Credit Control Officer

Job description

Job responsibilities

• Undertake the initial steps of the debt recovery process for private patient debtor accounts: issuing customer statements and subsequent reminder letters, emails and telephone contact.
• The post holder would be largely self supervising and responsible for compiling accurate and detailed spreadsheet reports of outstanding invoice amounts and patient details for submission to insurance companies and embassies on a monthly basis; they would also ensure that all outstanding invoices for the previous month and accompanying customer statements are sent out to self paying patients monthly.
• Query discrepancies in insurance company / embassy payments / self-pay patients, establish reasons for non-payment, follow up to resolve and collect e.g. request additional information from practice managers / consultants / anaesthetists and patients; identify shortfalls due to non-compliance with terms of insurance contract obtain authorisation to credit; seek payment from patient where policy excess/treatment not covered.
• Investigate errors or discrepancies on requests to raise invoices, identify corrections required and produce paperwork for authorisation
• Allocating customer remittances against patient invoices.
• Dealing with cheques, receiving payments by debit/credit cards and arranging refunds to patients where necessary.
• Monitor and review accounts receivable aging and resolution of account discrepancies.
• Use knowledge and judgement to analyse and where appropriate propose write off of long outstanding debts in the system.
• Answer telephone and written queries from debtors and purchasers. Provide information as appropriate to secure payment for the Trust (e.g. invoice copies, details of charges). Dealing assertively but politely with debtors when pursuing payment of invoices.
• Attend regular meetings with the management and staff of the Private Patients Unit and other departments as appropriate to exchange information about management of debts.
• Reviewing patient accounts and agreeing payment plans with clients.
• Raising / processing credit notes
• Responsible for timely preparation of complete and accurate aged debtors reports

Compile complete and accurate spreadsheet reports of outstanding invoice amounts and patient details for submission to insurance companies and embassies; follow up with regular telephone contact.

Person Specification

Qualifications

Essential

• oEvidence of related professional development or professional qualifications. ICM qualification or part qualified accountant an advantage

Experience

Essential

• Private Sector
• Compucare
• Excel

Skills

Essential

• Excellent written and verbal communication skills, with high level of attention to detail Strong Numerical and Verbal reasoning skills
• Ability to prioritise and manage own workload to meet tight deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

MPOC

City Road

London

EC1V 9LF

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)