Service Manager for UEC

Job summary

An exciting opportunity has arisen for a Service Manager to join Urgent & Emergency Care at Doncaster & Bassetlaw Teaching Hospital Trust, primarily based at Bassetlaw.

This is an exciting, responsible and demanding role that supports the Division Senior Management Team (Divisional Director, Divisional Director of Operations, Operational Manager) in the efficient and effective operational management of services delivering high quality patient care.

A perfect opportunity for someone who thrives with variety and relishes the opportunity to make a difference for our patients in a portfolio at the heart of our organisation.

We are looking for an influential, enthusiastic and motivated individual. Key will be the vision, energy, drive, relationships and the ability to deliver results. You will be skilled at delivering operational excellence, whilst constantly looking for opportunity to redesign services in partnership.

Main duties of the job

• Highly visible individual; key in ensuring standards of care for all patients and the safe effective and efficient utilisation of resources.
• Act as the principle source of managerial guidance and support for the Acute Service Coordinator / Clinical Staffing Team Leader and teams and ensure that Division and corporate objectives are achieved
• To support Patient System users and raise awareness of the importance of ensuring that data is recorded accurately to all staff groups including admin, clinical & nursing staff.
• Responsible for communicating directly with the Operational Manager (OM) and General Manager (GM) in regards to all day to day performance matters.
• Responsible for the operational delivery aspects of delegated service areas.
• Investigate and problem solve poor areas of data quality, pathway issues, performance issues and run regular error reports. Pass the findings to relevant managers and supervisors and if necessary advise of any changes to policies and procedures to correct the problems.
• Support the OM with the operational delivery aspects of the Care Quality Standards and pathways.

About us

Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help youDevelop,BelongandThrive,Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).o Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.