Failsafe Officer

Job summary

The post holder will support in the provision of a safe and effective Ophthalmology Failsafe service and provide a comprehensive, efficient and effective service to the department. The post holder will support the Ophthalmology team to develop and maintain risk stratification SOP's in relation to patient pathways in relation to follow up requirements. The post holder will work as part of a Multi-disciplinary team and will provide expertise in the proactive management of ophthalmology pathways across specialist Ophthalmology patient pathways from referral to discharge, ensuring the entire pathway is managed smoothly. The Post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide consistent approach across the Trust, using standard operating procedures to ensure that functions of the role are carried out within given time scales.

Main duties of the job

Provide cross cover within speciality/admin teams

To be able to contribute to speciality improvement and efficient processes

To carry out duties consistent with the post as required by the Service Manager

To act as a main point of contact in relation to the Ophthalmology patient pathway position including follow up position.

Answering telephone, email and post queries

To undertake regular reviews of patients who do not attend and ensure they receive two opportunities to attend their hospital appointment and that the GP's are notified if they fail to attend, liaising with the Ophthalmology welfare officer in relation to paediatrics.

To communicate effectively with the wide ranging contacts to ensure service efficiencies are maintained.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.