Job summary
Previous applicants do not need to apply
The Division of Medicine would like to invite applications for the B2 Clinical Admin Assistant post based at Doncaster Royal Infirmary with some cross site working.
This exciting opportunity is a permanent, part time (22.5hrs, Monday, Tuesday & Wednesday only) position, supporting the Division of Medicine Team Leaders with the management of 2 Week Wait and post MDT patient pathways.
The post holder will work flexibly across the Division to provide a 2 Week Wait and Post MDT booking service, supporting with clinic changes, processing of referrals and undertaking a range of general admin tasks as and when required.
Previous experience of working in a clerical administrative role is essential, although full training on systems and processes will be provided. You will be required to display tact and diplomacy where appropriate and demonstrate a flexible approach to working within a Team environment and have well developed communication skills when dealing with staff, patients, colleagues and the general public.
Main duties of the job
Liaise as appropriate with clinicians and clinical admin teams to ensure correct recording of patient pathwaysProvide an outpatient booking service for 2WW and post MDT patients, using agreed processes to ensure effective use of clinic capacity in accordance with national/local/clinically instructed waiting timesProactively monitor waiting lists to ensure patients are appointed in line with clinical instruction/national/local waiting times, escalating where capacity does not allowAllow early opportunity to escalate capacity issues in accordance with SOPEnsure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes and system dischargesProvide a professional, sensitive and courteous telephone service for appointment and pathway enquiries, acting in line with policy and associated SOPsTo schedule appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams and the booking team where appropriate.Arrange patient transport and interpreters for outpatient appointments where appropriate.Process all referrals received in accordance with Trust referral management guidelines/SOPRespond to appointment queries in a timely manner.
About us
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is one of Yorkshire's leading acute trusts, serving a population of more than 444,000 across South Yorkshire, North Nottinghamshire and the surrounding areas.
Hosting three main hospital sites and a number of additional services, the Trust is one of only six Teaching Hospitals in Yorkshire and trains 25% of all medical students in the region, in addition to 30% of all other healthcare professional students.
A forward-facing Trust employing over 6,600 colleagues, we provide a full range of local hospital services across Doncaster Royal Infirmary in Doncaster, Bassetlaw Hospital in Worksop and Montagu Hospital in Mexborough.
In February 2020, the Trust was rated 'Good' by the Care Quality Commission, an accreditation which applies to the organisation's four hospital sites.
Follow us on Facebook, Twitter & Instagram: @DBHNHS @DBH_NHSFT @dbth_nhs
Job description
Job responsibilities
Clinical Admin Generic duties/responsibilities
Adhere to local, national and clinically indicated maximum timeframes including Referral to Treatment (RTT), Cancer, and diagnostics, escalating where capacity does not allow or there are conflicting targets.Application of relevant policies/SOPs to ensure consistent services are deliveredAttend meetings for service development initiatives as required.Follow internal escalation processes.Attend/complete all mandatory training in accordance with Trust Policy and participate in the Trusts Annual Appraisal.Use of trust developed patient target lists and/or other information reports for consistent facilitation of patient pathwayLiaise with any relevant member of the Trust or external to the Trust, as appropriate to your role to ensure efficient and timely flow of patient pathway, in line with information governance policy.Contribution to achievement of local/national Key Performance Indicators relevant to the role.Liaise as appropriate to ensure correct system recording of patient pathway and demographic details in order to prevent data quality issues.Be aware of and adhere to the Trusts Policies, Procedures and Disciplinary rules, and promote awareness amongst peers.To participate in training/induction of new staff.Be an active team member and undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality at all times, maintaining good relationships with patients and other members of staff.Promote data quality by adhering to best practices and operating standardsProvide cover as necessary at the request of the Line Manager across the core clinical administration functions, commensurate with level of the role.
Job description
Job responsibilities
Clinical Admin Generic duties/responsibilities
Adhere to local, national and clinically indicated maximum timeframes including Referral to Treatment (RTT), Cancer, and diagnostics, escalating where capacity does not allow or there are conflicting targets.Application of relevant policies/SOPs to ensure consistent services are deliveredAttend meetings for service development initiatives as required.Follow internal escalation processes.Attend/complete all mandatory training in accordance with Trust Policy and participate in the Trusts Annual Appraisal.Use of trust developed patient target lists and/or other information reports for consistent facilitation of patient pathwayLiaise with any relevant member of the Trust or external to the Trust, as appropriate to your role to ensure efficient and timely flow of patient pathway, in line with information governance policy.Contribution to achievement of local/national Key Performance Indicators relevant to the role.Liaise as appropriate to ensure correct system recording of patient pathway and demographic details in order to prevent data quality issues.Be aware of and adhere to the Trusts Policies, Procedures and Disciplinary rules, and promote awareness amongst peers.To participate in training/induction of new staff.Be an active team member and undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality at all times, maintaining good relationships with patients and other members of staff.Promote data quality by adhering to best practices and operating standardsProvide cover as necessary at the request of the Line Manager across the core clinical administration functions, commensurate with level of the role.
Person Specification
Previous experience / Qualifications
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word, Excel
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge and understanding of RTT National and local waiting time rules
Interpersonal Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
Desirable
- Evidence of liaising with more than one discipline
- Experience of customer care
Organisational Skills
Essential
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
Person Specification
Previous experience / Qualifications
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word, Excel
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge and understanding of RTT National and local waiting time rules
Interpersonal Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
Desirable
- Evidence of liaising with more than one discipline
- Experience of customer care
Organisational Skills
Essential
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
