Customer Service Practitioner Apprentice

Job summary

We are looking for an enthusiastic and motivated individual, who are interested in a customer service role initially within the Medical Records Department and then after approx. 7 months transfer to the Booking/Reception and Admission teams, primarily based at Doncaster Royal Infirmary but will need to visit other sites to gain an all round experience.

There will be an expectation for the successful candidate to be flexible to work across sites.

Apprenticeship Programme Requirements:o You are aged 16+o Have lived within the EU/EEA for 3 or more yearso You must not be in any form of formal government funded educationo GCSE grades A-C (9 - 4) in English and Maths or equivalent

You will be employed on a 15 months fixed term contract employed as an apprentice working 37.5 hours per week.

As an employee we will help to support you in obtaining an approved apprenticeship standard. We will be committed to ensuring that a structured plan is in place to support and enable you to take 20% of your working hours away from your general duties per week in order to complete the programme.

The apprenticeship scheme is run in partnership with Doncaster College, delivered on site at The Doncaster & Bassetlaw Teaching Hospitals NHS Trust, to ensure that you are supported through a high quality training programme; you will be required to undertake the Customer Service Practitioner Intermediate Apprenticeship Level 2.

Main duties of the job

The role will include a mixture of administration duties working within the department you are allocated in: communication with people on the telephone and in person, assisting with record keeping (paper and electronic), use of photocopier, PC, telephone, and filing systems.

As an apprentice you will be supported with the following:

• Attendance at college/study sessions as required
• Work with an assessor/mentor to develop a work based portfolio
• Undertaking work based assessments
• Completing assignments/projects relating to their apprenticeship framework
• Presenting evidence portfolios for assessment within specific time frameworks
• Ensuring patients casenotes are available at the point of care
• Pull and file medical records, using Terminal Digit Filing and location based filing systems; record casenote transfers on iFIT
• Responsible for locating, preparing (to a required standard) and delivering of casenotes for outpatient clinics according to departmental guidelines
• Merge and amalgamate casenotes to ensure the correct/relevant volume is available at the point of care
• Liaise with other departments, hospitals, GP Practices and external companies as necessary, particularly in respect of ensuring that data on Trust computer systems is correct
• Responsible for ensuring casenotes are tagged and associated correctly and correcting any errors
• Have involvement towards the culling of casenotes in line with the Retention Policy

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.