Moorfields Eye Hospital NHS Foundation Trust

Payroll Liaison Officer

The closing date is 05 October 2025

Job summary

Make a difference where it matters most.At Moorfields Eye Hospital, we believe that looking after our staff is just as important as looking after our patients. We are seeking a skilled and motivated Payroll Liaison Officer to ensure payroll runs smoothly and accurately across the Trust, directly supporting the experience of our dedicated staff.

We are looking for an experienced payroll advisor who is used to working with complex pay queries and prides themselves on providing an excellent level of customer service.

As the Payroll Liaison Officer, you will be the main point of contact between Moorfields and our external payroll provider (SBS) playing a vital role in ensuring timely and accurate payments for our staff, troubleshooting complex payroll issues, and leading process improvements to enhance payroll accuracy and efficiency.

This is a part time role (22.5hrs) to support our existing payroll liaison officer. There is a degree of flexibility on when the hours can be worked within the week as long as there is consistent support for any incoming payroll queries.

Main duties of the job

As a key member of the team, you will work closely with HR, Finance, and operational teams, supporting everything from system administration (ESR, HealthRoster) to overpayment investigations, payroll analytics, and reporting. This is a hands-on role with real impact--ensuring our staff are paid correctly and on time, every time.

We are looking for someone who:

Has substantial experience working with NHS payroll systems, ESR, and outsourced payroll providers.

Brings expert knowledge of payroll procedures, NHS terms and conditions, and payroll legislation (PAYE, NI, SSP, SMP, etc.).

Has strong IT skills, particularly with ESR systems and advanced Excel (pivot tables, macros, conditional formatting).

Can analyse data, solve problems effectively, and communicate complex information clearly to diverse audiences.

Is highly organised, accurate, and thrives under pressure while meeting deadlines.

About us

What's in it for You?

At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:

o Competitive salary (including high-cost area supplement)o Membership of the NHS Pension Schemeo 24/7 independent counselling supporto Career-long learning and development opportunitieso Excellent transport connectionso Access to NHS and Blue Light discount schemeso Free Pilates classeso Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£46,419 to £55,046 a year per annum incl HCAS pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

273-DC-7497466

Job locations

Kemp House, 162 City Road

London

EC1V 2PD

Job description

Job responsibilities

Please refer to the job description and personal specification for a full list of responsibilities of the role.

Job description

Job responsibilities

Please refer to the job description and personal specification for a full list of responsibilities of the role.

Person Specification

Qualifications

Essential

Educated to degree/post graduate diploma or equivalent work experience.

Desirable

IPPM qualified or equivalent knowledge and experience

Experience

Essential

Substantial experience of working with an NHS payroll system and ESR
Expert knowledge of payroll/HR systems preferably in the NHS or an outsourced provider to the NHS
Experience of dealing with external/outsourced payroll providers.
oGood working knowledge of payroll statutory requirements including PAYE NI contributions SMP SSP and Student loan repayments

Skills and Abilities

Essential

Expert knowledge of payroll procedures and processes
Understanding of Public sector and Defined contribution pension schemes including auto enrolment rules.
Ability to communicate effectively with tact and diplomacy often with staff and/or staff relatives in sensitive or distressing circumstances including face to-face, via e-mail, over the telephone and in writing.

Person Specification

Qualifications

Essential

Educated to degree/post graduate diploma or equivalent work experience.

Desirable

IPPM qualified or equivalent knowledge and experience

Experience

Essential

Substantial experience of working with an NHS payroll system and ESR
Expert knowledge of payroll/HR systems preferably in the NHS or an outsourced provider to the NHS
Experience of dealing with external/outsourced payroll providers.
oGood working knowledge of payroll statutory requirements including PAYE NI contributions SMP SSP and Student loan repayments

Skills and Abilities

Essential

Expert knowledge of payroll procedures and processes
Understanding of Public sector and Defined contribution pension schemes including auto enrolment rules.
Ability to communicate effectively with tact and diplomacy often with staff and/or staff relatives in sensitive or distressing circumstances including face to-face, via e-mail, over the telephone and in writing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Kemp House, 162 City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Kemp House, 162 City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)