Job summary
This is a fantastic opportunity for a self-motivated individual to join our existing team to provide efficient admin and clerical support to our Critical Care Departments.
We have a vacancy for a part time position at 22.5hrs per week. Nominal working pattern is on a flexible 3 weekly rota, to include some evenings and weekends up to 7.00pm. In addition the post holder may be expected to cover additional hours to cover periods of annual leave where necessary.
You must have excellent inter-personal skills and be able to work both alone and as part of a team. This posts demands a candidate who pays attention to detail, is well organised and flexible.
A good standard of education is essential with minimum of 3 GCSE Grade C (or equivalent) to include both Maths and English. You must be IT Literate.
Main duties of the job
The post holder will be responsible for providing an effective and well organised administration/reception service to Doncaster Critical Care.
About us
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is one of Yorkshire's leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire and the surrounding areas.
Hosting three main hospital sites and a number ofadditional services, the Trust is one of only five Teaching Hospitals in Yorkshire and by 2018 is projecting to train 25% of all medical students in the region, while we currently train 30% of all other healthcare professional students.
Job description
Job responsibilities
The post holder will provide an effective and well organised ward clerk administration/reception service to the Department of Critical Care within our Clinical Specialities Services Division.
The post holder will build and maintain close working relationships with multidisciplinary teams, adhering to Standard Operating Procedures (SOPs) to ensure functions of the role are carried out correctly and within given timescales.
The post holder will work flexibility and as part of a team to provide wrap-around administration resource to the ward, working to a rolling rota to cover some evenings and weekends.
- To greet all patients/visitors to wards & departments and allow access via any electronic entry system.
- To ensure that all potential overseas visitors are identified and registered on CAMIS.
- Answering the ward / reception telephone promptly, taking messages and re-directing calls as necessary.
- Data entry in respect of all attendances outside clinic/telephone consultations.
- Using the CaMIS Tracker system, locating, requesting and collection of patients case notes for planned and unplanned admissions.
- Maintaining an up-to-date location status for the patients case notes, using the tracker system, throughout the patients stay.
- Open and distribute ward / department mail and re-direct post where necessary.
- Collecting patient notes from case note release / hospital shuttle buses.
- Use of clinical IT systems to input and extract patient and nursing information.
- General photocopying and copying of case notes, when requested, for the transfer of patients to other hospitals.
- Attend all mandatory training in accordance with Trust policy.
- Participate in the Trusts Annual Performance Development Appraisal and Review.
- Awareness of the Trusts policies, procedures and disciplinary rules
- Undertaking any other duties which may be allocated specifically from time to time by the Ward / Admin Manager / Team Leader
For full details please read the job description and person specification.
Job description
Job responsibilities
The post holder will provide an effective and well organised ward clerk administration/reception service to the Department of Critical Care within our Clinical Specialities Services Division.
The post holder will build and maintain close working relationships with multidisciplinary teams, adhering to Standard Operating Procedures (SOPs) to ensure functions of the role are carried out correctly and within given timescales.
The post holder will work flexibility and as part of a team to provide wrap-around administration resource to the ward, working to a rolling rota to cover some evenings and weekends.
- To greet all patients/visitors to wards & departments and allow access via any electronic entry system.
- To ensure that all potential overseas visitors are identified and registered on CAMIS.
- Answering the ward / reception telephone promptly, taking messages and re-directing calls as necessary.
- Data entry in respect of all attendances outside clinic/telephone consultations.
- Using the CaMIS Tracker system, locating, requesting and collection of patients case notes for planned and unplanned admissions.
- Maintaining an up-to-date location status for the patients case notes, using the tracker system, throughout the patients stay.
- Open and distribute ward / department mail and re-direct post where necessary.
- Collecting patient notes from case note release / hospital shuttle buses.
- Use of clinical IT systems to input and extract patient and nursing information.
- General photocopying and copying of case notes, when requested, for the transfer of patients to other hospitals.
- Attend all mandatory training in accordance with Trust policy.
- Participate in the Trusts Annual Performance Development Appraisal and Review.
- Awareness of the Trusts policies, procedures and disciplinary rules
- Undertaking any other duties which may be allocated specifically from time to time by the Ward / Admin Manager / Team Leader
For full details please read the job description and person specification.
Person Specification
Qualifications/Training
Essential
- 3 GCSE/'O' Level or equivalent; to include Maths and English (Grade C or above)
- Keyboard Skills; IT Qualification or demonstrate through experience
Desirable
- RSA stage 1 or equivalent
- Customer Care Training/Experience
- Medical Terminology
Interpersonal and Organisational Skills
Essential
- Effective communicator - written / verbal
- Ability to priorities work and being part of a team
- Flexible approach to enable changing demands
- Accurate and careful to ensure high standard of work produced
- Good Self-Motivation
Desirable
- Experience of dealing with emotional circumstances
- Evidence of liaising with more than one discipline
- Able to work under pressure
Experience / Knowledge
Essential
- Previous office/clerical experience
- Microsoft packages including Word
- Maintain confidentiality in respect of the Data Protection Act
Desirable
- Experience of CAMIS or large mainframe database
- Previous hospital experience
- Experience of working unsupervised
Person Specification
Qualifications/Training
Essential
- 3 GCSE/'O' Level or equivalent; to include Maths and English (Grade C or above)
- Keyboard Skills; IT Qualification or demonstrate through experience
Desirable
- RSA stage 1 or equivalent
- Customer Care Training/Experience
- Medical Terminology
Interpersonal and Organisational Skills
Essential
- Effective communicator - written / verbal
- Ability to priorities work and being part of a team
- Flexible approach to enable changing demands
- Accurate and careful to ensure high standard of work produced
- Good Self-Motivation
Desirable
- Experience of dealing with emotional circumstances
- Evidence of liaising with more than one discipline
- Able to work under pressure
Experience / Knowledge
Essential
- Previous office/clerical experience
- Microsoft packages including Word
- Maintain confidentiality in respect of the Data Protection Act
Desirable
- Experience of CAMIS or large mainframe database
- Previous hospital experience
- Experience of working unsupervised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
