demands and prioritise own workload and workload of direct reports.
- oAbility to present work accurately and of good quality with good attention to detail
- oAble to present information in a variety of different ways depending on type of audience
- oAble to action plan areas requiring improvement and follow this through
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
