Data Engineering Manager

Job description

Job responsibilities

Leadership

Provide leadership and direction to the service, including the wider directorate and business teamsMentor, coach and line manage the Data Engineering team and services (including any managed services) - developing their skills and capabilities to meet the needs of the organisation and healthcare partners, as well as building on existing recruiting capabilities to address new needs or skill gaps

Availability and capacity management

Create and be responsible for data engineering policy and strategy for service and capacity management, and the implementation of required changesResponsibility for ensuring the data engineering standards and procedures are met across teams and managed service providers, identifying capacity issues, interdependencies, stipulating the required changes and instigating these.

Communicating between the technical and non-technical

Listen to the needs of technical and business stakeholders, and interpret them, mediating between people and mend relationships working with stakeholders at all levelsEffectively manage stakeholder expectations including with discussions about risk and complexity, even within constrained timescalesManage active and reactive communicationSupport or host difficult discussions within the team or with diverse senior stakeholders

Continual service improvement

Identify, develop and lead complex service improvements and ensure we operate within agreed policy and standards.

Data analysis and synthesis

Understand and help teams to apply a range of techniques for data profilingSource system analysis from a complex single sourceBring multiple data sources together in a confirmed model for analysis

Data development process Establish enterprise-scale data integration procedures across the data development life cycle, and ensure that teams adhere to them Manage resources to ensure that data services work effectively at an enterprise level

Data innovation Identify areas of innovation in data tools and techniques, and recognise appropriate timing for adoption Perform horizon-scanning for the organisation and introduce innovative ways of working

Data integration design Establish standards, keep them up to date and ensure adherence to them Keep abreast of best practice in industry

Data modelling Understand the concepts and principles of data modelling and can produce relevant data models Work across healthcare and industry, recognising opportunities for the reuse and alignment of data models in different organisations Design the method to categorise data models within an organisation

Data operations Ensure the data operational environment is maintained to the highest standards, with appropriate monitoring and coverage, automating remediation action(s) where possible and the team adhere to these. Ensure high-quality data knowledge documentation is kept across the team and services, and policy and standards are adhered to. Partner with other enabling technology teams to ensure we provide a fit-for-purpose, performant data service to users that is continually improving.

Financial management

Understand how to balance cost versus valueConsider the impact of user needsBudget authority and report on the financial delivery of your services (pay and non-pay), and manage non-pay contractsMonitor cost and budget for your services (pay and non-pay) and know how and when to escalate issues

Governance Ensure the data operational service and engineering practices work within policy, standards, processes and procedures. Ensure secure by design, and clinical safety principles and governance is adhered to, and partner with specialist teams (information governance, information security, etc) all to ensure successful outcomes. Ensure that all engineering and operational activity is adheres to our IT service and operational policy, processes, and procedures.

Metadata management Design, establish and operate an appropriate metadata repository Lead continual improvement changes to metadata repositories, and setup robust governance processes to keep repositories up to date Understand a range of tools for storing and working with metadata Advise less experienced members of the team about metadata management

Ownership You take accountability for issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes and embed this into the work of your team and service.

Problem resolution (data) Anticipate problems and defend against them at the right time Understand how a problem fits into the larger picture Identify and describe problems, and help others to describe them Build problem-solving capabilities in others

Programming and build (data engineering) Set local or team-based standards for programming tools and techniques, and can select appropriate development methods Advise on the application of standards and methods and ensure compliance Take technical responsibility for all stages and iterations for data engineering products / services, providing method-specific advice and guidance to stakeholders.

Relationship management

Influence stakeholders and manage relationships effectively Build long-term strategic relationships Facilitate and deliver business outcomes.

Service focus

See the bigger picture and investigate how to get the best out of the underlying services to support the organisations strategic objectives and business priorities

Service reporting

You can use your data analytics skills to enhance business performance

Strategic thinking

Define strategies and policies across the IT Operations teams and provide guidance to others on working in the strategic context

Evaluate current strategies to ensure business requirements are being met and exceeded where possible

Create, develop and maintain operating procedures and policies for data, and contribute to the development of enterprise-wide policies and operating procedures (where they span multiple teams)

Ensure alignment of operating procedures and policies in-line with national, sector (ICS) and industry best practice where it makes sense to do so

Technical understanding Anticipate and advise on future technology changes that represent opportunities for the products or services

Testing Review requirements and specifications, and define test conditions Identify issues and risks associated with work Analyse and report test activities and results

User focus

Collaborate with user researchers and can represent users internally

Explain the difference between user needs and the desires of the user

Champion user research to focus on all users

Prioritise and define approaches to understand the user story, guiding others in doing so

Offer recommendations on the best tools and methods to use

Community of practice Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the broader technology and data landscape

Other Duties:

Deputise for the IT Operations Senior Management Team (SMT) as required Occasional work may be required outside of core business hours to support major projects / programmes All other reasonable requests

Person Specification

Education / Qualifications

Essential

• Masters degree, or equivalent relevant experience
• Relevant data or technology qualification, or equivalent experience
• Relevant management / leadership qualification or equivalent experience to masters level

Desirable

• Registered with a relevant informatics professional body
• Service management qualification or equivalent experience (example: ITIL)
• Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)

Experience

Essential

• Experience in a data engineer / analyst / consulting (or similar) role
• Experience of leading user/customer-centric teams and delivering on continuous service improvement initiatives
• Experience of running complex data / data warehouse services, leading the design, deployment and operating of mission-critical services
• Experience designing, developing and operating multiple data / data warehouse technologies (SQL, Oracle, etc), or similar, and datasets and supporting technologies (SSRS, SSIS, etc)
• Experience of measuring service performance to agreed SLAs/OLAs and creating reports for stakeholders - with supporting context / narrative
• Experience of solving complex problems for users through the use of technology - all with a focus on user needs
• Experience of supporting the transition of products from Delivery into Live Service
• Supervision and direct line management of multiple teams - including (but not limited to) - recruitment, capability and performance, training, leadership, motivation, sickness absence
• Management of financial budgets for a team (pay, on-call, consumables)

Desirable

• Experience of management products / services in healthcare (NHS)

Skills and Knowledge

Essential

• Deal with complex business problems and translate into data integration processes
• Design and improve data processes
• Identify training needs and develop a professional development framework with your service portfolio
• Prioritisation of work - within the team and across the wider directorate
• Meet set targets or metrics for service
• Good communication skills - tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders
• Strong technical knowledge and ability to keep ahead of digital and technology initiatives
• Design and develop our Development, Service Management, Quality Assurance Testing, and Delivery Management tooling
• Systematic and methodical approach to problem solving

Personal qualities

Essential

• Relentless focus on user needs and experience
• Problem-solving mindset - focusing on improving outcomes
• Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
• Able to work well within a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields Eye Hospital NHS Foundation Trust

162 City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)