Job summary
An excellent opportunity for a motivated and organised individual with an administration/finance or hospitality background.
Working across both DRI & Bassetlaw Sites , you will be required to undertake all booking, financial and customer service processes for the Trust Accommodation Service.
It is essential that you have an eye for detail, can prioritise tasks and are a confident communicator. Customer Service skills are required to ensure a high standard of service is provided to all users of the Trust Accommodation and to ensure challenges can be resolved quickly & efficiently.
You will also be expected to demonstrate a full range of skills related to the key work elements of the post together with a flexible, committed and conscientious approach to working.
Main duties of the job
To provide a comprehensive and professional accommodation service for all users
The post holder shall maintain a working knowledge of all staff, departments, Trust policies/ procedures and the communication systems utilised to co-ordinate the Trusts resources for high standards of accommodation to the tenants it serves.
The post requires a high degree of commitment and the ability to work under pressure with a positive customer service attitude. In addition the post holder shall be flexible in their approach to any tasks required and work in a confidential and efficient manner.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Knowledge & Experience
Essential
- Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems.
- Experience of creating, analysing and interpreting data in IT packages.
- Experience of producing performance reports
- Experience of working with a diverse range of staff
- Experience of working with KPI's
- Experience of being able to work unsupervised within an agreed frame work
Desirable
- Previous experience in a similar post within a Healthcare/Hospitality Environment
- Experience of using an electronic booking system to source, track and generate relevant information
- To have used computerised audit systems and hand held technology in a working environment
- Knowledge of National and NHS legislation and guidance relating to the provision of accommodation
Qualifications & Training
Essential
- Recognised admin/business qualification or relevant experience - NVQ 3, BTEC, ILM 2 or 3
- Computer systems qualification - NVQ or equivalent experience
- An ability to undertake future training
Desirable
- Recognised qualification in Facilities/Hospitality -Diploma or relevant experience
- Full driving licence with access to vehicle
Person Specification
Knowledge & Experience
Essential
- Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems.
- Experience of creating, analysing and interpreting data in IT packages.
- Experience of producing performance reports
- Experience of working with a diverse range of staff
- Experience of working with KPI's
- Experience of being able to work unsupervised within an agreed frame work
Desirable
- Previous experience in a similar post within a Healthcare/Hospitality Environment
- Experience of using an electronic booking system to source, track and generate relevant information
- To have used computerised audit systems and hand held technology in a working environment
- Knowledge of National and NHS legislation and guidance relating to the provision of accommodation
Qualifications & Training
Essential
- Recognised admin/business qualification or relevant experience - NVQ 3, BTEC, ILM 2 or 3
- Computer systems qualification - NVQ or equivalent experience
- An ability to undertake future training
Desirable
- Recognised qualification in Facilities/Hospitality -Diploma or relevant experience
- Full driving licence with access to vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
