Job summary
We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens.
This role is part of the IT Operations, who are responsible for:
- Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users
- As IT subject matter experts, contributing to the design and development of new products and services
- Proactively maintaining our IT service portfolio and reducing technical debt
There are a number of different teams within IT Operations, aligned to specific user needs / services. Each IT service team will have a number of different services that form the service offering to end users.
Please note we are unable to offer sponsorship for this role.
Main duties of the job
The IT Procurement and Asset Manager is a key role in supporting the Trust in managing and supporting technology assets. You will lead on and be responsible for IT procurement activities needed by the Trust, including hardware, software and services, ensuring adherence to the Trust's procurement policies and guidelines.
You will set the policy, process and standards for good asset management practices across IT and be responsible for embedding good asset management practices across teams.
The end user technology service team is responsible for a variety of different services, covering:
- Endpoints - desktops, laptops, thin clients
- Mobile devices - mobiles, tablets, scanners
- Print - multi-function devices, label printing
- Collaboration services - audio visual equipment, messaging, content collaboration
You will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.
With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.
About us
What's in it for You?
At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:
o Competitive salary (including high-cost area supplement)
o Membership of the NHS Pension Scheme
o 24/7 independent counselling support
o Career-long learning and development opportunities
o Excellent transport connections
o Access to NHS and Blue Light discount schemes
o Free Pilates classes
o Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Job description
Job responsibilities
An IT Procurement & Asset Manager is responsible procuring and managing both IT software and hardware along with managing exist assets within the organisation. At this role level, you will:
- Manage end-to-end procurement of IT assets and services, including requirements gathering, supplier engagement and purchase order management.
- Ensure procurement activities comply with NHS policies, procurement frameworks and relevant legislation
- Maintain an accurate and up-to-date IT asset register, covering hardware, software, licenses, and warranties
- Maintain documentation for all procurement and asset processes and create documentation where it does not exist
Skills needed for this role
Asset and configuration management
- Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas
- Help track and manage IT assets across their lifecycle, from acquisition to disposal, ensuring accurate recordings in the asset database.
- Work with IT teams to ensure asset data is kept up to date and aligned with configuration and procurement activities
- Ensure compliance with software licensing agreements and other regulatory requirements
- Contribute to regular audits, reporting, and continuous improvement of asset management practices.
Procurement
- Work with clinical and non-clinical teams to understand technology needs and develop specifications.
- Track and report on IT expenditure, identify cost-saving opportunities, and ensure value for money.
- Raise IT-related requisitions in line with Trust Standing Financial Instructions (SFIs) and work with the procurement service to ensure proper procedures are followed.
- Assist in resolving procurement queries, including order status, delivery issues, or invoice discrepancies.
- Ensure all procured assets are accurately recorded in the asset register, enabling effective tracking and lifecycle management
- Communicate clearly with the IT Business Manager and supporting teams to maintain alignment on priorities and resolve procurement issues promptly.
- Provide support for IT requisitions, order management, and contract waivers when the IT Business Manager is out of office, ensuring continuity of procurement activities and compliance
Continual service improvement
- Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
- Support specific activities to improve processes
- Spot or identify deficiencies
Financial management
- Promote good financial management by raising purchase requisitions in line with guidance from budget holders, and liaising with both finance and procurement teams to ensure timely processing of invoices and payment queries
Ownership and initiative
- Own an issue until a new owner has been found or the problem has been mitigated or resolved
Supplier and Contract Management
- Establish and maintain relationships with IT vendors and service providers
- Assist in monitoring supplier performance against agreed service levels, escalating issues where necessary
Service focus
- Take inputs and establish coherent frameworks that work
Service reporting
- Ensure the service management platform is up-to-date at all times with Customer Service activities, including maintaining the Supplier Catalog, Contract Catalog, and Asset Configuration Management Database (CMDB)
- Produce relevant reports in a standard format and agreed timeframe
- Work with important stakeholders to discuss any changes in the reporting processes
- Add a commentary that provides an interpretation of the data setTechnical specialismUse management system software and tools
User focus
- Identify and engage with users or stakeholders to collate user needs
- Understand and define research that fits user needs
- Use quantitative and qualitative data about users to turn user focus into outcomes
Other Duties:
- Occasional work may be required outside of core business hours to support major projects / programmes
- Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
Job description
Job responsibilities
An IT Procurement & Asset Manager is responsible procuring and managing both IT software and hardware along with managing exist assets within the organisation. At this role level, you will:
- Manage end-to-end procurement of IT assets and services, including requirements gathering, supplier engagement and purchase order management.
- Ensure procurement activities comply with NHS policies, procurement frameworks and relevant legislation
- Maintain an accurate and up-to-date IT asset register, covering hardware, software, licenses, and warranties
- Maintain documentation for all procurement and asset processes and create documentation where it does not exist
Skills needed for this role
Asset and configuration management
- Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas
- Help track and manage IT assets across their lifecycle, from acquisition to disposal, ensuring accurate recordings in the asset database.
