Job summary
Moorfields Eye Hospital invites applications for the post of Lead Pharmacy Technician based within the Private Pharmacy in the Moorfields Private Outpatient Centre at Bath Street. The post-holder will be involved in various duties required to support our team and the Private Pharmacy service.
You will receive full training and work under the supervision and management of our Pharmacy Manager and Pharmacists.You will be required to work in both inpatients and outpatients services and carry out a full range of ward activities supporting the nursing team and other pharmacy staff members.
Previous experience in Ophthalmology and working for the Independent Healthcare Sector would be desirable but not essential.You will be working full shift rotation, early and late shifts, through 6 days per week.
Main duties of the job
Your duties will involve roles in both in and out-patient services andinclude (but not exhaustively):
- Accuracy checking of both in and out-patient prescriptions.
- Participating in ward/clinicstop-ups
- Ordering stock and stock control
- Labelling and assembling Inpatient, Day Case, Outpatient, and Refractive Laser prescriptions
- Dealing with queries from consultants, practice managers, patients and other clinical staff
- Assisting with all medicines management queries for Moorfields Private
About us
The Moorfields values are excellence, equity and kindness. The Moorfields pharmacy team endeavours to uphold these principles in all of our working practices.
Patient centered care is a high priority at Moorfields and this is achieved by working together with the multidisciplinary teams to achieve high standards.
PROBATIONARY PERIOD
This post will be subject to a probationary period of 6 months.
During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.
Job description
Job responsibilities
Dispensary and Clinical Services
- To oversee the development of the technical Pharmacy service throughout Moorfields Private (MP) at City Road/Bath Street and the management of the MP Pharmacy dispensary at Bath Street on a day-to-day basis to ensure that a safe and efficient service is provided to patients.
- To supervise the management and prioritisation of the work processes in the MP pharmacy at Bath Street and to ensure adequate cover is in place at all times to maintain an efficient service, including late shifts and Saturday rotas.
- To oversee the supply and distribution of Emergency Resus Medication to all MP wards and clinics.
- To provide support for other technical staff in developing specific Standard Operational Policies and Procedures for their area of responsibility within the MP Pharmacy in conjunction with Specialist Pharmacists in MP.
- To ensure adherence to legislation in relation to supply of medicines.
- To ensure that all processes and procedures relating to Controlled Drugs stored within the MP Pharmacy are adhered to at all times.
- To contribute to the development of supplementary Patient Information Leaflets and procedural documents relating to the use of unlicensed medicines.
- To ensure medication safety at all times and that all patients are counselled by appropriately trained members of staff on effective and safe use of their medicine.
- To ensure that all medication incidents are recorded on the Trust Safeguard system by staff operating in MP Pharmacy and support the MP Pharmacy Operations and Development Manager in the investigation, review and closure of these incidents.
- To implement initiatives resulting in cost-effective use of resources, resulting in improved patient care, and more efficient service.
- To provide training to all relevant staff on technical procedures within the MP Pharmacy.
- To communicate effectively with all MP Pharmacy staff regarding any medicines management or technical Pharmacy service related matters.
- To maintain good working knowledge of all ophthalmic pharmaceutical product developments and new products.
- To provide information and feedback to the Moorfields Private Pharmacy Operations and Development Manager and the Moorfields Private Specialist Pharmacist with regards to operational and clinical service provision and to provide analysis of data that can be used for strategic development of the service.
- To resolve, advise on and respond to patient complaints, emergency and non-routine Dispensary and Technical Pharmacy service situations within MP pharmacy.
- To respond to all patient related complaints in a professional and prompt manner providing support to staff working within MP Pharmacy, addressing patients personally and responding promptly to all verbal and written complaints, carrying out any necessary investigations, drafting a written response to the patient for review by the Moorfields Private Pharmacy Operations and Development Manager and to implement any immediate actions required to avoid replication of the issues arising.
- To ensure the correct management of stock in MP Pharmacy and clinical areas within outpatient clinics and at ward level.
- To act as an Accredited Checking Technician (ACT) and Medicines Management Technician as per service requirements and needs.
- To generate invoices and manage invoice queries for outpatients and/or discharge prescriptions using Compucare system.
- To collect prescription charges following relevant SPOs.
- To reconcile the contents of the Pharmacy Card machine with the Finance department staff on a daily basis.
- To support the implementation of new medicines management strategies and be involved in projects or initiatives that seeks out new opportunities for delivering medicines management across Moorfields Private.
- To ensure that quality monitoring systems are in place and that these are being used correctly and reported through agreed channels, and that appropriate actions are developed and implemented.
- To undertake medicines quality management audits, prepare reports and action plans and to raise non-conformance to medicines related standards and support the development and tracking of mitigation plans.
- To help audit the service against set standards and assist in the review of the service provision within MP Pharmacy.
