Job summary
To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics
To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trust's Access Policy at all times.
Provide a high standard of receptionist and general administrative support, to include filing, a good knowledge and understanding of RTT pathways.
PROBATIONARY PERIOD
This post will be subject to a probationary period of 6 months.
During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.
Main duties of the job
Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patient's health record and PAS.
Record the patient's attendance at clinic, ensuring that the data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on PAS.
Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.
Book appointments for diagnostic purposes in liaison with the appropriate departments.
Make follow-up appointments as requested by the clinician within appropriate timeframes; as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic.Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trust's Access Policy.
Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are 'cashed up' promptly.
Assist with reception telephone calls and enquires from staff members, patients and carers.
Ensure that support appointments, interpreters and transport are booked in a timely manner.
About us
Do you want to work for a leading Specialist Diagnostic Hub?
Do you want to be part of a team that is at the forefront of patient care?
We require a Out patient clinic coordinator to work within the admin team of Moorfields at Brent Cross. The role is pivotal in the preparation and management of clinics and involves clinic administration and reception, dealing with patients, staff and medical teams.
You will work as part of a team and need to be accurate, numerate, computer literate and able to work under pressure.
You will need to have excellent customer service skills, enthusiasm and be comfortable working in a demanding but rewarding environment.
Brent Cross offers a diagnostic service for all patients and a monitoring service for existing Moorfields patients with retinal problems or glaucoma.
We have recently been awarded funding worth £3 million to open a new and innovative site. the Site will open February 2024.
In the interim period, Moorfields will still provide diagnostic and monitoring services to local patients through other centres, including Hoxton and Stratford. Patients will be contacted to advise them where their appointments will take place in this short, interim period.
Job description
Job responsibilities
Ensure that patients are correctly identified on arrival at clinic.
Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patients health record and PAS.
Record the patients attendance at clinic, ensuring that the data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on PAS.
Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.
Book appointments for diagnostic purposes in liaison with the appropriate departments.
Make follow-up appointments as requested by the clinician within appropriate timeframes; as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic.Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trusts Access Policy.
Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are cashed up promptly.
Assist with reception telephone calls and enquires from staff members, patients and carers.
Ensure that support appointments, interpreters and transport are booked in a timely manner.
Job description
Job responsibilities
Ensure that patients are correctly identified on arrival at clinic.
Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patients health record and PAS.
Record the patients attendance at clinic, ensuring that the data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on PAS.
Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.
Book appointments for diagnostic purposes in liaison with the appropriate departments.
Make follow-up appointments as requested by the clinician within appropriate timeframes; as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic.Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trusts Access Policy.
Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are cashed up promptly.
Assist with reception telephone calls and enquires from staff members, patients and carers.
Ensure that support appointments, interpreters and transport are booked in a timely manner.
Person Specification
GSCE or equivalent
Essential
Experience
Essential
- customer service skills
- Evidence of supporting team and being team member
Desirable
- NHS experience
- Excellent communication skills, written and telephone
- Computer IT skills and knowledge
customer services skills
Essential
Desirable
Person Specification
GSCE or equivalent
Essential
Experience
Essential
- customer service skills
- Evidence of supporting team and being team member
Desirable
- NHS experience
- Excellent communication skills, written and telephone
- Computer IT skills and knowledge
customer services skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
