Job summary
An exciting opportunity has now arisen for the position of Quality Improvement and Innovation Practitioner / Business Partner to work in the Division of Recovery Innovation and Transformation within the Quality Improvement and Innovation Department, to further implement the improvement methodology into practice, optimising the capability and capacity for improvement across DBTH, in line with the trust's vision, values, and NHS IMPACT.
As part of the Quality Improvement and Innovation team the post holder will work with Divisions/Corporate Directorates, will support teams across DBTH developing their services using Quality Improvement methodologies. This will entail contributing to the development of a vision for future service/care delivery to include describing processes/pathways in detail so that workforce and infrastructure requirements can be defined. Implementation will require delivery of the different elements that make up the new/revised model and develop robust methods for evaluation and monitoring.
https://youtu.be/fWQMnypsKSQ
Main duties of the job
The post holder will
- Work closely with the Quality Improvement and Innovation team, and Programme Management Office (PMO) to support projects and develop more efficient and effective ways of working to improve the quality of care we provide, reducing waste.
- Develop our culture of continuous improvement and innovation. Embedding methodologies taken from the best in class across the sector to deliver tangible outcomes.
- Increase organisational leadership capability for improvement and innovation by coordinating and contributing to training and development, working closely with colleagues in People & Organisational Development.
- Be able to pragmatically apply the theory to the operational function of the Trust and ensure that the QIi is at the heart of good operational practice.
About us
At DBTH we aim to be the "Safest Trust in England, Outstanding in all we do" and developing a strong quality improvement culture is fundamental to achieving this and ensuring that improvement becomes "what we do every day".
In 2022, NHS England undertook a Delivery and Continuous Improvement Review. The Review's recommendations were consolidated into three actions, which were endorsed by NHS England's Board:
- Establish a national improvement board to agree a small number of shared national priorities on which NHS England, with providers and systems, will focus our improvement-led delivery work
- Launch a single, shared 'NHS improvement approach'
- Co-design and establish a Leadership for Improvement programme.
The outcome of this review is the development of NHS IMPACT (Improving Patient Care Together). NHS IMPACT is the term for the new single, shared NHS improvement approach.
Our Values at DBTH:
- We always put the patient first.
- Everyone counts - we treat each other with courtesy, honest, respect and dignity.
- Committed to quality and continuously improving patient experience.
- Always caring and compassionate.
- Responsible and accountable for our actions - taking pride in our work.
- Encouraging and valuing our diverse staff and rewarding ability and innovation.
Job description
Job responsibilities
Specific responsibilities include:
- The postholder will work closely with nominated Divisions, developing their service using Quality Improvement methodology. This will entail contributing to the planning and delivery of improvement events, supporting training delivery and Qii coaching. There will be opportunity to rotate Divisions to ensure a fresh eyes approach to improvement is maintained.
- The post holder will also be expected to work closely with the Executive Directors, Qii team, Divisions/Corporate Directorate SMT and other Project Managers, to help deliver the project aims and objectives. The postholder will support the delivery of training and Qii events as a member of the Qii team
- There is a wide range of quality improvement and innovation projects currently underway. The projects supported will depend on the skills and experience of the successful candidate. These projects link to the trusts strategic priorities, there are other projects ongoing around the organisation that also require a level of Qii input.
- The role will require working across all Trust sites. Travel outside of trust sites may also be required.
- The postholder will be part of the Qii team in the Recovery Innovation and Transformation directorate and will contribute to progressing work streams on a variety of service improvements.
- The postholder will work with the Qii team to continue optimising the capability and capacity for improvement across DBTH, utilising improvement methodologies, in line with NHS IMPACT, and the trusts values.
- Establish appropriate and meaningful engagement with teams across DBTH on Quality Improvement and Innovation (Qii) projects to enable collaborative ideas generation, joint working on delivering improvement, and agreed approaches using the methodology within the DBTH Qii Way.
- Work closely with the Recovery, Innovation and Transformation teams to support projects and develop more efficient and effective ways of working to improve the quality of care we provide.
- Develop our culture of continuous improvement. Embedding the DBTH Qii way into all projects and work to deliver tangible outcomes.
- Coach teams to develop agreed areas for change, including supporting the development of improved processes, pathways and ways of working
- Increase capability and knowledge of improvement by facilitating training and with a wide range of staff
Job description
Job responsibilities
Specific responsibilities include:
- The postholder will work closely with nominated Divisions, developing their service using Quality Improvement methodology. This will entail contributing to the planning and delivery of improvement events, supporting training delivery and Qii coaching. There will be opportunity to rotate Divisions to ensure a fresh eyes approach to improvement is maintained.
