Job summary
A multi-faceted network administration and support role working within the team to provide support for the on-going management and development of the Hospitals Network, Working within the Infrastructure Network Team, the role requires systems management, administration and support for all aspects of the network used throughout the Doncaster and Bassetlaw Teaching Hospitals.
This is very much both a technical and customer services role requiring development, planning and technical support (both proactive and reactive) skills. It will involve daily liaison with customers and third-party maintainers as well as supporting and maintaining the Informatics departments systems and supporting other senior infrastructure services. The role will involve providing technical guidance in a wide range of specialist systems to technical and non-technical staff.
The role is responsible for ensuring effective monitoring of a wide range of Network and telephony systems whilst ensuring a high level of system stability and uptime
Main duties of the job
We are looking for an experienced, self-motivated and energetic networks and telephony engineer.
The successful candidate will assist the Network Team in the administration, maintenance, support, development, performance and security of the trusts computer network and telephony infrastructure. In addition the role includes planning and implementing upgrades to the Trust's network environment to meet current and future needs.
Knowledge and experience across a range of IT Networking technologies is a prerequisite, including Ethernet, TCP/IP, Cisco Core, Extreme Wireless Networking, Cisco Firepower, switches, WLANS, VLANS, RADIUS, Monitoring & configuration tools - e.g. SolarWinds, software/firmware upgrades, VOIP technologies and standards based Video Conferencing including SIP and H323.
Strong documentation skills and the ability to mentor and train other members of the infrastructure team are also key components of the role.
About us
We believe that the best care to our patients and community is provided by a professional and motivated team, so we invest heavily in training and education. There will also be lots of opportunities to support your development and improve your skills.
At Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust you'll be rewarded by a team that's proud to support its staff in all aspects of their lives. If you are up to the challenge, submit an application to become part of team DBTH.
It is our goal to give those who join Team DBTH the tools and opportunities in order to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help you Develop, Belong and Thrive, Here.
Job description
Job responsibilities
- Support of network infrastructure equipment.
- Diagnose and resolve complex network, telephony and video conferencing incidents
- Monitoring of network performance and capacity
- To monitor and respond to network and telephony faults and outages
- To ensure suitable controls and procedures are in place to backup all network configurations
- To maintain up-to-date information relating to the network infrastructure, including diagrams and relevant documentation
- Liaise with the ICT Service Desk to resolve network and telephony outages
- Liaising with third party suppliers regarding hardware and software faults
- Maintain user guides and documentation for central systems and servers
- Implement changes to the Trust ICT Infrastructure when required
- Implement and upgrade network systems which are required to meet the strategic goals of the Trust
- Contribute to ICT projects and solutions, meeting the agreed quality standards, timescales and cost budget
- Support the data and information security requirements of the Trust
- Understand and resolve highly complex technical issues in identifying and providing solutions
- Ensure that any contributions to system or service implementations are fully tested and comply with security and confidentiality standards
Communications
- The post holder may be required to communicate with project stakeholders to provide feedback and details of emerging issues
- Maintain up-to-date system and user documentation for all systems that are implemented or upgraded
- Ensure an effective handover to other ICT staff groups (e.g. Second Line) by providing appropriate documentation
- Liaise with other members of the ICT Dept to ensure the effective and efficient resolution of technical issues
- Record work activities in the departments HelpDesk system including regular and relevant updates
Analytical Skills
- Will respond to complex queries relating to Trust network infrastructure
- Will idEntify and diagnose system problems; providing resolution or temporary workaround options
- Will provide expertise to the implementation and ongoing support of Trust network infrastructure systems
Planning & Organisation
- Support the ICT Network Manager in the delivery of ICT Network projects
- Prioritise own time whilst ensuring deliver of targets set out by ICT Network Manager
- Adhere and contribute to the creation of departmental change control procedures; providing feedback to the ICT Network Manager where appropriate
- Will need to be flexible and adjust work schedules in order to meet departmental, Trust and customer requirements
- To participate in internal forums, meetings and standing committees as required and to contribute information in regard to central services.
- Create technical documentation with a clear understanding of the business and user needs.
- Support the creation and maintenance of high quality project documentation such as highlight / progress / exception / completion reports etc. as appropriate.
- Work with the ICT Network Manager and suppliers to ensure successful work package and project delivery.
- Acquire and maintain detailed knowledge of network infrastructure and technologies so that enquiries can be clearly and quickly addressed.
