Job summary
An exciting opportunity has arisen to join the team at Moorfields VR, Uveitis and Genetic Outpatients team at City Road as a Genetics outpatient call reminder coordinator.
We are looking to recruit a dynamic and enthusiastic person who can work with and be part of a multidisciplinary team.
The successful candidate will have worked in a similar role within the NHS and have a proven track record of delivering successful outcomes in a fast-paced environment, including converting enquiries into outpatient appointments
You will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.
Main duties of the job
Conduct reminder calls to patients for upcoming genetics appointments.
Verify patient information, confirm appointment dates and times, and answer basic patient enquiries regarding the genetics services.
Coordinate with genetics counsellors and administrative staff to update and maintain accurate patient schedules.
Document call outcomes, patient feedback, and any rescheduling requests on PAS.
Follow up with patients who miss appointments to reschedule or provide relevant information.
Maintain patient confidentiality.
Identify and escalate any patient concerns or urgent issues to appropriate clinical staff.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with.
We also offer:o Salary including High-Cost Area Supplemento Opportunity to join the NHS Pension Schemeo Free 24/7 independent counselling serviceo Learning and development opportunitieso Easy and quick transport linkso A range of attractive benefits and discountso Access to Blue Light Card and other NHS Discount Schemeso Free Pilates classeso Full support and training to develop your skillso Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability.
To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed format.
To provide a high standard reception service if and when needed and general administrative support to designated outpatient clinics.
To identify all patient AIS requirements and record the data accurately on the Trusts electronic system.
Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient.
To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments, including the booking centre and the call centre.
Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.
Ensure all appointment cancellations and alterations are correctly recorded and highlight any issues identified with appointment bookings to clinicians working in accordance with the Trusts Access Policy.
Respond to appointment requests and other queries via email from clinicians promptly.
Ensure patient information is obtained and recorded on Trust electronic systems and that this is checked regularly and updated both electronically and in the patients health record, as evidenced through data quality audits.
Maintain a good knowledge of RTT and apply this to appointment bookings where appropriate.
Job description
Job responsibilities
To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability.
To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed format.
To provide a high standard reception service if and when needed and general administrative support to designated outpatient clinics.
To identify all patient AIS requirements and record the data accurately on the Trusts electronic system.
Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient.
To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments, including the booking centre and the call centre.
Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.
Ensure all appointment cancellations and alterations are correctly recorded and highlight any issues identified with appointment bookings to clinicians working in accordance with the Trusts Access Policy.
Respond to appointment requests and other queries via email from clinicians promptly.
Ensure patient information is obtained and recorded on Trust electronic systems and that this is checked regularly and updated both electronically and in the patients health record, as evidenced through data quality audits.
Maintain a good knowledge of RTT and apply this to appointment bookings where appropriate.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable
- Evidence of continuing education and development
Experience
Essential
- Administrative experience
Desirable
- Experience of working in a busy and demanding customer facing role
Knowledge/skills/abilities
Essential
- Proficient in the use of MS Office IT software packages (eg MS Excel, Word)
- Appreciation and awareness of the data protection act
- Ability to work within a team in a multidisciplinary service, maintaining an excellent working relationship with staff at various levels.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable
- Evidence of continuing education and development
Experience
Essential
- Administrative experience
Desirable
- Experience of working in a busy and demanding customer facing role
Knowledge/skills/abilities
Essential
- Proficient in the use of MS Office IT software packages (eg MS Excel, Word)
- Appreciation and awareness of the data protection act
- Ability to work within a team in a multidisciplinary service, maintaining an excellent working relationship with staff at various levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