Education and Training
- To liaise with the Specialist Pharmacy Technician for Education & Training to ensure implementation of any E&T programmes for MP Pharmacy Technical staff.
- To act as an NVQ assessor to support the E&T Specialist Technician in the training of Student Pharmacy Technicians and Assistant Technical Officers/apprentices within the MP Pharmacy.
- Act as a role model and provide educational and training support for new members of staff, e.g. pre-registration pharmacists, Accredited Checking Technicians (ACTs), technicians, Assistant Technical Officers (ATOs) and pharmacy students.
- Undertake Continuing Professional Development (CPD) as required by the General Pharmaceutical Council (GPhC).
- To co-ordinate and contribute to the training of other members of the multidisciplinary team within outpatient clinics and at ward level.
Staff Management
- To be responsible for recruitment and selection of dispensary technical staff and assistants.
- To act as direct line manager to Pharmacy Technicians and other technical staff working within Moorfields Private Pharmacy and to be responsible for their appraisals, sickness absence and performance management and all related procedures for these groups of staff.
- Assist in the supervision of all aspects of work by junior staff to ensure that procedures are carried out according to local policy and with due regard to the GPhC standards of conduct, ethics and performance.
Other Duties and Responsibilities
- To provide strategic input to the Moorfields Private Pharmacy Operations and Development Manager and the Moorfields Private Specialist Pharmacist in the development and improvement of patient services and identification of relevant Cost Improvement initiatives.
- To work within broad technical Pharmacy codes, GPhC guidelines and manage all aspects of the technical Pharmacy service.
- To coordinate and conduct regular audits on departmental initiatives including medicines management, quality and cost effectiveness of supply of medication.
- Support the Moorfields Private Pharmacy Operations and Development Manager and the Moorfields Private Specialist Pharmacist with the Clinical Governance and Risk Management Strategy within MP Pharmacy and throughout Moorfields Private clinics and wards. Participate in medicines safety initiatives and document contributions to safety on the Trust incident reporting system, as appropriate.
- Participate in the development and implementation of performance indicators for the service.
- Participate in practice research and undertake clinical and service audits, as appropriate.
- Participate in any relevant pharmacy initiatives, e.g. Cost Improvement Programmes.
- Participate in the annual pharmacy stock take.
- Participate in late duty, weekend and bank holiday rotas, as required.
- Any other pharmacy duties, as deemed appropriate.
Job description
Job responsibilities
Dispensary and Clinical Services
- To oversee the development of the technical Pharmacy service throughout Moorfields Private (MP) at City Road/Bath Street and the management of the MP Pharmacy dispensary at Bath Street on a day-to-day basis to ensure that a safe and efficient service is provided to patients.
- To supervise the management and prioritisation of the work processes in the MP pharmacy at Bath Street and to ensure adequate cover is in place at all times to maintain an efficient service, including late shifts and Saturday rotas.
- To oversee the supply and distribution of Emergency Resus Medication to all MP wards and clinics.
- To provide support for other technical staff in developing specific Standard Operational Policies and Procedures for their area of responsibility within the MP Pharmacy in conjunction with Specialist Pharmacists in MP.
- To ensure adherence to legislation in relation to supply of medicines.
- To ensure that all processes and procedures relating to Controlled Drugs stored within the MP Pharmacy are adhered to at all times.
- To contribute to the development of supplementary Patient Information Leaflets and procedural documents relating to the use of unlicensed medicines.
- To ensure medication safety at all times and that all patients are counselled by appropriately trained members of staff on effective and safe use of their medicine.
- To ensure that all medication incidents are recorded on the Trust Safeguard system by staff operating in MP Pharmacy and support the MP Pharmacy Operations and Development Manager in the investigation, review and closure of these incidents.
- To implement initiatives resulting in cost-effective use of resources, resulting in improved patient care, and more efficient service.
- To provide training to all relevant staff on technical procedures within the MP Pharmacy.
- To communicate effectively with all MP Pharmacy staff regarding any medicines management or technical Pharmacy service related matters.
- To maintain good working knowledge of all ophthalmic pharmaceutical product developments and new products.
- To provide information and feedback to the Moorfields Private Pharmacy Operations and Development Manager and the Moorfields Private Specialist Pharmacist with regards to operational and clinical service provision and to provide analysis of data that can be used for strategic development of the service.
- To resolve, advise on and respond to patient complaints, emergency and non-routine Dispensary and Technical Pharmacy service situations within MP pharmacy.
- To respond to all patient related complaints in a professional and prompt manner providing support to staff working within MP Pharmacy, addressing patients personally and responding promptly to all verbal and written complaints, carrying out any necessary investigations, drafting a written response to the patient for review by the Moorfields Private Pharmacy Operations and Development Manager and to implement any immediate actions required to avoid replication of the issues arising.
- To ensure the correct management of stock in MP Pharmacy and clinical areas within outpatient clinics and at ward level.
