Moorfields Eye Hospital NHS Foundation Trust

Assistant Clinic Manager - Admissions/RTT

This job is now closed

Job summary

An exciting permanent role has risen within Moorfields Bedford. We are looking to recruit an Assistant Clinic Manager to work at our site., primarly for our Admissions Dept and RTT Dept

Main duties of the job

You will be an integral member of the administrative team and will provide leadership to the administrative and clerical team for your service. You will work closely with the Clinic Manager and will be responsible for the operational management and the effective delivery of services, ensuring compliance with national waiting time standards. More information can be found on the job description attached.

About us

PROBATIONARY PERIOD

This post will be subject to a probationary period of 6 months.

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

Date posted

15 September 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time

Reference number

273-DN-5412

Job locations

Bedford

Kempston Road

Bedford

MK42 9DJ

Job description

Job responsibilities

MAIN RESPONSIBILTITES

To set up clinics on PIMs in a timely fashion. Ensure that clinics are all opened or closed accordingly. Setting up of custom clinics. Ensuring that the following years templates are ready to be generated when the time comes, so no time is lost with clinics not being there, or unable to be booked into as they are closed
Monitoring and managing Admission utilisation and fail-safing.
To ensure that the Admissions roster is a minimum of 6 weeks being ahead
To work in conjunction with the relevant Supervisors and Clinic Manager to ensure Admission clinics run smoothly on a day to day basis, handling issues as they arise
Daily monitoring of clinic profiles to ensure that they are booked to the individual requirements of each service and to take action to ensure that any overbooked clinics are reduced appropriately and that clinical staff and clinic manager is aware of any issues
To attend via Teams various meetings weekly, daily and monthly and to attend other meetings in the absence of the Clinic Manager being on site.
To work very closely with the admissions co-ordinators to ensure that pre ops and TCI appointments are booked within the appropriate timescale, ensuring that appointment slots are made available to ensure RTT and Cancer Waiting Time standards are achieved
To ensure that any complaints or queries are dealt with in a timely fashion and act as the first line of investigation and forwarding responses on to the Clinic Manager
To ensure that post up appointments are made in a timely manner, ensuring that these appointments are booked on the day where possible before patient leaves clinic
DNA data weekly
Cover when and where needed
To provide cross cover for staff due to sickness or annual leave to ensure consistent and effective service is maintained.
You will be expected to carry out HR activities, e.g appraisals, Sickness policy, Performance Management policy

Job description

Job responsibilities

MAIN RESPONSIBILTITES

To set up clinics on PIMs in a timely fashion. Ensure that clinics are all opened or closed accordingly. Setting up of custom clinics. Ensuring that the following years templates are ready to be generated when the time comes, so no time is lost with clinics not being there, or unable to be booked into as they are closed
Monitoring and managing Admission utilisation and fail-safing.
To ensure that the Admissions roster is a minimum of 6 weeks being ahead
To work in conjunction with the relevant Supervisors and Clinic Manager to ensure Admission clinics run smoothly on a day to day basis, handling issues as they arise
Daily monitoring of clinic profiles to ensure that they are booked to the individual requirements of each service and to take action to ensure that any overbooked clinics are reduced appropriately and that clinical staff and clinic manager is aware of any issues
To attend via Teams various meetings weekly, daily and monthly and to attend other meetings in the absence of the Clinic Manager being on site.
To work very closely with the admissions co-ordinators to ensure that pre ops and TCI appointments are booked within the appropriate timescale, ensuring that appointment slots are made available to ensure RTT and Cancer Waiting Time standards are achieved
To ensure that any complaints or queries are dealt with in a timely fashion and act as the first line of investigation and forwarding responses on to the Clinic Manager
To ensure that post up appointments are made in a timely manner, ensuring that these appointments are booked on the day where possible before patient leaves clinic
DNA data weekly
Cover when and where needed
To provide cross cover for staff due to sickness or annual leave to ensure consistent and effective service is maintained.
You will be expected to carry out HR activities, e.g appraisals, Sickness policy, Performance Management policy

Person Specification

Qualifications

Essential

Educated to degree level or equivalent knowledge, skills and experience

Desirable

Evidence of continuing education and development

Experience

Essential

A demonstrable capacity and capability for operational/ clinical service management at middle level in hospital environment or similarly complex organisation, Including experience of effective staff management and the ability to influence change
Experience of working in a multi-disciplinary team
Administrative experience
Experience of managing patient pathways or similar complex organisational processes
Excellent computer literacy, as well as the ability to use MS Office IT software packages (eg MS Excel, Word) to a high standard including data analysis and report production
Awareness of NHS performance targets (eg Referral to Treatment)

Desirable

Experience of working in a healthcare setting.
Experience of using a patient administration system
Awareness of NHS financial environment

Knowledge / Skills / Abilities

Essential

Knowledge of HR processes (eg sickness and performance management)
Knowledge of NHS operational performance targets, locally and nationally
Excellent oral and written communication, negotiation and interpersonal skills, working with both senior and junior members of staff.
Ability to develop, lead, motivate and influence staff, in order to achieve service objectives, working in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
Ability to analyse complex problems and interpret information effectively and exercise sound judgement and develop practical and workable solutions as a consequence.
Ability to work under pressure and to deadlines

Person Specification

Qualifications

Essential

Educated to degree level or equivalent knowledge, skills and experience

Desirable

Evidence of continuing education and development

Experience

Essential

A demonstrable capacity and capability for operational/ clinical service management at middle level in hospital environment or similarly complex organisation, Including experience of effective staff management and the ability to influence change
Experience of working in a multi-disciplinary team
Administrative experience
Experience of managing patient pathways or similar complex organisational processes
Excellent computer literacy, as well as the ability to use MS Office IT software packages (eg MS Excel, Word) to a high standard including data analysis and report production
Awareness of NHS performance targets (eg Referral to Treatment)

Desirable

Experience of working in a healthcare setting.
Experience of using a patient administration system
Awareness of NHS financial environment

Knowledge / Skills / Abilities

Essential

Knowledge of HR processes (eg sickness and performance management)
Knowledge of NHS operational performance targets, locally and nationally
Excellent oral and written communication, negotiation and interpersonal skills, working with both senior and junior members of staff.
Ability to develop, lead, motivate and influence staff, in order to achieve service objectives, working in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
Ability to analyse complex problems and interpret information effectively and exercise sound judgement and develop practical and workable solutions as a consequence.
Ability to work under pressure and to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Bedford

Kempston Road

Bedford

MK42 9DJ

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Bedford

Kempston Road

Bedford

MK42 9DJ

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)