Moorfields Eye Hospital NHS Foundation Trust

Head of Digital Education/Patient Learning Officer

This job is now closed

Job summary

Across the Trust there are number of workstreams that relate to patient education and engagement whether in a specific format for patients attending clinics and due to undergo procedures, or as general advice for patients with symptoms or conditions. There are also external sources of patient education produced by patient support groups e.g. Macular Society and clinical organisations such as the Royal College of Ophthalmologists.

The most common source of patient anxiety and complaint is the lack of appropriate, condition-specific information.

This role aims to draw together all these different sources of information and curate them appropriately to ensure that they are accessible to patients.

Providing this information in an accessible manner will ensure that our patients have the knowledge to make informed choices regarding their ongoing care and have the confidence that these choices will be respected an acted upon by our staff.

Main duties of the job

The Head of Digital Education will work with clinicians, patients and subject matter experts to produce creative, engaging and informative digital educational content for patients and where this already exists provide appropriate sign posting and curation of data for easy access. This is a creative role that is responsible for developing content across a variety of channels.

They will contribute to the development, planning and provision of clinical information for patients predominantly using digital services, including specific advice on patient conditions and treatments and help with digital video, audio, still image capture, digitisation and their online dissemination. This will also include linking patient learning with e-consent platforms with the Department of Digital Medicine.

They will liaise with and provide support to current patient support workstreams to ensure learning is disseminated and prevent repetition of content on different patient education platforms.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Date posted

20 February 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,488 to £57,802 a year per annum, incl. HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

273-DC-0240

Job locations

Moorfields Eye Hospital, City Road

London

N1 7NH

Job description

Job responsibilities

Be responsible for the maintenance, development, and enhancement of learning environments for students, staff and patients in line with MEH education strategy.

Redesign patient information sheets to provide an engaging and compelling learning experience using instructional graphics, web content and/or media that is in line with the modules intended learning outcomes for patients attending MEH with a view to more informed consent.

Collaborate with patients, patient groups and subject matter experts to provide pedagogic advice, guidance and to support delivery of modules that incorporate active, online, and blended design approaches.

Formulate digital content which includes learning and assessment activities in a variety of media (audio, video, simulations, and webpages) for patients listed for procedures at MEH.

Manage films from concept to production, including scriptwriting, developing storyboards and treatments, project manage filming, directing, and editing.

Manage a busy and diverse schedule of content creation requests, ensuring all projects are delivered on time, on budget and meet objectives.

Assist in the review and evaluation of the effectiveness of instructional media and pedagogies.

Deliver modules within agreed timescales, working collaboratively with module leads or subject matter experts.

Provide knowledgeable leadership on the development of digital learning approaches.

Supporting the Joint Director of Education, Head of Digital and CCIO in delivering patient educational content and assist with developing education strategy and implementation planning.

Attend MEH Education and Digital meetings and other meetings as required.

Participate in the Trust Performance Development Review System

This job description is intended as an outline of the areas of activity and can be amended in the light of the changing needs of the service and will be reviewed as necessary in conjunction with the post-holder.