Job summary
An exciting opportunity has arisen within the Education Digital Team for a Digital Education Customer Service Apprenticeship (Level 2) fixed term for 18 months.
Main duties of the job
As part of the Digital Education Team, the post holder will provide administrative support to to staff within the Training and Education team, ensuring the department always runs smoothly. This includes providing customer service and clerical support, maintaining accurate records, and assisting with training coordination. The apprentice will undertake structured learning and development activities aligned with the Customer Service Practitioner Level 2 Apprenticeship.
The Apprentice will:
Attend college/study sessions as required
Work with an assessor/mentor to develop a work-based portfolio
Undertake work-based assessments
Complete assignments/projects relating to their apprenticeship framework
Present evidence portfolios for assessment within specific time frameworks
Develop and expand knowledge and skills as required in line with trust / service/ professional development
Participate in Performance Development Appraisal
There is an expectation that Apprentice may work across teams within the department, to ensure they are able to attain the required level of units to achieve the intermediate Customer Service Practitioner Apprenticeship (level 2)
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
If you are already an NHS employee and are applying for an Apprentice - Annex 21 vacancy you may be entitled to pay protection.
Pay protection applies where the role you are applying for is at the same AFC band or higher, and you would receive less in pay compared with your current salary due to annex 21.
Please see the NHS Employers Apprenticeship Pay Guidance and FAQs for further information and eligible criteria: Apprenticeship pay guidance and FAQs | NHS Employers
*If you are currently undertaking this apprenticeship or have previously completed this apprenticeship or equivalent programme of study please do not apply for any further eligibility queries please emaildbth.apprentices@nhs.net
Please note that if you are on a visa, you must have been living in the UK for a minimum of 3 years to meet the entry requirements for the course.
Apprenticeship pay guidance and FAQs
This guidance, FAQs and pay scenarios support the changes to apprenticeship pay, which came into force from Monday 1 July 2024.
UK Visas and Immigration - GOV.UK
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
If you are already an NHS employee and are applying for an Apprentice - Annex 21 vacancy you may be entitled to pay protection.
Pay protection applies where the role you are applying for is at the same AFC band or higher, and you would receive less in pay compared with your current salary due to annex 21.
Please see the NHS Employers Apprenticeship Pay Guidance and FAQs for further information and eligible criteria: Apprenticeship pay guidance and FAQs | NHS Employers
*If you are currently undertaking this apprenticeship or have previously completed this apprenticeship or equivalent programme of study please do not apply for any further eligibility queries please emaildbth.apprentices@nhs.net
Please note that if you are on a visa, you must have been living in the UK for a minimum of 3 years to meet the entry requirements for the course.
Apprenticeship pay guidance and FAQs
This guidance, FAQs and pay scenarios support the changes to apprenticeship pay, which came into force from Monday 1 July 2024.
UK Visas and Immigration - GOV.UK
Person Specification
Knowledge and Experience
Essential
- Experience using computer software packages (Word, Excel ect)
- Have had some work experience; paid, unpaid, voluntary, schoolwork experience placement
Qualifications/Training
Essential
- GCSE English and Maths A* - C or 9 - 4 or equivalent
Personal Attributes & Skills
Essential
- Communication verbally - speaks confidently, conveying clear messages to a wide range of people
- Ability to follow both verbal and written instructions
- Determined and confident
Person Specification
Knowledge and Experience
Essential
- Experience using computer software packages (Word, Excel ect)
- Have had some work experience; paid, unpaid, voluntary, schoolwork experience placement
Qualifications/Training
Essential
- GCSE English and Maths A* - C or 9 - 4 or equivalent
Personal Attributes & Skills
Essential
- Communication verbally - speaks confidently, conveying clear messages to a wide range of people
- Ability to follow both verbal and written instructions
- Determined and confident
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
