Job summary
Bereavement Officer within the Bereavement Care Services Team at DBTH:
An exciting opportunity has arisen to work within the Bereavement Care Services Team at Doncaster and Bassetlaw teaching Hospitals.
This role offers an empathic and efficient administrative service to all bereaved families following the death of a relative or loved one at Doncaster and Bassetlaw teaching Hospitals
It requires a dynamic individual who is able to support the medical professional team with the completion of paperwork and referrals required to eternal services.
The role requires someone with excellent communications skills, along with a calm, compassionate and professional manner to be able to liaise with other Bereavement Services which may include, the Medical Examiner Office, Coroner's Office, Police, Registry Office and Local Authority.
We are looking for a highly motivated, organised member of staff with excellent IT skills. The individual must have a positive attitude, with a flexible approach to work, along with the ability to manage a demanding caseload which sometimes may involve difficult and emotional situations.
Main duties of the job
To provide an empathic and efficient administrative service to all bereaved families following the death of a relative/loved one within Doncaster and Bassetlaw teaching Hospitals.
To ensure bereaved families receive a Medical Cause of Death Certificate (MCCD) or information of when a death has been referred to His Majesty's Coroner (HMC).
To ensure bereaved families receive a compassionate service and advice following the death of a relative or loved one which may incorporate signposting to other services available in the locality.
To offer support to the medical professional team with the completion of paperwork or referrals and to liaise professionally with other Bereavement Services which may include the Coroner's Office, Police, Registry Office, Local Authority, Mortuary Team and clinical areas local to the area.
To provide education to staff within the hospital about the service.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Qualifications & Training
Essential
- Excellent IT skills, using databases and all Microsoft office applications.
- GCSE O'level English grade C or equivalent
Personal Attributes & Skills
Essential
- Strong interpersonal skills demonstrating the ability to communicate in difficult and emotional situations with empathy and professionalism with all stakeholders.
- Ability to work as part of a team and organise fluctuating workload around competing priorities.
- Competent in the use of IT software systems and handling sensitive personal identifiable data .
- Adaptable and flexible and able to embrace, adapt and utilise new systems and ideas.
- Approachable and supportive to all levels of staff and bereaved families in a non-judgemental and discreet manner.
- Professional appearance, manner and awareness of impact of own behaviour on others.
- Ability to maintain a calm manner in a range of challenging and emotive circumstances.
- Able to plan and prioritise own work load
- Able to work under pressure and achieve deadlines.
Knowledge & Experience
Essential
- Experience of working with people in sensitive and emotional situations.
- General knowledge of clinical/medical terminology.
- Knowledge of the special requirements of various faith groups and respect for equality and diversity of issues around formalities following a death.
- Knowledge of the Coroner & Justice Act 2009 reference to the medical examiner system. Full understanding of the medical examiner system operational remit when incorporated within Bereavement Services.
Desirable
- Line management experience
- Statistical analysis skills including SPC and sample size determination
Person Specification
Qualifications & Training
Essential
- Excellent IT skills, using databases and all Microsoft office applications.
- GCSE O'level English grade C or equivalent
Personal Attributes & Skills
Essential
- Strong interpersonal skills demonstrating the ability to communicate in difficult and emotional situations with empathy and professionalism with all stakeholders.
- Ability to work as part of a team and organise fluctuating workload around competing priorities.
- Competent in the use of IT software systems and handling sensitive personal identifiable data .
- Adaptable and flexible and able to embrace, adapt and utilise new systems and ideas.
- Approachable and supportive to all levels of staff and bereaved families in a non-judgemental and discreet manner.
- Professional appearance, manner and awareness of impact of own behaviour on others.
- Ability to maintain a calm manner in a range of challenging and emotive circumstances.
- Able to plan and prioritise own work load
- Able to work under pressure and achieve deadlines.
Knowledge & Experience
Essential
- Experience of working with people in sensitive and emotional situations.
- General knowledge of clinical/medical terminology.
- Knowledge of the special requirements of various faith groups and respect for equality and diversity of issues around formalities following a death.
- Knowledge of the Coroner & Justice Act 2009 reference to the medical examiner system. Full understanding of the medical examiner system operational remit when incorporated within Bereavement Services.
Desirable
- Line management experience
- Statistical analysis skills including SPC and sample size determination
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
