Job summary
An exciting opportunity for a Clinic Manager has arisen in the North Division - Moorfields Eye Hospital working at our Stratford Hub and Barking site. The post is a fixed-term contract/Secondment to cover the current staff until October 2026.
We are looking for an experienced clinic manager to work within a busy and dynamic multidisciplinary team overseeing our new Moorfields at both of these sites. The admin team that the post holder will be overseeing also have a base onsite. The role is based onsite at Stratford with occasional travel to Barking and City Road.
The post holder will be responsible for the day-to-day operational management for these sites. Line management of the satellite administrative teams and an understanding of HR management and people management skills are essential to the role.
Effectively and proactively with the team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients, and external stakeholders.
Effective management of the RTT performance target for both admitted and non-admitted pathways is essential to the role, and previous RTT experience is desirable.
If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.
Main duties of the job
- To manage a professional, comprehensive and efficient reception and administration service
- To support the outpatient clinics and the admissions team across relevant departments
- To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
- To promote a positive image of the Trust's outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
- To ensure adherence to the Trust's Access Policy at all times
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area SupplementOpportunity to join the NHS Pension SchemeFree 24/7 independent counselling serviceLearning and development opportunitiesEasy and quick transport linksA range of attractive benefits and discountsAccess to Blue Light Card and other NHS Discount SchemesFree Pilates classesFull support and training to develop your skillsFlexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
- To co-ordinate the smooth running of outpatient clinics and support the oversight of the theatre activity.
- To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services.
- To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy.
- To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved.
- To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Assistant Divisional Manager to address these issues where necessary.
- To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance.
- To ensure that outpatient clerical teams cash up clinics within 24 hours of the clinic taking place.
- To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided.
- To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this.
- To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality.
- To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs.
- To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Assistant Divisional Manager where appropriate.
- To engage with clinical staff at the site and provide administrative assistance to the team where necessary such as the management of the Glaucoma and Medical Retina Asynchronous Review Rota and the associated capacity management and planning.
- To participate in Trust and area wide programmes that contribute to the modernisation of patient services.
Job description
Job responsibilities
- To co-ordinate the smooth running of outpatient clinics and support the oversight of the theatre activity.
- To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services.
- To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy.
- To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved.
- To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Assistant Divisional Manager to address these issues where necessary.
- To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance.
- To ensure that outpatient clerical teams cash up clinics within 24 hours of the clinic taking place.
- To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided.
- To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this.
- To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality.
- To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs.
- To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Assistant Divisional Manager where appropriate.
- To engage with clinical staff at the site and provide administrative assistance to the team where necessary such as the management of the Glaucoma and Medical Retina Asynchronous Review Rota and the associated capacity management and planning.
- To participate in Trust and area wide programmes that contribute to the modernisation of patient services.
Person Specification
Education/Qualifications
Essential
- Degree or equivalent experience
- Good general education incl. English and maths GCSE A-C or equivalent
Desirable
- Evidence of continuing education and professional development
Experience
Essential
- Substantial experience of working in a healthcare environment
- Recent experience of working in an outpatient environment in an acute setting
- Experience of managing a team and effective staff management
- Extensive knowledge of healthcare appointment functions
- Experience of working in a multi-disciplinary team
Knowledge
Essential
- Extensive working knowledge of national/NHS guidance regarding patient access and RTT waiting times target
- Knowledge and understanding of confidentiality issues
Desirable
- Knowledge and experience using hospital IT systems
Skills/Abilities
Essential
- Excellent oral and written communication and interpersonal skills
- Ability to successfully manage a team in a multi-disciplinary service
- Ability to respond positively to a changing healthcare environment, and to motivate others to do so
- Leadership skills
Person Specification
Education/Qualifications
Essential
- Degree or equivalent experience
- Good general education incl. English and maths GCSE A-C or equivalent
Desirable
- Evidence of continuing education and professional development
Experience
Essential
- Substantial experience of working in a healthcare environment
- Recent experience of working in an outpatient environment in an acute setting
- Experience of managing a team and effective staff management
- Extensive knowledge of healthcare appointment functions
- Experience of working in a multi-disciplinary team
Knowledge
Essential
- Extensive working knowledge of national/NHS guidance regarding patient access and RTT waiting times target
- Knowledge and understanding of confidentiality issues
Desirable
- Knowledge and experience using hospital IT systems
Skills/Abilities
Essential
- Excellent oral and written communication and interpersonal skills
- Ability to successfully manage a team in a multi-disciplinary service
- Ability to respond positively to a changing healthcare environment, and to motivate others to do so
- Leadership skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
