Job summary
To support the Division Senior Management Team (Divisional Director, General Manager, Associate Directors of Nursing and Quality) and Business Managers in the efficient and effective operational management of their respective services to deliver continually improving high quality patient care.
The post holder has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience in making decisions.
To act as the specialist for the Patient Admin Services function in Admissions and Clinical Receptionists, providing advice on Service Development, maintaining a high profile and proactive approach to service delivery, developing, maintaining and managing effective relationships with all key contacts to ensure all core service requirements are met and exceeded.
To act as the Trust e-RS Lead and provide specialist advice and expertise in the management of the NHS e-Referral Service and associated outpatient administrative pathways from receipt to outcome.
You must be able to manage service change proactively and effectively, promoting effective working relationships to internal and external stakeholders.
The post holder must be competent in dealing with and communicating with all levels of staff within the Trust and with a diverse population.
Main duties of the job
Provide a clear, effective and appropriate leadership style that engages the team and ensures the vision and direction of travel is clear and in line with Trust objectivesAccountable for the development of e-RS Processes, Policies and procedures to ensure a consistent approach across the Trust and ensure all processes work with e-RS.Responsible for the full optimisation of e-RS which includes identifying services not currently published to e-RS.Attend meetings where e-RS expertise and knowledge is required to provide an expert opinion regarding process and functionalityTo form key relationships and work closely with ICB leads and teams to agree and implement processes across Primary Care to improve the patient pathway and improve patient experience.Ensure that individual staff members work in a climate where their contribution is valuedThe role requires an ability to work on own initiative and to act independently within appropriate policies and guidelinesTo be responsible for Patient Services performance against the service plan taking corrective action where appropriate and reporting on a regular basis to the Patient Access ManagerTo ensure that systems are in place across Patient Services remit to ensure the collection and analysis of data to enable continuous performance measurements of serviceTo ensure that issues of concern regarding patient experience/service delivery/work performance highlighted are raised appropriately with managers
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK
Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK
Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Qualifications & Training
Essential
- Educated to a degree level in Administration or other equivalent qualification
- Qualification in IT skills or experience
Desirable
- Qualification in training or experience in delivery of training
Personal Attributes and Skills
Essential
- Ability to provide Leadership
- Ability to work to a high degree of accuracy and attention to detail
- Ability to communicate with colleagues at different levels ie clinical and non-clinical teams
- Ability to explain complex systems and processes to a variety of contacts and stakeholders
- Excellent Time Management skills
- Confident to fully participate and lead in meetings
- A flexible approach to working hours
- Ability to maintain and develop own skills and knowledge
- Ability to motivate and engage people
- Open/ adaptable to change
- Ability to manage difficult situations confidently
- Ability to remain calm and demonstrate a professional manner in difficult emotional situations
Knowledge and Experience
Essential
- Excellent knowledge and understanding of e-RS application and processes
- Excellent knowledge of outpatient functionality within an acute hospital setting
- Knowledge and experience in working with Microsoft packages
- Proven ability to work on own initiative
- Experience of working to targets and working in a busy and demanding environment
- Experience in the design and delivery of training
- Experience of working to targets
- Experience in organising, coordinating and delivering information analyses
- Aware of own limitations
- Knowledge / Awareness of the National NHS Policy and Targets relating to the management of referrals
- Awareness of information Governance and Confidentiality Experience of Leadership roles
Desirable
- Knowledge / Participation in projects and programmes
- Experience of working with Patient Administration Systems
Person Specification
Qualifications & Training
Essential
- Educated to a degree level in Administration or other equivalent qualification
- Qualification in IT skills or experience
Desirable
- Qualification in training or experience in delivery of training
Personal Attributes and Skills
Essential
- Ability to provide Leadership
- Ability to work to a high degree of accuracy and attention to detail
- Ability to communicate with colleagues at different levels ie clinical and non-clinical teams
- Ability to explain complex systems and processes to a variety of contacts and stakeholders
- Excellent Time Management skills
- Confident to fully participate and lead in meetings
- A flexible approach to working hours
- Ability to maintain and develop own skills and knowledge
- Ability to motivate and engage people
- Open/ adaptable to change
- Ability to manage difficult situations confidently
- Ability to remain calm and demonstrate a professional manner in difficult emotional situations
Knowledge and Experience
Essential
- Excellent knowledge and understanding of e-RS application and processes
- Excellent knowledge of outpatient functionality within an acute hospital setting
- Knowledge and experience in working with Microsoft packages
- Proven ability to work on own initiative
- Experience of working to targets and working in a busy and demanding environment
- Experience in the design and delivery of training
- Experience of working to targets
- Experience in organising, coordinating and delivering information analyses
- Aware of own limitations
- Knowledge / Awareness of the National NHS Policy and Targets relating to the management of referrals
- Awareness of information Governance and Confidentiality Experience of Leadership roles
Desirable
- Knowledge / Participation in projects and programmes
- Experience of working with Patient Administration Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