- Work with IT teams to ensure asset data is kept up to date and aligned with configuration and procurement activities
- Ensure compliance with software licensing agreements and other regulatory requirements
- Contribute to regular audits, reporting, and continuous improvement of asset management practices.
Procurement
- Work with clinical and non-clinical teams to understand technology needs and develop specifications.
- Track and report on IT expenditure, identify cost-saving opportunities, and ensure value for money.
- Raise IT-related requisitions in line with Trust Standing Financial Instructions (SFIs) and work with the procurement service to ensure proper procedures are followed.
- Assist in resolving procurement queries, including order status, delivery issues, or invoice discrepancies.
- Ensure all procured assets are accurately recorded in the asset register, enabling effective tracking and lifecycle management
- Communicate clearly with the IT Business Manager and supporting teams to maintain alignment on priorities and resolve procurement issues promptly.
- Provide support for IT requisitions, order management, and contract waivers when the IT Business Manager is out of office, ensuring continuity of procurement activities and compliance
Continual service improvement
- Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
- Support specific activities to improve processes
- Spot or identify deficiencies
Financial management
- Promote good financial management by raising purchase requisitions in line with guidance from budget holders, and liaising with both finance and procurement teams to ensure timely processing of invoices and payment queries
Ownership and initiative
- Own an issue until a new owner has been found or the problem has been mitigated or resolved
Supplier and Contract Management
- Establish and maintain relationships with IT vendors and service providers
- Assist in monitoring supplier performance against agreed service levels, escalating issues where necessary
Service focus
- Take inputs and establish coherent frameworks that work
Service reporting
- Ensure the service management platform is up-to-date at all times with Customer Service activities, including maintaining the Supplier Catalog, Contract Catalog, and Asset Configuration Management Database (CMDB)
- Produce relevant reports in a standard format and agreed timeframe
- Work with important stakeholders to discuss any changes in the reporting processes
- Add a commentary that provides an interpretation of the data setTechnical specialismUse management system software and tools
User focus
- Identify and engage with users or stakeholders to collate user needs
- Understand and define research that fits user needs
- Use quantitative and qualitative data about users to turn user focus into outcomes
Other Duties:
- Occasional work may be required outside of core business hours to support major projects / programmes
- Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
Person Specification
Education / Qualifications
Essential
- Degree, or equivalent level of experience
- Relevant specialist technical qualification or equivalent experience
- Service management qualification or equivalent experience (example: ITIL)
Desirable
- Relevant management / leadership qualification or equivalent experience
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
Experience
Essential
- Experience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives
- Experience in managing end-to-end procurement of IT assets and services, including requirements gathering, supplier engagement, and contract coordination
- Experience in maintain an accurate and up-to-date IT asset register, covering hardware, software, licenses, and warranties
Desirable
- Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
- Understanding of the management of financial budgets for the team (pay, consumables)
- Experience of management products / services in healthcare (NHS)
Skills and knowledge
Essential
- Knowledge of asset management tools
- Contribute and support the delivery of service improvement and re-design initiatives
- Contribute to the training needs analysis and professional development
- Good IT understanding of procurement and asset management
- Use Service Management, Quality Assurance Testing, and Delivery Management tooling
- Systematic and methodical approach to problem solving
Personal qualities
Essential
- Relentless focus on user needs and experience
- Problem-solving mindset - focusing on improving outcomes
- Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Able to work well within a busy environment
- Ability to work independently and prioritise tasks
- Strong attention to detail
Person Specification
Education / Qualifications
Essential
- Degree, or equivalent level of experience
- Relevant specialist technical qualification or equivalent experience
- Service management qualification or equivalent experience (example: ITIL)
Desirable
- Relevant management / leadership qualification or equivalent experience
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
Experience
Essential
- Experience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives
- Experience in managing end-to-end procurement of IT assets and services, including requirements gathering, supplier engagement, and contract coordination
- Experience in maintain an accurate and up-to-date IT asset register, covering hardware, software, licenses, and warranties
Desirable
- Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
- Understanding of the management of financial budgets for the team (pay, consumables)
- Experience of management products / services in healthcare (NHS)
Skills and knowledge
Essential
- Knowledge of asset management tools
- Contribute and support the delivery of service improvement and re-design initiatives
- Contribute to the training needs analysis and professional development
- Good IT understanding of procurement and asset management
- Use Service Management, Quality Assurance Testing, and Delivery Management tooling
- Systematic and methodical approach to problem solving
Personal qualities
Essential
- Relentless focus on user needs and experience
- Problem-solving mindset - focusing on improving outcomes
- Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Able to work well within a busy environment
- Ability to work independently and prioritise tasks
- Strong attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
