Job summary
An exciting opportunity has arisen at Moorfields Brent Cross - North Division for an Assistant Clinic Manager.
The post is a fixed-term/Secondment to cover the current staff until July 2026.
We are looking for an experienced team leader/clinic manager to work within a busy and dynamic multidisciplinary team, overseeing our unique site at Brent Cross.
The post holder will be the operational lead for this site and will be based on-site.
You will be responsible for the day-to-day operational management of this site and the line management of the satellite administrative teams and an understanding of HR management and people management skills are essential to the role.
You will be able to work effectively and proactively with team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients and external stakeholders.
Effective management of the RTT performance target for both admitted and non-admitted pathways are essential to the role, and previous RTT experience is necessary.
If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.
Main duties of the job
- To manage a professional, comprehensive and efficient reception and administration service
- To support the outpatient clinics and the admissions team across relevant departments
- To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
- To promote a positive image of the Trust's outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
- To ensure adherence to the Trust's Access Policy at all times
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area SupplementOpportunity to join the NHS Pension SchemeFree 24/7 independent counselling serviceLearning and development opportunitiesEasy and quick transport linksA range of attractive benefits and discountsAccess to Blue Light Card and other NHS Discount SchemesFree Pilates classesFull support and training to develop your skillsFlexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
- To work in conjunction with the relevant assistant clinic managers or outpatient supervisors and clinic managers to ensure outpatient clinics run smoothly on a day-to-day basis, handling issues as they arise.
- Daily monitoring of clinic profiles to ensure that they booked to the individual requirements of each service and to take action to ensure that any overbooked clinics are reduced appropriately and that clinical staff and clinic managers are aware of any issues.
- To ensure that consultants are sent their clinic profiles on a weekly basis and to ensure that any actions resulting from this takes place, e.g. reducing clinics.
- To attend weekly outpatient meetings with the Clinic Manager and Booking Centre, ensuring that information on clinic profiles is made available for these meetings.
- To work closely with the Booking Centre to ensure that new appointments are booked within the appropriate timescale, ensuring that appointment slots are made available to ensure RTT and Cancer Waiting Time standards are achieved.
- To liaise closely with the contact centre to ensure that patient queries are responded to within the agreed KPIs
- To ensure that follow-up appointments are made promptly, ensuring that these appointments are booked on the day where possible.
- To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on PAS on the day of patients attendance, taking action where required
- To act when required as the first line of investigation with regards to all complaints relating to A&C staff and administrative systems and to forward responses to the Clinic Manager.
- To receive annual leave requests from clinicians, ensuring that this information is disseminated appropriately. Escalating where insufficient notice is received
- To ensure that all clinics are cashed up on a daily basis for billing purposes.
- To ensure that the A&C staff are complying with any requirements regarding health records management.
- To ensure that all transport and interpreting services are booked appropriately by the Outpatient Co-ordinators, ensuring that any specific requirements are communicated promptly.
Job description
Job responsibilities
- To work in conjunction with the relevant assistant clinic managers or outpatient supervisors and clinic managers to ensure outpatient clinics run smoothly on a day-to-day basis, handling issues as they arise.
- Daily monitoring of clinic profiles to ensure that they booked to the individual requirements of each service and to take action to ensure that any overbooked clinics are reduced appropriately and that clinical staff and clinic managers are aware of any issues.
- To ensure that consultants are sent their clinic profiles on a weekly basis and to ensure that any actions resulting from this takes place, e.g. reducing clinics.
- To attend weekly outpatient meetings with the Clinic Manager and Booking Centre, ensuring that information on clinic profiles is made available for these meetings.
- To work closely with the Booking Centre to ensure that new appointments are booked within the appropriate timescale, ensuring that appointment slots are made available to ensure RTT and Cancer Waiting Time standards are achieved.
- To liaise closely with the contact centre to ensure that patient queries are responded to within the agreed KPIs
- To ensure that follow-up appointments are made promptly, ensuring that these appointments are booked on the day where possible.
- To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on PAS on the day of patients attendance, taking action where required
- To act when required as the first line of investigation with regards to all complaints relating to A&C staff and administrative systems and to forward responses to the Clinic Manager.
- To receive annual leave requests from clinicians, ensuring that this information is disseminated appropriately. Escalating where insufficient notice is received
- To ensure that all clinics are cashed up on a daily basis for billing purposes.
- To ensure that the A&C staff are complying with any requirements regarding health records management.
- To ensure that all transport and interpreting services are booked appropriately by the Outpatient Co-ordinators, ensuring that any specific requirements are communicated promptly.
Person Specification
Education/Qualifications
Essential
- Degree or equivalent experience
- Good general education incl. English and maths GCSE A-C or equivalent
Desirable
- Evidence of continuing education and professional development
Experience
Essential
- Substantial experience of working in a healthcare environment
- Recent experience of working in an outpatient environment in an acute setting
- Experience of managing a team and effective staff management
- Extensive knowledge of healthcare appointment functions
- Experience of working in a multi-disciplinary team
Knowledge
Essential
- Extensive working knowledge of national/NHS guidance regarding patient access and RTT waiting times target
- Knowledge and understanding of confidentiality issues
Desirable
- Knowledge and experience using hospital IT systems
Skills/Abilities
Essential
- Excellent oral and written communication and interpersonal skills
- Ability to successfully manage a team in a multi-disciplinary service
- Ability to respond positively to a changing healthcare environment, and to motivate others to do so
- Leadership skills
Person Specification
Education/Qualifications
Essential
- Degree or equivalent experience
- Good general education incl. English and maths GCSE A-C or equivalent
Desirable
- Evidence of continuing education and professional development
Experience
Essential
- Substantial experience of working in a healthcare environment
- Recent experience of working in an outpatient environment in an acute setting
- Experience of managing a team and effective staff management
- Extensive knowledge of healthcare appointment functions
- Experience of working in a multi-disciplinary team
Knowledge
Essential
- Extensive working knowledge of national/NHS guidance regarding patient access and RTT waiting times target
- Knowledge and understanding of confidentiality issues
Desirable
- Knowledge and experience using hospital IT systems
Skills/Abilities
Essential
- Excellent oral and written communication and interpersonal skills
- Ability to successfully manage a team in a multi-disciplinary service
- Ability to respond positively to a changing healthcare environment, and to motivate others to do so
- Leadership skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
