Job summary
We are looking for an enthusiastic customer service professional to work in our dynamic and friendly New Patient team in Moorfields Private. It is a varied role where no two days are the same.
If you are a great administrator who is personable with good attention to detail and problem solving skills then we want to hear from you!
Main duties of the job
You will play a crucial role in liaising with embassies, optometrists, GPs and other referrers to ensure that patients can come to Moorfields for world-leading eye care.
The main duties of the role are:
- To co-ordinate the patient pathway all patients, ensuring that required appointments and treatments are processed efficiently and with great customer service.
- To answer and manage enquiries, and ensure that patients and referrers receive an exceptional level of customer service.
- Provide support to the marketing and business development team when required.
About us
Moorfields Private has experienced a strong period of growth and with a new site soon to open in central London, now is an exciting time to be joining our team.
As a team, we are also going through a period of investment in new ways of working and you will have the chance to be involved in the build, design and testing of our new digital system.
We believe in collaboration, teamwork and consistently striving to improve so we can do better for our patients.
For the full list of benefits for working at Moorfields, please see the attached document.
Job description
Job responsibilities
Please see the job description for a full list of duties and the person specification.
This role is based in Moorfields Private Outpatient Centre on our City Road site near Old Street station.
The team are currently working in a hybrid model with 2-3 days in the office and 2-3 days working remotely. This may be subject to change in the future.
Job description
Job responsibilities
Please see the job description for a full list of duties and the person specification.
This role is based in Moorfields Private Outpatient Centre on our City Road site near Old Street station.
The team are currently working in a hybrid model with 2-3 days in the office and 2-3 days working remotely. This may be subject to change in the future.
Person Specification
Education / qualifications
Essential
- GCSE grade C or above or equivalent in English and Mathematics plus 3 other GCSEs to C grade or above
- Diploma Level Qualification or equivalent experience
Experience and knowledge
Essential
- Experience of working with the public in a customer focused environment.
- Experience of working within a similar role within the private healthcare or other commercial sector
- Computer skills: Databases, Word and Excel
- Working as part of a team
Desirable
- Knowledge of Compucare, PAS and/or Salesforce
- Previous NHS/Private Patients experience
Skills and abilities
Essential
- Ability to communicate to a high standard: verbally and in writing, maintaining a professional and polite manner at all times
- Ability to manage multiple processes simultaneously with strong organisational skills.
- Ability to prioritise/manage workload
- Ability to remain calm whilst working in a pressurised environment
- Ability to make decisions within set procedures and protocols and to follow established procedures
Person Specification
Education / qualifications
Essential
- GCSE grade C or above or equivalent in English and Mathematics plus 3 other GCSEs to C grade or above
- Diploma Level Qualification or equivalent experience
Experience and knowledge
Essential
- Experience of working with the public in a customer focused environment.
- Experience of working within a similar role within the private healthcare or other commercial sector
- Computer skills: Databases, Word and Excel
- Working as part of a team
Desirable
- Knowledge of Compucare, PAS and/or Salesforce
- Previous NHS/Private Patients experience
Skills and abilities
Essential
- Ability to communicate to a high standard: verbally and in writing, maintaining a professional and polite manner at all times
- Ability to manage multiple processes simultaneously with strong organisational skills.
- Ability to prioritise/manage workload
- Ability to remain calm whilst working in a pressurised environment
- Ability to make decisions within set procedures and protocols and to follow established procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
