Receptionist - Private Patients
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Job summary
An exciting opportunity has arisen within the Moorfields Private Division for a Reception Administrator. Moorfields Privateis the London-based private division of Moorfields Eye Hospital NHS Foundation Trust. This role plays a key part in our patient journey, supporting to ensure we deliver customer service to our patients which compliments the provision of high quality private eye care services.
As a Reception Administrator, you will spend a lot of time on your feet helping both patients and our clinical team to ensure each day runs smoothly. It's a job that will keep you busy, but you'll be working as part of a dedicated and approachable team. You will not just be sat behind a desk all day and speaking to patients and clinicians will be a key part of the role.
You don't need any previous experience working in healthcare. We're looking for people who are enthusiastic, friendly, polite and caring, and who enjoy working as part of a team to achieve a common goal.
The role is shift based between the hours of 0745 and 2100. The roster is done on a rotational basis with a mix of early, mid and late shifts to accommodate business needs.
Main duties of the job
To manage the private reception area ensuring efficient and accurate recording of required information and communication of this information to the relevant department as appropriate.
To maintain accurate information on the Compucare system.
To direct patients to the cashier's office.
To be a point of contact for enquiries from patients and ensure that these enquiries are processed in accordance with established procedures
To advise private outpatients who are using chargeable Hospital services as to the costs involved, ensuring as far as possible that these are charged for correctly and paid for either in advance or on the day of service.
To assist in the development of procedures, to ensure standards of verbal and written communication are met.
About us
Moorfields Privateis the London-based private division of Moorfields Eye Hospital NHS Foundation Trust.All of our focus is on providing you with the very best care to improve your sight.
We have built an international reputation as a well-respected and trusted provider of high quality private eye care services which includes consultations, second opinions and treatment for adults and children.
Being part of Moorfields provides our patients with the reassurance that they will be seen by world-class consultant eye specialists who provide treatment and care for private patients with a wide range of eye problems, from common complaints to the most complex eye health conditions.
We offer the most comprehensive range of eye care services available in the UK.
Our financial surplus is re-invested back into Moorfields to support NHS services.
We are currently unable to offer visa sponsorship for this role.
Details
Date posted
02 July 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,948 to £29,468 a year inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
273-DN-5646
Job locations
Moorfields Eye Hospital
Bath street
London
EC1V 9LF
Employer details
Employer name
Moorfields Eye Hospital NHS Foundation Trust
Address
Moorfields Eye Hospital
Bath street
London
EC1V 9LF
Employer's website
https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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