Policy & Service Development
- To support the ICT Network Manager in the design of ICT Service Continuity / Business Continuity plans for Trust systems and services and to ensure testing of procedures
- To adhere to Trust policies and procedures relating to the operation and security of systems
- Ensure organisational policies are applied in own work environment
Human Resources
- Provide training on the support and maintenance of systems to users where appropriate
Information Resources
- Understand, document and support the needs of National applications where they have dependences with Trust network infrastructure
- To ensure any process they put in place maintains data integrity, security and quality
- Ensure business continuity plans are followed in relation to the support and maintenance of Trust network infrastructure
Research & Development
- Maintain specialist knowledge in network infrastructure that may be beneficial to the Trust and participate in piloting and testing of these where appropriate
- Maintain a thorough awareness of current and emerging technologies that may be beneficial to the Trust and undertake, under the direction of the ICT Network Manager, the piloting and testing of these where appropriate
- Maintain awareness of health-related information technology systems and their capabilities.
Freedom to Act
- Operational direction will be provided by the ICT Network Manager; however the post holder will have the freedom to operationally manage their activities necessary to fulfil Trust / Dept. strategic objectives
Patient / Client Care
- the post-holder will have incidental contact with patients/clients/relatives
Financial and Physical Resources
- Contribute towards the safe, secure management of Trust ICT Network assets.
- Contribute to the process of procuring new equipment
- Contribute towards the support and maintenance of ICT network systems and services throughout the Trust.
Working conditions
- Physical Skills: Will be a regular user of VDU and other related IT equipment.
- Physical Effort: A combination of sitting, standing and walking is required.
- Mental Effort: Will be required to frequently spend time concentrating on highly complex technical issues having Trust-wide consequences.
- Emotional Effort: Exposure to distressing circumstances will be rare.
- Working Conditions: Will use a computer for a good deal of the day.
Job description
Job responsibilities
- Support of network infrastructure equipment.
- Diagnose and resolve complex network, telephony and video conferencing incidents
- Monitoring of network performance and capacity
- To monitor and respond to network and telephony faults and outages
- To ensure suitable controls and procedures are in place to backup all network configurations
- To maintain up-to-date information relating to the network infrastructure, including diagrams and relevant documentation
- Liaise with the ICT Service Desk to resolve network and telephony outages
- Liaising with third party suppliers regarding hardware and software faults
- Maintain user guides and documentation for central systems and servers
- Implement changes to the Trust ICT Infrastructure when required
- Implement and upgrade network systems which are required to meet the strategic goals of the Trust
- Contribute to ICT projects and solutions, meeting the agreed quality standards, timescales and cost budget
- Support the data and information security requirements of the Trust
- Understand and resolve highly complex technical issues in identifying and providing solutions
- Ensure that any contributions to system or service implementations are fully tested and comply with security and confidentiality standards
Communications
- The post holder may be required to communicate with project stakeholders to provide feedback and details of emerging issues
- Maintain up-to-date system and user documentation for all systems that are implemented or upgraded
- Ensure an effective handover to other ICT staff groups (e.g. Second Line) by providing appropriate documentation
- Liaise with other members of the ICT Dept to ensure the effective and efficient resolution of technical issues
- Record work activities in the departments HelpDesk system including regular and relevant updates
Analytical Skills
- Will respond to complex queries relating to Trust network infrastructure
- Will idEntify and diagnose system problems; providing resolution or temporary workaround options
- Will provide expertise to the implementation and ongoing support of Trust network infrastructure systems
Planning & Organisation
- Support the ICT Network Manager in the delivery of ICT Network projects
- Prioritise own time whilst ensuring deliver of targets set out by ICT Network Manager
- Adhere and contribute to the creation of departmental change control procedures; providing feedback to the ICT Network Manager where appropriate
- Will need to be flexible and adjust work schedules in order to meet departmental, Trust and customer requirements
- To participate in internal forums, meetings and standing committees as required and to contribute information in regard to central services.
- Create technical documentation with a clear understanding of the business and user needs.
- Support the creation and maintenance of high quality project documentation such as highlight / progress / exception / completion reports etc. as appropriate.
- Work with the ICT Network Manager and suppliers to ensure successful work package and project delivery.
- Acquire and maintain detailed knowledge of network infrastructure and technologies so that enquiries can be clearly and quickly addressed.
Policy & Service Development
- To support the ICT Network Manager in the design of ICT Service Continuity / Business Continuity plans for Trust systems and services and to ensure testing of procedures
- To adhere to Trust policies and procedures relating to the operation and security of systems
- Ensure organisational policies are applied in own work environment
Human Resources
- Provide training on the support and maintenance of systems to users where appropriate
Information Resources
- Understand, document and support the needs of National applications where they have dependences with Trust network infrastructure
- To ensure any process they put in place maintains data integrity, security and quality
- Ensure business continuity plans are followed in relation to the support and maintenance of Trust network infrastructure
Research & Development
- Maintain specialist knowledge in network infrastructure that may be beneficial to the Trust and participate in piloting and testing of these where appropriate
- Maintain a thorough awareness of current and emerging technologies that may be beneficial to the Trust and undertake, under the direction of the ICT Network Manager, the piloting and testing of these where appropriate
- Maintain awareness of health-related information technology systems and their capabilities.
