Administrator/Virtual Receptionist

Moorfields Eye Hospital NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen at Moorfields Eye Hospital NHS Foundation Trust. We are looking for a dynamic and organised individual to join our Outpatient and Patient Access team at City Road, London.

This post is full time, fixed term maternity cover for 9 months. Monday to Friday 09:00 - 17:00

Main duties of the job

Are you confident, highly motivated and flexible with excellent communicative skills?

Are you able to work in a busy environment, as part of a team or independently, being organised and maintaining a high-level of accuracy and attention to detail?

Applicants should have previous experience, IT and data management skills, GDPR and Information Governance knowledge.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Date posted

03 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year Per Annum, Including HCAS

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

273-DC-5370

Job locations

Moorfields Eye Hospital NHS Foundation Trust

162 City Road

London

EC1V 2PD

Job description

Job responsibilities

To manage the administration and virtual reception duties of the virtual consultations platform.

To provide a professional, comprehensive and efficient service to the Trusts outpatient based clinics at City Road and its associated satellite units.

To promote a positive image of the Trusts outpatient services through the provisionof excellent customer service to patients, relatives/carers and external stakeholdersdemonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, inboth paper and electronic record-keeping.

To ensure adherence to the Trusts Access Policy at all times.

To be responsible and accountable for all virtual consultations booked on the platform fordesignated service or group of services across the trust.

To monitor the platform and ensure all patients are attended to efficiently and accurately. Toensure that any potential issues are escalated according to the Standard Operating Policy.

To work as part of a team on a rota basis and provide cross-cover for other members of staffwithin the team to ensure consistent and effective service is maintained during periods of annualleave and sickness as required.

To undertake basic troubleshooting and escalate more serious issues to your line manager.

To attend and contribute to weekly team meetings, providing reports andanalysis on waiting times and technical or information governance issues experienced.

To build and maintain good working relationships with outpatient colleagues across the trust.