Job summary
We are looking for an enthusiastic customer service professional to work in our dynamic and friendly New Patient team in Moorfields Private. It is a varied role where no two days are the same.
If you are a great administrator who is personable with good attention to detail and problem solving skills then we want to hear from you!
Main duties of the job
You will play a crucial role in liaising with embassies, optometrists, GPs and other referrers to ensure that patients can come to Moorfields for world-leading eye care.
The main duties of the role are:
- To co-ordinate the patient pathway all patients, ensuring that required appointments and treatments are processed efficiently and with great customer service.
- To answer and manage enquiries, and ensure that patients and referrers receive an exceptional level of customer service.
- Provide support to the marketing and business development team when required.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with.
We also offer:
o Salary including High-Cost Area Supplement
o Opportunity to join the NHS Pension Scheme
o Free 24/7 independent counselling service
o Learning and development opportunities
o Easy and quick transport links
o A range of attractive benefits and discounts
o Access to Blue Light Card and other NHS Discount Schemes
o Free Pilates classes
o Full support and training to develop your skills
o Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
Act as the day-to-day contact for referrals throughout the patient pathway.
Co-ordinate all referrals from UK referrers, overseas, corporate and VIP referrals, liaising with consultants, their Practice Managers and hospital teams to ensure that all aspects of the pathway are carried out at Moorfields Private in line with the sponsors/patients individualneeds, including meeting timeline restrictions.
This role is based in Moorfields Private Outpatient Centre on our City Road site near Old Street station.
The team are currently working in a hybrid model with 2-3 days in the office and 2-3 days working remotely. This may be subject to change in the future.
Job description
Job responsibilities
Act as the day-to-day contact for referrals throughout the patient pathway.
Co-ordinate all referrals from UK referrers, overseas, corporate and VIP referrals, liaising with consultants, their Practice Managers and hospital teams to ensure that all aspects of the pathway are carried out at Moorfields Private in line with the sponsors/patients individualneeds, including meeting timeline restrictions.
This role is based in Moorfields Private Outpatient Centre on our City Road site near Old Street station.
The team are currently working in a hybrid model with 2-3 days in the office and 2-3 days working remotely. This may be subject to change in the future.
Person Specification
Education / qualifications
Essential
- GCSE grade C or above or equivalent in English and Mathematics plus 3 other GCSEs to C grade or above
- Diploma Level Qualification or equivalent experience
Experience and knowledge
Essential
- Experience of working with the public in a customer focused environment.
- Experience of working within a similar role within the private healthcare or other commercial sector
- Computer skills: Databases, Word and Excel
- Working as part of a team
Desirable
- Knowledge of Compucare, PAS and/or Salesforce
- Previous NHS/Private Patients experience
Skills and abilities
Essential
- Ability to communicate to a high standard: verbally and in writing, maintaining a professional and polite manner at all times
- Ability to manage multiple processes simultaneously with strong organisational skills.
- Ability to prioritise/manage workload
- Ability to remain calm whilst working in a pressurised environment
- Ability to make decisions within set procedures and protocols and to follow established procedures
Person Specification
Education / qualifications
Essential
- GCSE grade C or above or equivalent in English and Mathematics plus 3 other GCSEs to C grade or above
- Diploma Level Qualification or equivalent experience
Experience and knowledge
Essential
- Experience of working with the public in a customer focused environment.
- Experience of working within a similar role within the private healthcare or other commercial sector
- Computer skills: Databases, Word and Excel
- Working as part of a team
Desirable
- Knowledge of Compucare, PAS and/or Salesforce
- Previous NHS/Private Patients experience
Skills and abilities
Essential
- Ability to communicate to a high standard: verbally and in writing, maintaining a professional and polite manner at all times
- Ability to manage multiple processes simultaneously with strong organisational skills.
- Ability to prioritise/manage workload
- Ability to remain calm whilst working in a pressurised environment
- Ability to make decisions within set procedures and protocols and to follow established procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
