PALS Admin Officer

Job summary

We have an exciting opportunity for an individual to join our admin team within the Patient advice and liaison service, which will be based within Doncaster Royal Infirmary.

Working within the admin team in the PALS department you will provide clerical and admin support to our service users. The individual will be professional, efficient and friendly ensuring that all admin tasks and patient queries are dealt with, and any queries received are answered or sign posted to the correct department or person in a timely manner.

Main duties of the job

To welcome feedback from patients, families and carers. The contact will be via the following methods:

Email, Postal letters, Face to face, Telephone calls

Resolve concerns where possible or direct to the appropriate channels

Support the team in office management

Positively seeking feedback

The PALS service works with all divisions and services throughout the Trust at all sites. The role can also involve communicating with external organisations such as independent complaints advocacy services.

PALS are responsible for providing an effective and efficient administration service for the Trust's complaints management team, supporting the divisions and services. The team will support a pro-active approach to the management of concerns and complaints within statutory requirements and national and local guidelines.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help youDevelop,BelongandThrive,Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers