Practice Manager

Moorfields Eye Hospital NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen within the Practice Management Team at Moorfields Private, the private division of Moorfields Private.

We are looking for a highly organised person to provide a high quality service for private patients guiding them through their pathway. You will be responsible for the management and development of the consultants private practice, by providing full secretarial and administrative support. You must be proactive with a 'can do' attitude and have a flexible approach to managing your own workload.

The right candidate will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.

You will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.

PROBATIONARY PERIOD

This post will be subject to a probationary period of 6 months.

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

Main duties of the job

To deal in person, telephone calls and written correspondence with patients and stakeholders.

Ensure referral letters and other relevant medical information is received from stakeholders to enable patient care.

Ensure telephones are answered promptly in a polite and professional manner.

To manage patient notes and process all clinical letters and medical reports, following through all necessary actions promptly and accurately.

To manage all clinical investigations and histology reports, tracing all results and ensuring that these are available when required.

Ensure that individual consultant preferences are supported whilst adhering to the policies and procedures for private practices at MP.

Manage consultants clinical and surgical diary for all private work and ensure patients are given all relevant information for such appointments.

About us

Moorfields Private is part of Moorfields Eye Hospital NHS Foundation Trust, which is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education.

We have various sites across London but this role will be based at our main London office - Moorfields Private Outpatient Centre. Moorfields Private also have a site in Bedford allowing us to reach more patients across the UK, as well as Moorfields Eye Hospital in Dubai for our international community.

A few of the key benefits of working for us are:

27 days annual leave, rising to 33 days, plus bank holidays
Season ticket loan
NHS superannuation pension
Ride-2-work scheme
Eye tests for all staff
25% discount for you and immediate family on any hospital fees for private care, including refractive eye surgery

Plus lots more listed on our website.

If you would like more information or an informal chat, please contact Gloria on 07545 654 562.

Date posted

10 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year per annum incl. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

273-DN-4434-A

Job locations

Moorfields Private Outpatient Center

9-11 Bath Street

London

EC1V 9LF

Job description

Job responsibilities

To ensure that individual consultant preferences are supported whilst adhering to the policies and procedures for private practices at MP.
To be able to work unsupervised and generate own correspondence.
To support the promotion of the services offered by MP.
To work with colleagues across multi-disciplinary teams to provide the required level of service to all consultants.
To provide appropriate information for patients attending clinic appointments as required.
To ensure that all patients are provided with the correct information regarding payment of fees and the provision of medical insurance details if appropriate.
To liaise with the outpatient nurse if consultants and their patients require nursing services.
To maintain an accurate diary for surgical bookings and liaise with clinical and admissions staff to ensure that all bookings are processed correctly.

Job description

Job responsibilities

To ensure that individual consultant preferences are supported whilst adhering to the policies and procedures for private practices at MP.
To be able to work unsupervised and generate own correspondence.
To support the promotion of the services offered by MP.
To work with colleagues across multi-disciplinary teams to provide the required level of service to all consultants.
To provide appropriate information for patients attending clinic appointments as required.
To ensure that all patients are provided with the correct information regarding payment of fees and the provision of medical insurance details if appropriate.
To liaise with the outpatient nurse if consultants and their patients require nursing services.
To maintain an accurate diary for surgical bookings and liaise with clinical and admissions staff to ensure that all bookings are processed correctly.

Person Specification

Experience of working within customer services

Essential

2 years experience

Education

Essential

GCSE Maths and English

Experience

Essential

Similar secretarial roles, ideally within a private healthcare setting. Management of multiple practices
Minimum 2 years experience
GCSE Maths and English

Person Specification

Experience of working within customer services

Essential

2 years experience

Education

Essential

GCSE Maths and English

Experience

Essential

Similar secretarial roles, ideally within a private healthcare setting. Management of multiple practices
Minimum 2 years experience
GCSE Maths and English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information