Freedom to Act
- Operational direction will be provided by the ICT Network Manager; however the post holder will have the freedom to operationally manage their activities necessary to fulfil Trust / Dept. strategic objectives
Patient / Client Care
- the post-holder will have incidental contact with patients/clients/relatives
Financial and Physical Resources
- Contribute towards the safe, secure management of Trust ICT Network assets.
- Contribute to the process of procuring new equipment
- Contribute towards the support and maintenance of ICT network systems and services throughout the Trust.
Working conditions
- Physical Skills: Will be a regular user of VDU and other related IT equipment.
- Physical Effort: A combination of sitting, standing and walking is required.
- Mental Effort: Will be required to frequently spend time concentrating on highly complex technical issues having Trust-wide consequences.
- Emotional Effort: Exposure to distressing circumstances will be rare.
- Working Conditions: Will use a computer for a good deal of the day.
Person Specification
Experience
Essential
- Demonstrable experience of working in an IT setting
- Demonstrable work experience providing specialised advanced network support and problem solving
Desirable
- Working with NHS/ Hospital Information Systems
- Understanding of NHS Information Governance
Qualifications
Essential
- Holds a relevant Degree or has equivalent computing qualifications / experience
- ITIL Foundation
- Evidence of additional training and qualifications in network technologies at an advanced level
- European Computer Driving License (ECDL)
Desirable
- Prince2 Foundation
- CCNA or equivalent
Skills / Attributes
Essential
- Analytical and logical approach to problem solving
- Excellent written and verbal communication skills
- Confidence and ability to deal with people at all levels including the ability to explain complex technical issues to both specialist and non-technical staff
- Good Interpersonal Skills
- Demonstrate continuous professional development
- Ability to motivate and influence others within the organization
- Driven to achieve quality standards
Desirable
- Experience of writing reports and procedures
Knowledge
Essential
- Data Protection Act 1998 and Caldecott Principles
- Network protocols and technologies
- Multi-site networking environments
- Advanced network routing and configuration
- Web Proxies & Internet Filtering
- Telephony Integration / SIP Protocol
- Siemens Legacy PBX
- Cisco Switches, Routers & Firewalls
- Remote access solutions
- Video Conferencing Experience
- Directory services such as Active Directory and eDirectory
- Email services such as MS Exchange
- Knowledge of SolarWinds Monitoring software
- Data backup and recovery technologies
- Server operating systems including a.Microsoft Server b.Linux c.Desktop operating systems d.Desktop/office applications e.Server hardening f.Scripting languages
- Supporting and administering relational databases such as a.MS SQL Server b.ORACLE
- Back office systems
- Change Control
- Operating System Configuration
Person Specification
Experience
Essential
- Demonstrable experience of working in an IT setting
- Demonstrable work experience providing specialised advanced network support and problem solving
Desirable
- Working with NHS/ Hospital Information Systems
- Understanding of NHS Information Governance
Qualifications
Essential
- Holds a relevant Degree or has equivalent computing qualifications / experience
- ITIL Foundation
- Evidence of additional training and qualifications in network technologies at an advanced level
- European Computer Driving License (ECDL)
Desirable
- Prince2 Foundation
- CCNA or equivalent
Skills / Attributes
Essential
- Analytical and logical approach to problem solving
- Excellent written and verbal communication skills
- Confidence and ability to deal with people at all levels including the ability to explain complex technical issues to both specialist and non-technical staff
- Good Interpersonal Skills
- Demonstrate continuous professional development
- Ability to motivate and influence others within the organization
- Driven to achieve quality standards
Desirable
- Experience of writing reports and procedures
Knowledge
Essential
- Data Protection Act 1998 and Caldecott Principles
- Network protocols and technologies
- Multi-site networking environments
- Advanced network routing and configuration
- Web Proxies & Internet Filtering
- Telephony Integration / SIP Protocol
- Siemens Legacy PBX
- Cisco Switches, Routers & Firewalls
- Remote access solutions
- Video Conferencing Experience
- Directory services such as Active Directory and eDirectory
- Email services such as MS Exchange
- Knowledge of SolarWinds Monitoring software
- Data backup and recovery technologies
- Server operating systems including a.Microsoft Server b.Linux c.Desktop operating systems d.Desktop/office applications e.Server hardening f.Scripting languages
- Supporting and administering relational databases such as a.MS SQL Server b.ORACLE
- Back office systems
- Change Control
- Operating System Configuration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
