Job summary
An exciting opportunity has arisen for a Switchboard Supervisor to join the Telecoms team. Based at our Doncaster Royal Infirmary site with travel occasionally required to our other sites as necessary.
Do you feel you could fulfil this varied and challenging role?
The successful candidate will have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and high quality customer service skills. It is important that the post holder is able to multi-task and work under pressure as well as deal with any emergency situations which may arise.
Main duties of the job
The successful candidate will normally work Monday to Friday but in line with Switchboard being a 24/7 service, there is a requirement to be flexible in your approach and hours of attendance, including evenings, nights and occasional weekends to meet the needs of the service. On occasions there may be a requirement to undertake additional hours to meet business requirements.
There will be times when you will be required to 'operate' the switchboard, to ensure the operational needs of the service are met therefore, it would be preferable that you have previous experience of Switchboard or Call centre working. Training on the Openscape IP Telephony Switchboard and associated local systems will be provided as required.
Experience with computer packages would be advantageous.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Qualifications & Training
Essential
- Good level of education including English and Maths at GCSE grade C or equivalent qualification or experience.
- Experience of Microsoft Office packages including Word, Outlook and Excel.
Desirable
- Commitment to continuous personal and professional development.
- Evidence of recent learning.
- Evidence of customer care / customer service training/qualification.
Knowledge & Experience
Essential
- Supervisory Experience.
- Worked on PC screen based Switchboard system (or similar).
- Admin & Clerical Experience.
Desirable
- Previous experience working in a Hospital or NHS Service setting.
- To have been involved with departmental developments.
- Computer / IT Skills.
- Experience of using HealthRoster.
- Experience of managing staff rotas.
Personal Attributes & Skills
Essential
- Willing to learn and promote the facilities available on Switchboard.
- Ability to train and motivate staff.
- Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development.
- Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all.
- Ability to communicate with all levels of staff/customers both internal and external; taking into account personal responsibility for data protection.
- Capable of dealing with a range of personalities and situations in a tactful and diplomatic manner. Able to work in a logical and practical manner and maintain a calm approach in pressure situations.
- Capable of prioritising and managing own workload, and work without direct supervision.
- Ability to adapt to changes in technology and pass on that knowledge to all colleagues.
- Exercise good judgement; use own initiative.
Desirable
- Able to work cross-site to provide Supervisory cover as required.
- Flexible in working hours to cover/supervise Switchboard 24 hours, 7 days a week if necessary
- Ability to organise staff rotas across a 24/7/365 service.
Person Specification
Qualifications & Training
Essential
- Good level of education including English and Maths at GCSE grade C or equivalent qualification or experience.
- Experience of Microsoft Office packages including Word, Outlook and Excel.
Desirable
- Commitment to continuous personal and professional development.
- Evidence of recent learning.
- Evidence of customer care / customer service training/qualification.
Knowledge & Experience
Essential
- Supervisory Experience.
- Worked on PC screen based Switchboard system (or similar).
- Admin & Clerical Experience.
Desirable
- Previous experience working in a Hospital or NHS Service setting.
- To have been involved with departmental developments.
- Computer / IT Skills.
- Experience of using HealthRoster.
- Experience of managing staff rotas.
Personal Attributes & Skills
Essential
- Willing to learn and promote the facilities available on Switchboard.
- Ability to train and motivate staff.
- Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development.
- Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all.
- Ability to communicate with all levels of staff/customers both internal and external; taking into account personal responsibility for data protection.
- Capable of dealing with a range of personalities and situations in a tactful and diplomatic manner. Able to work in a logical and practical manner and maintain a calm approach in pressure situations.
- Capable of prioritising and managing own workload, and work without direct supervision.
- Ability to adapt to changes in technology and pass on that knowledge to all colleagues.
- Exercise good judgement; use own initiative.
Desirable
- Able to work cross-site to provide Supervisory cover as required.
- Flexible in working hours to cover/supervise Switchboard 24 hours, 7 days a week if necessary
- Ability to organise staff rotas across a 24/7/365 service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
