Moorfields Eye Hospital NHS Foundation Trust

Outpatient Clinic Coordinator - Hoxton Diagnostic Hub

This job is now closed

Job summary

Moorfield's, Hoxton Diagnostic Hub, is looking for two innovative and intelligent individuals to join and exciting team of clinic coordinators. The individual will have the opportunity to develop new skills and also be mentored by senior administration. We require the individual to have strong communication skills and be a proactive worker. You do not need to have hospital experience but strong costumer service experience is essential.

This post requires hours that cover the administrative duties from 08:00 to 16:00 and 09:00 to 17:00.

Main duties of the job

You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering anexcellent service to patients and you will play a crucial role in achieving this.

Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.

You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and writtencommunication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracyand attention to detail are essential, as are good computer skills.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Date posted

08 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,485 to £31,088 a year incl. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

273-DN-6878435

Job locations

Hoxton Diagnostic Hub

1 & 5 Bracklyn Street (Off Eagle Wharf Road)

Hoxton, London

N1 7TX

Job description

Job responsibilities

Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Supervisor & Assistant Clinic Manager with clinic cancellations and other administrative duties.

Job description

Job responsibilities

Person Specification

Education & Qualifications

Essential

Educated to GCSE level or equivalent ( with English & Maths A-C )

Knowledge & Training

Essential

Good working knowledge of Microsoft Office Software
Knowledge & understanding of confidentiality Issues

Desirable

Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft

Experience

Essential

Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role

Desirable

Previous experience within a health care setting

Skills & Abilities

Essential

Ability to work within a team in a multidisciplinary service
Excellent oral & written communication and interpersonal skills
Ability to work under pressure and to deadlines
Ability to deal with queries over the phone and in person

Person Specification

Education & Qualifications

Essential

Educated to GCSE level or equivalent ( with English & Maths A-C )

Knowledge & Training

Essential

Good working knowledge of Microsoft Office Software
Knowledge & understanding of confidentiality Issues

Desirable

Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft

Experience

Essential

Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role

Desirable

Previous experience within a health care setting

Skills & Abilities

Essential

Ability to work within a team in a multidisciplinary service
Excellent oral & written communication and interpersonal skills
Ability to work under pressure and to deadlines
Ability to deal with queries over the phone and in person

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Hoxton Diagnostic Hub

1 & 5 Bracklyn Street (Off Eagle Wharf Road)

Hoxton, London

N1 7TX

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Hoxton Diagnostic Hub

1 & 5 Bracklyn Street (Off Eagle Wharf Road)

Hoxton, London

N1 7TX

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)