- To act as an Accredited Checking Technician (ACT) and Medicines Management Technician as per service requirements and needs.
- To generate invoices and manage invoice queries for outpatients and/or discharge prescriptions using Compucare system.
- To collect prescription charges following relevant SPOs.
- To reconcile the contents of the Pharmacy Card machine with the Finance department staff on a daily basis.
- To support the implementation of new medicines management strategies and be involved in projects or initiatives that seeks out new opportunities for delivering medicines management across Moorfields Private.
- To ensure that quality monitoring systems are in place and that these are being used correctly and reported through agreed channels, and that appropriate actions are developed and implemented.
- To undertake medicines quality management audits, prepare reports and action plans and to raise non-conformance to medicines related standards and support the development and tracking of mitigation plans.
- To help audit the service against set standards and assist in the review of the service provision within MP Pharmacy.
Education and Training
- To liaise with the Specialist Pharmacy Technician for Education & Training to ensure implementation of any E&T programmes for MP Pharmacy Technical staff.
- To act as an NVQ assessor to support the E&T Specialist Technician in the training of Student Pharmacy Technicians and Assistant Technical Officers/apprentices within the MP Pharmacy.
- Act as a role model and provide educational and training support for new members of staff, e.g. pre-registration pharmacists, Accredited Checking Technicians (ACTs), technicians, Assistant Technical Officers (ATOs) and pharmacy students.
- Undertake Continuing Professional Development (CPD) as required by the General Pharmaceutical Council (GPhC).
- To co-ordinate and contribute to the training of other members of the multidisciplinary team within outpatient clinics and at ward level.
Staff Management
- To be responsible for recruitment and selection of dispensary technical staff and assistants.
- To act as direct line manager to Pharmacy Technicians and other technical staff working within Moorfields Private Pharmacy and to be responsible for their appraisals, sickness absence and performance management and all related procedures for these groups of staff.
- Assist in the supervision of all aspects of work by junior staff to ensure that procedures are carried out according to local policy and with due regard to the GPhC standards of conduct, ethics and performance.
Other Duties and Responsibilities
- To provide strategic input to the Moorfields Private Pharmacy Operations and Development Manager and the Moorfields Private Specialist Pharmacist in the development and improvement of patient services and identification of relevant Cost Improvement initiatives.
- To work within broad technical Pharmacy codes, GPhC guidelines and manage all aspects of the technical Pharmacy service.
- To coordinate and conduct regular audits on departmental initiatives including medicines management, quality and cost effectiveness of supply of medication.
- Support the Moorfields Private Pharmacy Operations and Development Manager and the Moorfields Private Specialist Pharmacist with the Clinical Governance and Risk Management Strategy within MP Pharmacy and throughout Moorfields Private clinics and wards. Participate in medicines safety initiatives and document contributions to safety on the Trust incident reporting system, as appropriate.
- Participate in the development and implementation of performance indicators for the service.
- Participate in practice research and undertake clinical and service audits, as appropriate.
- Participate in any relevant pharmacy initiatives, e.g. Cost Improvement Programmes.
- Participate in the annual pharmacy stock take.
- Participate in late duty, weekend and bank holiday rotas, as required.
- Any other pharmacy duties, as deemed appropriate.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE standard or equivalent including Maths and English
- BTEC or NVQ level 3 in pharmaceutical services or equivalent
- Registered as a Pharmacy Technician with the GPhC
- Accredited Checking Pharmacy Technician (ACPT)
Desirable
- Educational Supervisor Experience
Experience
Essential
- Experience in working in a dispensary
- 1+ years working as ACPT
Desirable
- Experience in working in a hospital dispensary
- Experience in working in a private sector
- Experience in Ophthalmology
Knowledge
Essential
- Medicines Optimisation Qualification
Desirable
- Ascribe Dispensing System
Skills
Essential
- Excellent communication skills
- Customer service skills
- Ability to work on own initiative and be accountable for own actions
- Excellent organisational skills and problem-solving skills
- Basic IT skills
Person Specification
Education/Qualifications
Essential
- Educated to GCSE standard or equivalent including Maths and English
- BTEC or NVQ level 3 in pharmaceutical services or equivalent
- Registered as a Pharmacy Technician with the GPhC
- Accredited Checking Pharmacy Technician (ACPT)
Desirable
- Educational Supervisor Experience
Experience
Essential
- Experience in working in a dispensary
- 1+ years working as ACPT
Desirable
- Experience in working in a hospital dispensary
- Experience in working in a private sector
- Experience in Ophthalmology
Knowledge
Essential
- Medicines Optimisation Qualification
Desirable
- Ascribe Dispensing System
Skills
Essential
- Excellent communication skills
- Customer service skills
- Ability to work on own initiative and be accountable for own actions
- Excellent organisational skills and problem-solving skills
- Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