- The post holder will also be expected to work closely with the Executive Directors, Qii team, Divisions/Corporate Directorate SMT and other Project Managers, to help deliver the project aims and objectives. The postholder will support the delivery of training and Qii events as a member of the Qii team
- There is a wide range of quality improvement and innovation projects currently underway. The projects supported will depend on the skills and experience of the successful candidate. These projects link to the trusts strategic priorities, there are other projects ongoing around the organisation that also require a level of Qii input.
- The role will require working across all Trust sites. Travel outside of trust sites may also be required.
- The postholder will be part of the Qii team in the Recovery Innovation and Transformation directorate and will contribute to progressing work streams on a variety of service improvements.
- The postholder will work with the Qii team to continue optimising the capability and capacity for improvement across DBTH, utilising improvement methodologies, in line with NHS IMPACT, and the trusts values.
- Establish appropriate and meaningful engagement with teams across DBTH on Quality Improvement and Innovation (Qii) projects to enable collaborative ideas generation, joint working on delivering improvement, and agreed approaches using the methodology within the DBTH Qii Way.
- Work closely with the Recovery, Innovation and Transformation teams to support projects and develop more efficient and effective ways of working to improve the quality of care we provide.
- Develop our culture of continuous improvement. Embedding the DBTH Qii way into all projects and work to deliver tangible outcomes.
- Coach teams to develop agreed areas for change, including supporting the development of improved processes, pathways and ways of working
- Increase capability and knowledge of improvement by facilitating training and with a wide range of staff
Person Specification
Experience
Essential
- Experienced people manager within a highly complex system with managing a hierarchy of staff to deliver the teams goals, demonstrable examples of improved performance and staff satisfaction during this period.
- Practical experience of QI methodologies and the ability to flex accordingly
- Evidence of building successful multi disciplined teams
- Demonstrable change management experience
- Successful Quality and Service Improvement experience in complex organisations
Desirable
- Service delivery in NHS environment
- Successful QI in NHS setting
- Used improvement (eg. A3 thinking) to structure an improvement project
Eligibility / Qualifications
Essential
- QI or continuous improvement coach level2 qualification (e.g. IHI Silver, Vital signs coach L2, BITL3,AHSN)
- Evidence of continued professional development
- Educated to Masters degree level or equivalent
Desirable
- Leadership development training
Interpersonal Skills
Essential
- Good management & Leadership skills with the ability to work unsupervised and set own priorities and targets to achieve deliverables and goals
- Able to engage with others (e.g facilitating training or workshops)
- Committed to quality improvement with patient at the heart
- Good networking skills both internally and externally
Desirable
- Able to work with all levels of staff across the organisation and with external partners
Organisational Skills
Essential
- Ability to work on a number of projects simultaneously and deliver to agreed timescales
- Ability to prioritise tasks
- Self motivated and able to enthuse project teams teams to ensure projects are completed in line with the objectives set
Person Specification
Experience
Essential
- Experienced people manager within a highly complex system with managing a hierarchy of staff to deliver the teams goals, demonstrable examples of improved performance and staff satisfaction during this period.
- Practical experience of QI methodologies and the ability to flex accordingly
- Evidence of building successful multi disciplined teams
- Demonstrable change management experience
- Successful Quality and Service Improvement experience in complex organisations
Desirable
- Service delivery in NHS environment
- Successful QI in NHS setting
- Used improvement (eg. A3 thinking) to structure an improvement project
Eligibility / Qualifications
Essential
- QI or continuous improvement coach level2 qualification (e.g. IHI Silver, Vital signs coach L2, BITL3,AHSN)
- Evidence of continued professional development
- Educated to Masters degree level or equivalent
Desirable
- Leadership development training
Interpersonal Skills
Essential
- Good management & Leadership skills with the ability to work unsupervised and set own priorities and targets to achieve deliverables and goals
- Able to engage with others (e.g facilitating training or workshops)
- Committed to quality improvement with patient at the heart
- Good networking skills both internally and externally
Desirable
- Able to work with all levels of staff across the organisation and with external partners
Organisational Skills
Essential
- Ability to work on a number of projects simultaneously and deliver to agreed timescales
- Ability to prioritise tasks
- Self motivated and able to enthuse project teams teams to ensure projects are completed in line with the objectives set
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
