Job summary
Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields Eye Hospital Ealing.
This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.
This post is subject to 6 month probationary period.
During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.
Main duties of the job
You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering anexcellent service to patients and you will play a crucial role in achieving this.
Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.
Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.
You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and writtencommunication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracyand attention to detail are essential, as are good computer skills.
About us
Moorfields Eye Unit at Ealing is one of our local centers, bringing expert eye care closer to patients' homes.
Located in one building on the Ealing Hospital site our eye unit provides more complex outpatient services for a range of eye conditions alongside day-case eye surgery for the local area.
Treatment offered includes:
- Cataract(outpatient & surgery)
- External disease (outpatient & surgery)
- General ophthalmology(outpatient)
- Glaucoma(outpatient & surgery)
- Medical retina (outpatient & surgery)
- Optometry (outpatient)
- Support services(outpatient)
Job description
Job responsibilities
Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data. Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.
Job description
Job responsibilities
Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data. Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.
Person Specification
Education & Qualifications
Essential
- Educated to GCSE level or equivalent ( with English & Maths A-C )
Knowledge & Training
Essential
- Good working knowledge of Microsoft Office Software
- Knowledge & understanding of confidentiality Issues
Desirable
- Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft
Experience
Essential
- Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role
Desirable
- Previous experience within a health care setting
Skills & Abilities
Essential
- Ability to work within a team in a multidisciplinary service
- Excellent oral & written communication and interpersonal skills
- Ability to work under pressure and to deadlines
- Ability to deal with queries over the phone and in person
Person Specification
Education & Qualifications
Essential
- Educated to GCSE level or equivalent ( with English & Maths A-C )
Knowledge & Training
Essential
- Good working knowledge of Microsoft Office Software
- Knowledge & understanding of confidentiality Issues
Desirable
- Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft
Experience
Essential
- Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role
Desirable
- Previous experience within a health care setting
Skills & Abilities
Essential
- Ability to work within a team in a multidisciplinary service
- Excellent oral & written communication and interpersonal skills
- Ability to work under pressure and to deadlines
- Ability to deal with queries over the phone and in person
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
