Job summary
Shape the Future of Patient and Family Experience at GOSH
At GOSH , we believe that every child and family deserves an experience that is truly 'out of this world'--not just through clinical excellence, but through every interaction and moment of care. We know that the best advisors on how we deliver care are the people who receive it. That's why we are investing in a talented, visionary leader to further embed co-production and patient experience at the heart of our Trust.
About the Role
As our new Associate Director of Patient Experience and Co-Production, you will play a pivotal role in delivering the ambitions of our new Trust strategy, "Together We Power Care." You will:
- Lead the implementation and evaluation of the Trust's Patient Experience Framework, ensuring the voices of children, young people, and families shape every aspect of our services.
- Work closely with the Young People's Forum and other patient groups to co-produce programmes that enhance the whole hospital experience.
- Champion equality, diversity, and inclusion, ensuring that engagement and co-production reflect the diversity of our patients and communities.
- Drive quality improvement initiatives, using feedback and data to deliver measurable change.
- Collaborate with clinical, operational, and research teams, as well as GOSH Charity, to deliver joined-up, holistic care.
- Represent GOSH locally, nationally, and internationally as a thought leader in patient-centred care and co-production.
Main duties of the job
About You
You will be an inspirational and authentic leader with:
- A proven track record of working alongside children, young people, and families to improve hospital experience at a strategic level.
- Significant experience in leading large-scale programmes, both within organisations and with external partners.
- Expertise in patient experience, engagement, co-production, research, and education.
- A deep understanding of equality, diversity, and inclusion, and a demonstrable commitment to advancing these in practice.
- The ability to build strong partnerships, influence at Board level, and drive innovation across complex workstreams.
- A degree in a health-related or leadership subject (PhD desirable), and evidence of ongoing professional development
Why GOSH?
GOSH is an international centre of excellence in child healthcare, research, and innovation. Our new strategy is built on three pillars: shaping how we care, advancing discovery and innovation, and embracing the whole child and family. We are committed to:
- Creating a culture of connection, collaboration, and belonging.
- Delivering seamless, holistic care that supports every child's journey.
- Empowering staff and families to co-design services and drive continuous improvement.
- Supporting your professional growth through the GOSH Learning Academy and a vibrant, inclusive workplace
About us
We are keen to make our workforce as diverse as the communities we serve, and we hope to attract applications from underrepresented groups, including people with Black, Asian and Minority Ethnic heritage, people with a disability, and people from LGBTQ+ communities. By growing an ever more diverse workforce, we'll have a greater range of perspectives and knowledge, meaning that we can provide the children and young people at our hospital with even better care.
Our hospital is committed to creating an environment that is open and inclusive. Our staff are encouraged to engage with colleagues through the following networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women's networks; all of which are sponsored by a member of our Executive Management Team.
We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion and that understand diversity is a strength that is embraced and valued.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Knowledge and Understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace.
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Academic/Professional qualification/Training
Essential
- Degree in a health - related or leadership subject
- Masters in relevant area or commitment to undertaking
- Evidence of ongoing dynamic continuing professional development linked to demonstratable clinical competence or appropriate post graduate academic study
Experience/Knowledge
Essential
- Significant experience at senior level in strategic role, including change management
- Significant experience of working with children and families to transform patient experience as a systemic level
- Experience in leading quality improvement, audit, and service evaluation projects in area of patient experience
- Significant experience of developing and delivering high quality research in the area of patient experience
- Proven track record of obtaining research funding in area of patient experience
- Significant knowledge of national agenda relating to children and young people's rights and hospital experience
- Significant experience of delivering co-production projects
Skills/Abilities
Essential
- Highly skilled in engaging with children and families, including those from under-represented communities
- Ability to conduct high quality research in area of patient experience
- Ability to undertake research, engagement and co-production activities with overlooked groups such as those with a learning disability or non-english speaking families
- Strong inspirational leader with track record of inspiring staff
- Able to problem solve and initiate sustainable change
- Able to work across professional boundaries and maintain constructive relationships
- Excellent presentation skills and writing for publication
- Can evidence impact after intervention and continuous delivery
- Well- developed influencing skills
Desirable
- Extensive grant writing skills
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Knowledge and Understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace.
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Academic/Professional qualification/Training
Essential
- Degree in a health - related or leadership subject
- Masters in relevant area or commitment to undertaking
- Evidence of ongoing dynamic continuing professional development linked to demonstratable clinical competence or appropriate post graduate academic study
Experience/Knowledge
Essential
- Significant experience at senior level in strategic role, including change management
- Significant experience of working with children and families to transform patient experience as a systemic level
- Experience in leading quality improvement, audit, and service evaluation projects in area of patient experience
- Significant experience of developing and delivering high quality research in the area of patient experience
- Proven track record of obtaining research funding in area of patient experience
- Significant knowledge of national agenda relating to children and young people's rights and hospital experience
- Significant experience of delivering co-production projects
Skills/Abilities
Essential
- Highly skilled in engaging with children and families, including those from under-represented communities
- Ability to conduct high quality research in area of patient experience
- Ability to undertake research, engagement and co-production activities with overlooked groups such as those with a learning disability or non-english speaking families
- Strong inspirational leader with track record of inspiring staff
- Able to problem solve and initiate sustainable change
- Able to work across professional boundaries and maintain constructive relationships
- Excellent presentation skills and writing for publication
- Can evidence impact after intervention and continuous delivery
- Well- developed influencing skills
Desirable
- Extensive grant writing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
