Job summary
This role is based within our Clinical Therapies Admin Team.
A flexible approach to work is an essential part of the post, in line with Clinical Therapies Service Policy.
The Clinical Therapies Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.
Working with a team of highly committed staff, to provide a first class and effective reception and booking service within Clinical Therapies.
Main duties of the job
Provide administrative/reception service support to facilitate the patient pathway
Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks
Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.
Ensure accurate data recording using SystmOne and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Knowledge & Experience
Essential
- Previous experience working in a clinical/administrative role
- Demonstrate working knowledge of Microsoft packages including Word
- Commitment to undergo training into RTT national and local waiting time rules
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
- Knowledge and understanding of RTT National and local waiting time rules
- Knowledge of Trust Policies, including Patient Access Policy
Qualifications & Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification.
Desirable
- ECDL or equivalent qualification
Personal Attributes & Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Excellent written and verbal communication skills
- A methodical and organised approach to work
- Time management skills
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
Desirable
- Evidence of liaising with more than one discipline
- Experience of customer care
Person Specification
Knowledge & Experience
Essential
- Previous experience working in a clinical/administrative role
- Demonstrate working knowledge of Microsoft packages including Word
- Commitment to undergo training into RTT national and local waiting time rules
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
- Knowledge and understanding of RTT National and local waiting time rules
- Knowledge of Trust Policies, including Patient Access Policy
Qualifications & Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification.
Desirable
- ECDL or equivalent qualification
Personal Attributes & Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Excellent written and verbal communication skills
- A methodical and organised approach to work
- Time management skills
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
Desirable
- Evidence of liaising with more than one discipline
- Experience of customer care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
