Job summary
We have an exciting opportunity for a Band 3 Waiting list coordinator to join our team to service the elective orthopaedic service at MexboroughElective Orthopaedic Centre.Doncaster and Bassetlaw Teaching Hospitals (DBTH) working in partnership with Barnsley Hospital NHS Foundation Trust (BH) and TheRotherham NHS Foundation Trust (TRFT) are opening a dedicated orthopaedic hub for the people of South Yorkshire, with health professionalsundertaking hip and knee replacement inpatient procedures alongside foot and ankle, hand and wrist, and shoulder day case surgery.The Montagu Elective Orthopaedic Centre (MEOC) facility will feature two state-of-the-art theatre units, two anaesthetic rooms and a recoverysuite, in addition to 12 inpatient beds.As a resilient self motivated person you will work in partnership with all three Trusts but will be initially based at Doncaster Royal Infirmaryworking alongside the Waiting List/Outsourcing team based in Trauma & Orthopaedics.
Main duties of the job
Essentially, the post holder will need to have experience in dealing with patients on a waiting list, have a minimum of 3 GCSE's or to theequivalent of grade C or above and excellent keyboard and IT skills.Duties will include, day to day planning of theatre lists and liaising with consultants, secretaries and the senior management team to ensure themix of patients and procedures is acceptable whilst ensuring that national waiting time targets are achieved.Arrange Pre-admission assessments for patients and admission dates with patients, by direct negotiation by telephone and face to face; ensurethat patients receive correct starving instructions and other relevant information about their admission.The post holder will be require to use administrative /digital systems and maintain data quality and ensure accurate and timely detail is recordedAs this role is patient facing the post holder will require excellent communication ad negotiation skills. In additional the post holder will be expectedto communicate effectively with a large range of clinical and administrative staff .
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Qualifications & Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- Admin and Clerical or equivalent qualification / demonstrable experience and suitable qualification
Desirable
- Business Administration Level II Apprenticeship
- Conflict resolution skills
- Ability to initiate and coordinate change to own working practices for service improvement.
- ECDL or equivalent qualification / demonstrable experience
Knowledge & Experience
Essential
- Previous experience working in a clerical/administrative role
- Able to provide accurate information independently
- Demonstrable working knowledge of Microsoft packages including Word
- Customer Care Experience
- Knowledge of and ability to work to Trust Policies and protocols including Referral to Treatment Patient Access Policy
- Experience of working within a busy/demanding environment. E.g. Multi-disciplinary team.
- Ability to work to and promote Standard operating procedures / performance targets.
Desirable
- Fully conversant with all waiting list functions on PAS and the ability to action these independently.
- Good knowledge of speciality specific patient pathways
- Thorough knowledge of health care system and processes
- Experience of working in a Health Care setting in clinical administration role
Personal Attributes & Skills
Essential
- Ability to assimilate new practices and knowledge
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Proactive, self-motivated and with a positive approach to work
- Flexible and adaptable, able to take direction and instruction from others
- Team player with a professional approach to work and colleagues; able to develop good working relationships
- Maintain and promote professionalism in the workplace at all times
- Demonstrates Trust values and behaviours
- Able to follow Trust policies and procedures
- Commitment to Continuing Professional Development
- Trustworthy, punctual and reliable
- Ability to engage and motivate others
- A methodical and organised approach to work
- Demonstrates attention to detail
- Excellent verbal and written communication skills
- Time management skills
- Accurate data entry, typing and checking skills
- Exercise good judgement; use own initiative
- Ability to prioritise and manage own workload for best effect, working without direct supervision and delegate to others
Person Specification
Qualifications & Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- Admin and Clerical or equivalent qualification / demonstrable experience and suitable qualification
Desirable
- Business Administration Level II Apprenticeship
- Conflict resolution skills
- Ability to initiate and coordinate change to own working practices for service improvement.
- ECDL or equivalent qualification / demonstrable experience
Knowledge & Experience
Essential
- Previous experience working in a clerical/administrative role
- Able to provide accurate information independently
- Demonstrable working knowledge of Microsoft packages including Word
- Customer Care Experience
- Knowledge of and ability to work to Trust Policies and protocols including Referral to Treatment Patient Access Policy
- Experience of working within a busy/demanding environment. E.g. Multi-disciplinary team.
- Ability to work to and promote Standard operating procedures / performance targets.
Desirable
- Fully conversant with all waiting list functions on PAS and the ability to action these independently.
- Good knowledge of speciality specific patient pathways
- Thorough knowledge of health care system and processes
- Experience of working in a Health Care setting in clinical administration role
Personal Attributes & Skills
Essential
- Ability to assimilate new practices and knowledge
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Proactive, self-motivated and with a positive approach to work
- Flexible and adaptable, able to take direction and instruction from others
- Team player with a professional approach to work and colleagues; able to develop good working relationships
- Maintain and promote professionalism in the workplace at all times
- Demonstrates Trust values and behaviours
- Able to follow Trust policies and procedures
- Commitment to Continuing Professional Development
- Trustworthy, punctual and reliable
- Ability to engage and motivate others
- A methodical and organised approach to work
- Demonstrates attention to detail
- Excellent verbal and written communication skills
- Time management skills
- Accurate data entry, typing and checking skills
- Exercise good judgement; use own initiative
- Ability to prioritise and manage own workload for best effect, working without direct supervision and delegate to others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
